Mavericks download hangs up

Question

Level 1

0 points

Mavericks download hangs up

Tried to download Mavericks twice last night. Both times got to 995 mb, then stopped. Told me to go to purchases, click resume and go. Ate up lots of bandwidth, but still not even 1 gb loaded. Tried again this morning, with same result. Will try again tonight, but before doing that, thought I would ask if anyone else had a similar issue and if they found a correction to it. I may have missed something initially, know that, and won't be insulted if a boneheaded mistake is pointed out that I made!

I understand I may be able to go to finder, click on incomplete download folder, kill it and start over again. Eats bandwidth and really don't want to end up where I am at now.

I am not doing a clean install , but rather doing it like a regular update .

Any and all advice appreciated

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 23, 2013 1:58 PM

Reply

Answer 1

sheila_m.

Community Specialist

Oct 25, 2013 12:48 PM in response to Clyndchad

Hello Clyndchad,

Thank you for providing all the details of the issue you are experiencing with trying to download Mavericks. If the download was interrupted, I recommend resuming the download:

If downloading an app is interrupted

Once an Internet connection is reestablished, your purchased downloads should automatically restart. The Mac App Store may alert you that there was an issue with the download and ask if you'd like to restart the download(s). Confirming will restart all pending downloads. For more information on this topic, see Mac App Store: How to resume interrupted downloads.

Note: The download time will vary according to the file's size and your Internet connection speed. Refer to this article about iTunes Store purchases for more information about download times for large files.

Troubleshooting the Mac App Store

http://support.apple.com/kb/ts3624

Thank you for using Apple Support Communities.

Best,

Sheila M.

Reply