G5 imac wake up problems

Hi nuttisami,

Sorry for the inquisition which is about to follow! Its necessary if you aren't simply suffering a USB device conflict, I'm afraid.

You say that you repaired permissions, but did you also use "Disk Utility" to "repair disk"? To do this you have to boot up from your Tiger (or iMac) DVD , select your language, and then choose "Disk Utility" from the "Utilities" menu in the menu bar (you can't properly repair a disk (ie check and repair its directories) which you have booted up from. Hence the need to boot up from the DVD).

Are you using a regular Apple mouse and keyboard, or third party ones? Have you ever installed the drivers for a third party Anything else connected? (Firewire drives, iPods, iSights etc)

Do you know which particular model of iMac G5 you have ("first generation", ALS or iSight model?) ?

Do you have any 3rd party "background" software (virus checkers, internet cleanup, drive maintenace utilities etc - check by heading to System preferences/Accounts/(your account)/ and then selecting the "Login Items" tab.

Cheers

Rod

Rod, I have NOT repaired disk using your technique. I thought that repairing disk permissions did that. I will try that tonight when I get home from work.
Also, I have a 3rd (isight) generation g5. I have the wireless mouse and keyboard. I don't have drivers for anything installed. No ipod, no nothing. The only things that are plugged into my computer are the printer, ethernet, sandisc card reader, and my Dell Pocket Pc dock. I have not loaded any 3rd party background software either that I know of. I will check tonight following your instructions. So, tonight I will "repair disk" and check for software. Thanks again!!

Hey, Anny luck with solving your problem? i am having the same difficulty; however, I am running 10.3.9. The computer's screen alights after "waking" up, but everything else is unresponsive. If the acreen then goes dark according to the energy saver function, no amount of moving the mouse or hitting a key will rouse it from its stubborn intransigence.

Rod, Thankyou for your answer to my original post. I have a very similiar situation as nuttysami. wireless mouse & keyboard, and no 3rd party peripheries. Nevertheless, I do not think that it is just a few of us having these problems, you see one **** roach and you can be rest assured there are 500 behind the walls.

We have no disk permissions issues. I am going to call Apple!

Me too! I'm completely having this problems. Tried pretty much everything on this list too... I'm dragging it to an Apple Store this weekend.

Spinks

Hi Rod et al...

I called Apple and worked with a tech. So far the issue seems to have been repaired, keeping my fingers crossed. Here is what we did.

3 parts:

Part I
Go to system Preferences. Select Accounts. Select the Login Items button. Select all items that appear and remove with the "-" (minus) button below.

Part II
Select and open Macintosh HD from the desktop. Open the Library. Open the folder titled "startup items". Select and place these items on the desktop. Then select the items in the startup folder and place them in the trash. Empty the trash (if unable to empty trash, restart and empty trash). Save desktop items to a new folder named "Third Party". Place that folder in the Macintosh HD.

Part III
reboot the computer using the original Installer CD that came with your computer. Run disk utilities from the menu when the menu bar first appears. (I forgot what menu item it is under, but you'll find it). Choose Macintosh HD and Repair disk permissions first. Then repair disk. When I did this step we had no red lines (ie no major damage), if you get red lines you may wish to call apple.

If all goes well you are back to normal, hopefully...

Good luck!

I am not running Tiger, but Panther. I therefore couldn't find the "startup" items folder that karysheila mentions in Library folder, nor in the Library>preferences foder, so perhaps that is only a Tiger item.

"Part I
Go to system Preferences. Select Accounts. Select the Login Items button. Select all items that appear and remove with the "-" (minus) button below."

I am also not sure why this is done; do these accounts reappear upon startup?

"Part III
reboot the computer using the original Installer CD that came with your computer. Run disk utilities from the menu when the menu bar first appears. (I forgot what menu item it is under, but you'll find it). Choose Macintosh HD and Repair disk permissions first. Then repair disk."

