mzea

Q: This Mac can't connect to iCloud because of a problem with [email]

Hello All,

 

I just upgraded my Macbook Pro to Mavericks.  Since doing so, I now have an error message when I attempt to retreive my email - "This Mac can't connect to iCloud because of a problem with... [email address]"

 

I have a gmail account for my appleID.

 

The email account that is showing problems is an @me.com email address.

 

The only other problem I noticed was that after the update, my me.com email address had a Facebook label in the account settings.  I tried disabling it and that did not change anything.  I next tried deleting the facebook account, nothing changed.  Still showing the same error message.

 

Any help would be greatly appreciated.

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)

Posted on Oct 23, 2013 11:19 AM

Close

Q: This Mac can't connect to iCloud because of a problem with [email]

  • All replies
  • Helpful answers

first Previous Page 5 of 5
  • by 63N,

    63N 63N May 13, 2016 8:58 AM in response to mzea
    Level 1 (4 points)
    Mac OS X
    May 13, 2016 8:58 AM in response to mzea

    SOLUTION

    FOR MAIL TRIGGERING THE ERROR MESSAGE: 'This mac can't connect to icloud because of a problem with <email address>'

     

    Open Mail

    Go to Preferences > Accounts

    Click on iCloud account

    Click on Advanced tab

    Towards the bottom - make sure that it says 'Authentication: Apple Token'

     

    I changed this, as mine wasn't set to Apple Token (previously TLS client certificate), and it has solved my problem of being repeatedly asked for my iCloud password when I open Mail.

     

    I guess this setting gets lost when using iCloud to restore email accounts, as I had tried to do with a clean install of El Capitan.

     

    Props to Ashton_Schmidt on the first page of this thread.

    Re: This Mac can't connect to iCloud because of a problem with [email]

  • by SidRipper,

    SidRipper SidRipper May 20, 2016 5:54 AM in response to mzea
    Level 1 (4 points)
    May 20, 2016 5:54 AM in response to mzea

    The keychain fix was temporary and only worked for me until the computer went to sleep while logged out.  I found the ultimate solution is to wake the machine up, then wait about 10 seconds before logging in.  When I do this, the popup never appears.  If I login immediately after wakeup, without waiting, the popup papers 95% of the time.

     

    If I were to guess, there is a process that hasn't been fully spun up when the auth tries to hit the Apple servers.  Waiting allows it, or all, the system services to be spun up.

first Previous Page 5 of 5