vtstarck
Level 1 (2 points)

Q: I can't log in to Messages or FaceTime with my iCloud account.

Is anyone else having trouble logging in to Messages and FaceTime after upgrading to Mavericks? I can log in to iCloud on the Internet Accounts page, I can log in to iCloud online, but I get an error when I try to login to either Messages or the FaceTime apps using my iCloud ID.

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 23, 2013 2:12 PM

by Ralph Johns (UK),Solvedanswer
Ralph Johns (UK) Ralph Johns (UK)
Level 9 (73,348 points)
Applications
A:

Hi,

 

More recently than when I last posted in this thread people are reporting that resetting the Keychain appears to work.

 

 

3Sigcopy2.png
8:24 pm      Thursday; November 7, 2013

 

  iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Posted on Nov 7, 2013 12:24 PM

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vtstarck

Q: I can't log in to Messages or FaceTime with my iCloud account.

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  • by tmi_johnson,

    tmi_johnson tmi_johnson Oct 31, 2013 6:57 AM in response to vtstarck
    Level 1 (0 points)
    Oct 31, 2013 6:57 AM in response to vtstarck

    I've been having the same problem and finally found a solution that worked for me.

     

    After three calls to Apple support - and trying all of the fixes noted in these forums (serial number issues, spacing in Apple ID, time zone, didn't have two Apple IDs, reinstalling the OS, removing my Apple ID and re-adding it, starting in Safe Boot, etc. etc.) - this is what Apple Support (sort of) recommended that worked:

     

    Logged off as myself and logged in as guest user. Tried to sign in to iMessage and it worked. Logged back out and logged in as myself - no luck. Created a new administrator called "test" and signed in as that user - tried to login again - success.

     

     

    Ended up turning that test user account into my primary account and deleting the old admin account - now everything works just fine.

     

    Good luck!

  • by vtstarck,

    vtstarck vtstarck Oct 31, 2013 7:02 AM in response to tmi_johnson
    Level 1 (2 points)
    Oct 31, 2013 7:02 AM in response to tmi_johnson

    Thanks. This sounds like a pretty messy solution though, right?

  • by Sir Tom 88,

    Sir Tom 88 Sir Tom 88 Oct 31, 2013 7:08 AM in response to vtstarck
    Level 1 (0 points)
    Oct 31, 2013 7:08 AM in response to vtstarck

    Forgive my ignorance. Where is the 'guest user' or where do I create a new administrator?

  • by Sir Tom 88,

    Sir Tom 88 Sir Tom 88 Oct 31, 2013 7:43 AM in response to vtstarck
    Level 1 (0 points)
    Oct 31, 2013 7:43 AM in response to vtstarck

    I did both and it doesn't even let me sign in from those different users...

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 31, 2013 1:47 PM in response to Sir Tom 88
    Level 9 (73,348 points)
    Applications
    Oct 31, 2013 1:47 PM in response to Sir Tom 88

    Hi,

     

    In that case Restart the the computer whilst holding the CMD and R keys to enter Recovery mode and Reinsatll the OS.

     

     

    3Sigcopy2.png
    8:47 pm      Thursday; October 31, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by vtstarck,

    vtstarck vtstarck Oct 31, 2013 3:50 PM in response to tmi_johnson
    Level 1 (2 points)
    Oct 31, 2013 3:50 PM in response to tmi_johnson

    I was able to confirm that signing in as a guest user worked for me too. So that would seem to rule out anything hardware related. I'm not sure I'm comfortable moving and deleting my user account though for this fix. Maybe I'll hold out for the .1 update.

  • by vtstarck,

    vtstarck vtstarck Oct 31, 2013 4:00 PM in response to vtstarck
    Level 1 (2 points)
    Oct 31, 2013 4:00 PM in response to vtstarck

    Does anyone think it has to do with the new keychain? I was also unable to access Twitter or Facebook on my Mac. Even though I was typing in my passwords, the accounts still wouldn't verify (much like iMessage and FaceTime). My solution for those was to delete every authorization key and password in the "login" keychain. Logging in to Twitter and Facebook worked after that.

     

    I see in my "login" keychain on my Mac there are numerous iMessage Signing Keys. Although I get an encryption warning when I try to delete them. Anyone else brave enough to try?

  • by azulmares,

    azulmares azulmares Oct 31, 2013 4:03 PM in response to vtstarck
    Level 1 (0 points)
    Oct 31, 2013 4:03 PM in response to vtstarck

    Having same issue, tried some of the suggestions here nothing worked. I updated from Lion to Mavricks, got a couple of messages out then it stopped now getting the same errors as everyone else here. Clearly an isssue with the upgrade corrupting some file. Same thing happened with my Adobe CC had to clear out lines put into host file. Keep me updated!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 1, 2013 12:40 PM in response to vtstarck
    Level 9 (73,348 points)
    Applications
    Nov 1, 2013 12:40 PM in response to vtstarck

    Hi,

     

    The keychain and the Auth Tokens are a possible source of this problem.

    As you say there can be many items listed as the Keychain keep older items that it has used.

     

     

    3Sigcopy2.png
    7:40 pm      Friday; November 1, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by vtstarck,

    vtstarck vtstarck Nov 1, 2013 3:29 PM in response to vtstarck
    Level 1 (2 points)
    Nov 1, 2013 3:29 PM in response to vtstarck

    So I deleted all encryption keys and application keys from keychain for both iMessage and FaceTime. It did not resolve the problem.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 2, 2013 12:28 PM in response to vtstarck
    Level 9 (73,348 points)
    Applications
    Nov 2, 2013 12:28 PM in response to vtstarck

    Hi,

     

    Although I am reluctant to suggest it I would think your only option now is to reinstall the OS.

    Restart the computer holding down the CMD + R keys.

     

     

    3Sigcopy2.png
    7:28 pm      Saturday; November 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by vttex,

    vttex vttex Nov 2, 2013 5:54 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 2, 2013 5:54 PM in response to Ralph Johns (UK)

    I did a complete reinstall of 10.9 but this still did not solve the problem.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 3, 2013 12:06 PM in response to vttex
    Level 9 (73,348 points)
    Applications
    Nov 3, 2013 12:06 PM in response to vttex

    Hi vttex,

     

    Does it work for you is you use the same details in a Test Mac User Account ?

     

     

    3Sigcopy2.png
    8:06 pm      Sunday; November 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by bscunningham,

    bscunningham bscunningham Nov 6, 2013 2:42 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 6, 2013 2:42 PM in response to Ralph Johns (UK)

    Count me in on having this issue after upgrading about a month ago. Like other the problem didn't manifest until yesterday. All other AppleID related apps including Facetime seem to work.

     

    Trouble shooting so far:

     

    • Checked Build number: OK
    • Checked Date and time of MAC and Router: OK
    • Turned of iCloud keychain sync.
    • Deleted All apple related Keychain items.
    • Made sure I had Google DNS entries

     

    and I still get:

     

    screenshot_90.png

     

    Reinstall seems a bit extreem for now, guess I'll just stick to iPad and iPhone and wait for a bug fix in next release.

  • by Ralph Johns (UK),Solvedanswer

    Ralph Johns (UK) Ralph Johns (UK) Nov 7, 2013 12:24 PM in response to bscunningham
    Level 9 (73,348 points)
    Applications
    Nov 7, 2013 12:24 PM in response to bscunningham

    Hi,

     

    More recently than when I last posted in this thread people are reporting that resetting the Keychain appears to work.

     

     

    3Sigcopy2.png
    8:24 pm      Thursday; November 7, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

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