I only repaired disk during this step, as recommended by Rod. So far the computer seems to be falling asleep and waking up properly. BTW, following the disk repair, I received the notice to the effect that repairing disk was unnecessary. Is that just proforma, even if some aspect of the disk was actually "repaired"?
I also performed a hardware check on the computer, using the provided disk. If everything passes, does that mean that , even though the computer preliminarliy meets the criteria of those 1st generation iMac G5s elgible for repair by Apple, the hardware is functioning up to par? (As I said, for the past 45-50 minutes, it seems that the problem has been addressed; I am not sure it won't return, however, and I have to call Apple to see if the machine further falls into the category of those iMacs Apple seems to think it is responsible for rectifying.

... Watching and waiting,

Thanks.


iMAc G5 17" 1.8 GHz Mac OS X (10.3.9)

iMAc G5 17" 1.8 GHz Mac OS X (10.3.6)

Mac OS X (10.3.6)

Hi Tabeer Sabar, Sorry i cannot help with Panther. Call Apple support, they seem to get to the root of the problem...

Everyone else should know that my Tiger fix has resulted in no re-occurances of the startup issue from sleeping, at least for more then the past hour for both our imac G5's running 10.4.7 with Tiger.

Hi nuttysmith,

Lose the sandisc reader and the PC dock and see if the problem persists. These are sorts of devices are quite likely to cause problems of this kind.

Cheers

Rod

Hi Tabeer,

Part 1 - no the startup items won't automatically re-appear. You have to add them manually. I can understand apple suggesting people remove everything there, to save time with the diagnosis, but really its better to work through the other matters one at a time first IMHO, and then to only remove the startup stuff one item at a time to see if one is actually causing the problem. Essentially these are usually "background" apps that automatically run whenever your computer starts up.

(More later, I have to take someone off to hospital)

Cheers

Rod

Juat so you know I am not using the Logitech software at all. I have just been using the mouse with the system and everything seems to work without ever even needng the software. So if it is a conflict it is with built in drivers in OSX not with third party utilities and the only item I have running at startup is the iCal Alarm Scheduler. I also noticed we are not the only ones having strange Waking from Sleep issues after updating to 10.4.7 see a couple of these links that I was reading. It may not be directly related to us, but it is defintely happening to others:

http://www.macuser.com/ipod/why1047_makes_my_ipodcry.php
http://discussions.apple.com/thread.jspa?threadID=542492&tstart=15

Also the issue has gone away now the last 4 times I awoke the system from sleep. I just put it right to sleep without logging off first which is what I used to do before. I am crossing my fingers this works until Apple maybe comes up with their next update or a fix for this.

Thanks Again!

Thomas

(Continued from my previous post in response to Tabeer)

Removing all the start-up items in one go is really a bit of a "sledge hammer to crack a nut " approach, IMHO. Its likley that it will only be one of them that is causing the problem and getting rid of them all may have negative implications for other software or devices that you use. I prefer approaching them rather more selectively. This way you get to find out which one is causing the actual problem, and can avoid it in future, but leave the others doing their useful stuff.

As I said earlier "Internet Cleanup" (especially version) 2, is one known offender in this area. Virus checkers, and the like can be implicated too. Its better to get rid of the "suspicious" ones first, rather simply trashing the whole lot. (That said, I can understand someone working telephone support suggesting the "raised earth" approach. It is much quicker than doing them one at a time to see which one is the culprit).

I therefore couldn't find the "startup" items folder that karysheila mentions in Library folder,

It may be that you simply haven't installed anything which needs this folder, Tabeer. It won't be created until you do. Take note, that there WILL be a StartupItems folder inside your System/Library folder. DO NOT DELETE THIS ONE BY MISTAKE. (The one in the root level Library is used by third party apps. The one inside the System folder, though, is used by the Operating system itself. You need it).

I only repaired disk during this step, as recommended by Rod.

Repairing permissions sometimes helps with this issue, Tabeer, but the "repair disk" process is really usually much more important. It checks the integrity of your HD directories and fixes them if necessary. If your computer can't find a necessary file during the wakeup process then it is likely to crash in the manner that you were experiencing. Its always a good idea to run Disk Utility to "repair disk" before any major software installation - especially before an OS update. Repairing permissions at the same time won't hurt either, though permissions are generally much less of an issue than they were under OSX 10.2 or earlier.

