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Search feature in mail finds nothing with Mavericks

If I try to find an email in Mail by searching by someone's name or the business name that I know is in the email address it comes up with nothing. I have tried it with all of the different search options. For instance, I was trying to find an email from someone named Katherine. I start typing her name in the search field, and Mail immediately makes a list of people whose names have the same letters. If I select her name, it shows up with zero messages, but I know I have mesages from her in there. Then I tried not selcting her name from the list Mail provided and just typing it in and hitting enter and it still doesn't show up. I am assuming this is a bug. But if someone can tell me something I can change to make it work that would be great. Thanks!

Mac Pro, OS X Mavericks (10.9), Mac Mail

Posted on Oct 23, 2013 3:35 PM

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94 replies

Mar 6, 2014 11:48 AM in response to defghik

PROBLEM SOLVED ... I hope.


I just got off the phone with Apple where I shared my screen. There isn't a problem with indexing or with software per se, but with us users. Actually, the problem is with Apple tryng to be too cute and over-engineering the software, but that's my opinion.


The Maverick upgrade included a new version of Mail that now parses the searches. Even though you include "To" or "From", for example, in the search dialogue box, additional buttons above the Mailbox column further categorize your searches. For example, if I search a person with "To", but have the "Draft" button clicked, the search shows nothing. What's even more confusing is that these buttons only appear when you search so users may not even notice them.

Mar 6, 2014 12:00 PM in response to BuelD

I may not be having the same issue as your are, or I'm just misunderstanding. In my case, I test by knowing I have emails form a particular person in an email account's mailbox. I go to search that name (e.g., Chris), and in the dropdown it shows the names and addresses of all the Chris's I know. It shows them!


But then I select one, in this case a Chris I just received an email from. Mail.app then puts From: Chris BlahBlahBlah in the box, searches, and finds NO RESULTS!


And I'm looking on the left side of the window and can see that I'm in the correct "search" option. It shows it's searching that email account's inbox. The same one in which I can see the email from Chris BlahBlahBlah, after I empty out the search box.


It's craaaaaaaazy. And the scenario you describe doesn't apply to my case. So I'm still saerchless.

Mar 6, 2014 12:12 PM in response to crowdsourced

Same scenario for me so I did the following with the tech watching my screen and it worked. Hopefully for you too.


1. click on your Inbox

2. search From:Chris as you did before

3. now look above the mailbox & message list, in the gray area, and click on "All"


Your message should now appear in the list. If you click on other buttons, it may disappear. Good luck!

Mar 6, 2014 2:05 PM in response to BuelD

Thanks for the directions, but still no joy.


1) Clicked on Inbox in Mailboxes Pane

2) Enter "Chris" into search box

3) Selected correct one from dropdown, so that From: email address appears in search box

4) "Search: All" was already highlighted in blue

5) No results.


In my earlier post, I followed this same path, except that I clicked on the correct "sub" mailbox for the particular account I wanted to serach (rather than the "Inbox"), and it finds nothing.


It always "Found 0 matches for search."

Mar 6, 2014 2:51 PM in response to crowdsourced

Yes, I especially like it when you are just looking directly at a message from "Chris" and then it, and the other 100's of messages from Chris all disappear when you search for "Chris" - either in "all of message" or in "from", and either in "All" or in the folder you were just looking at.


Come on, Apple, you are better than this! It's not a little issue, it's a major bug in the core functionality of the Mail app which is core functionality of many users of Mavericks. Time to fix it.

Mar 6, 2014 4:20 PM in response to defghik

I encourage y'all to call Apple and talk to a support supervisor. After reading the last 2 responses, I'm not confident the problem was solved for me and I expect it will reemerge. However, Apple thinks it's resolved and I don't believe they pay close attention to these threads. They were polite, but they clearly thought the problem was with the user (me) and they need to be goaded into writing a patch.

Mar 8, 2014 6:36 AM in response to BuelD

I am happy for you that your problem was a mere oversight, but in my case and many cases on this thread it is much more than that. I wish it was my overlooking the simple cause of mailbox selection for a search. I too did the apple support thing, and it was determened that it was a known issue Apple is working on and the solution is to wait for them to solve it.

Mar 19, 2014 3:23 AM in response to defghik

Thank you. This finally worked for me. Just a couple notes, I updated to 10.9.2 and just reindexing the mail folder didn't work for me. I had to reindex my whole hard drive and that finally did it.🙂

defghik wrote:


I fixed it by reindexing via spotlight. I followed the indexing instructions at this link: http://support.apple.com/kb/ht2409


And the only folder I dragged in was the Mail folder from my Home directory. (Home Directory/Library/Mail).


Thank you so much for your help Miska_FL! Hopefully that will help someone else having a similar problem.


Thank you for the indexing tip NHC2365! That put me on the right track. Jaydisk, maybe you can try the same thing I did...

Mar 19, 2014 9:47 AM in response to Tony Geers

It is horribly frustrating when it doesn't work. Mine has actually been a bit better behaved since in Mail.app I selected Inbox, then from the menu items selected Mailbox -> Rebuild. At least searching my inbox is healthier.


Now, I note that the fix isn't permanent, it can break again and need re-application of this treatment from time to time. Possibly the information that it can break again when seemingly fixed would help someone trying to trace the problem. I do have some sympathies with the developers because intermittent, recurring bugs can be very difficult to resolve.

Search feature in mail finds nothing with Mavericks

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