13 Replies Latest reply: Oct 23, 2013 2:30 PM by Ralph9430
marilynfromnc Level 1 Level 1 (0 points)

I purchased my iPad 9 months ago. Connected to my wireless printer and was printing fine. NOW I go to try and print something and nothing happens. I check my settings to make sure the iPad is still recognizing my printer and I'm getting this message saying "no AirPrint printers found" WHAT IS THIS??? The least apple could do is send some sort of message to its customers announcing when these changes are made. I'm NOT buying another printer. Seriously thinking about selling the iPad and replacing it with a less "complicated", more "customer friendly" tablet.

 

Frustrated

Marilyn B.


iPad 2, Windows 7
  • GrumpyGator Level 5 Level 5 (4,560 points)

    Have you tried rebooting the ipad, the printer and the wifi router?

  • SergZak Level 5 Level 5 (4,760 points)

    Reboot (power-cycle/unplug from wall outlet) both the modem and the router.

    Power the modem on 1st, let stabilize for ~1 minute, power on the router, let stabilize for ~1 minute

    Reconnect the Wi-Fi printer to the router using the Wi-Fi connection utility on the printer.

  • marilynfromnc Level 1 Level 1 (0 points)

    My printer and router is working fine. My iPad is working fine and is connected to my wifi. My iPad is not, however, recognizing my printer anymore. Instead this AirPrint message comes up. I've never heard of AirPrint until this happened. What's this all about?

  • GrumpyGator Level 5 Level 5 (4,560 points)

    Have you tried the all the above steps?

  • SergZak Level 5 Level 5 (4,760 points)

    Especially check that the printer is properly connected to the Wi-Fi network. On my HP D110a printer, if the connection between the printer and the Wi-Fi router is lost for some reason (power outtage/whatever), the printer will NOT automatically connect back to the Wi-Fi router. The "connected" indicator flashes (rather than being solid) and I need to go into the printers settings (on the printer itself) and re-establish the connection.

  • marilynfromnc Level 1 Level 1 (0 points)

    I haven't rebooted anything but I'm going to do this now. Somehow I just don't think this is the problem but I'm willing to try it.

  • marilynfromnc Level 1 Level 1 (0 points)

    The wifi light on my printer is solid. I'm hoping rebooting thus stuff will fix this.

  • SergZak Level 5 Level 5 (4,760 points)

    It very frequently IS the problem. That's why it's the first thing on the troubleshooting list. Let us know the outcome.

    Remember, you'll most likely need to reestablish the connection from the printer to the Wi-Fi network.

     

    Also see this:

     

    http://support.apple.com/kb/TS1398

  • marilynfromnc Level 1 Level 1 (0 points)

    Well I've finished rebooting my printer, router and iPad. Tried to connect the iPad to the printer and still got the same message "no AirPrint printers found". What exactly is an AirPrint printer??

  • marilynfromnc Level 1 Level 1 (0 points)

    Oh and rebooted my computer also. My printer did reconnect to my wifi. I know this because I've printed from my computer since the reboot was done.

  • SergZak Level 5 Level 5 (4,760 points)

    Sorry to hear it didn't work...

     

    What is an AirPrint Printer?

     

    See: http://support.apple.com/kb/HT4356

    More info: http://www.apple.com/support/iphone/assistant/airprint/

  • Svcorpio_1949 Level 1 Level 1 (5 points)

    Pretend the printer is new and you are setting it up out of the box. Go to the printers menu options on the printer and establish a connection from the print to the router, just like you did when you first got the printer.

  • Ralph9430 Level 6 Level 6 (15,270 points)

    AirPrint is the protocol used by iOS devices to print wirelessly to a printer. The printer must support AirPrint in order for the iOS device to print to it without using a special app. Any printer that supports AirPrint can be considered an AirPrint printer.

     

    When an iOS device cannot locate or connect to an AirPrint printer you will see the "no AirPrint printers found" error message.

     

    I suggest that you power off all devices. This includes the printer, iPad, Wi-Fi router and any other computers or iOS devices that might be connected. Wait thirty seconds after powering off the Wi-Fi router then turn it on. Wait until the router completes its startup and indicates a connection to the Internet.

     

    Then turn on your printer. After the printer has completed its startup routine,

    Turn on your iPad. Then reset your iPad. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.