Cheers

Rod

. So if it is a conflict it is with built in drivers in OSX not with third party utilities

Or with the hardware sender unit, itself, Thomas. It may even be the absence of the Logitech drivers in your case which causes the problem. Again, as I said earlier, I would be inclined to remove the sender unit and try a regular mouse to see if it is the cause of the issue.

I also noticed we are not the only ones having strange Waking from Sleep issues after updating to 10.4.7 see a couple of these links that I was reading. It may not be directly related to us, but it is defintely happening to others

Absolutely, Thomas. I've probably answered more questions about "wake from sleep" issues in these forums than any other single matter in the last couple of years, whenever an OS update occurs (not just 10.4.7), and at many other times too.

The trouble is that "wake from sleep" and "crash during sleep" problems can be a symptom of such a wide variety of underlying causes. Its a bit like a sneeze. If you sneeze you might have a cold, or the flu, or dust up your nose, or an allergy to pollen or......etc. There simply isn't a single "fix" unfortunately. You have to track down the particular cause if you want to treat the problem.

The "problematic USB or firewire device" is the "common cold" of the situation, which is why I try to eliminate it first. Its often very difficult to convince people to simply disconnect ALL such devices and try running with simply an apple mouse and keyboard and NO other peripherals.

I've had situations where people have gone on for days before they've mentioned that they happen to have "just" a third party mouse, or a card reader, or a usb modem , or an external drive or some such attached. In the mean time we will have worked through all sorts of other things, sometimes even completely re-installing the OS unnecessarily. They explain that it always worked in the past so they didn't think it could possibly have been the source of the problem, so they didn't mention it. In such situations it almost always is!


Cheers

Rod

Hey Rod,

Thank you so very much for your efforts to address some of the issues, perhaps rather inconsequential, that my post raised. (Coincidentally, my in-laws are visiting Sydney presently, so I find it interesting that we've encountered one another in this way through the accidents of a computer issue.) I spoke with an Apple tech over the phone, and he sent me an article that gave me directions on how to reset my PRAM. I was forced to call Apple as the computer froze again following my previous post when i thought the issue had been resolved after having repaired the disk in Disk Utility in the installer menu. I reset the PRAM and so far, at last check a few hours ago, the computer seemed to be working fine. Recall the issues I was having were the computer not being troubled to wake up from sleep, despite the fact of either showing the frozen image of a screen saver or the frozen display of the desktop as a response to being roused to wake up, an eyes wide open kind of sleep if you will. The second issue was the computer not proceeding all the way through the restart process, freezing, with the fan running at full speed, at a gray screen with the Apple logo on it. It seems that restting the PRAM may have addressed these flaws, but I will reserve judegement until another day.
It seems that I also have the same version of a PB 12" G4 that you do as well, and I have been having some power management/ sleep issues with it that I was wondering if I coould trouble you with? At times the computer, instead of cycling through the screen saver, will suddenly start blinking, alternating between a dark screen and a lightened one. The fan will begin running and the blinking will continue for, it seems, the duration of a screen saver cycle until finally the display will go dark, sometimes with the fan running, at others not. I am pretty naive about computers, as you can tell, but since I learned about resetting the PRAM in order to address the sleep wake problem on the iMac G5, I applied the same newly acquired at quiver to attempt to address this issue with the PB, which, coincidentally, is running Tiger, and it was following the upgrade from Panther that this issue for this computer arose. Once again, only time will tell if having reset the PRAM along with the other things I tried on the iMac will have addressed this issue with this laptop. Tomorrow and tomorrow etc, we will see what transpires.

regards,

Tabeer

iMac G5 1.8Ghz, PB G4 13" 867 MHz Mac OS X (10.3.9) PB: 10.4.7

Hi Tabeer,

Glad the PRAM reset seems to have got you going (Sherry actually suggested it in the first repsonse in this thread, and other people mentioned that they had already tried it, so I didn't mention it again. I guess I should have! Its often hard to keep track of what different people have already done when a thread involves problems being experienced by a number of users!).

If it doesn't also do the job for your PB12, then you could try a PMU reset - see http://docs.info.apple.com/article.html?artnum=14449.

However, I'd be wondering about a problem with one or more of the images in your screen saver. Have you tried selecting a single, static, image to see if the problem still occurs then.

Cheers

Rod