terrifromwyndmoor

Q: problems with iCloud email with new osx 10.9 installed

just installed new osx 10.9 and can't get emails.  error msg keeps reading this mac can't connect to iCloud.  Anyone got any ideas?

Mac Pro, Other OS

Posted on Oct 23, 2013 3:01 PM

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Q: problems with iCloud email with new osx 10.9 installed

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  • by matt00,

    matt00 Oct 25, 2013 12:44 PM in response to terrifromwyndmoor
    Level 5 (4,015 points)
    Oct 25, 2013 12:44 PM in response to terrifromwyndmoor

    Hey terrifromwyndmoor,

     

     

    Thanks for the question. I understand you are experiencing issues with iCloud mail on your Mac. The following resources may help to resolve your issue:

     

    iCloud: Troubleshooting iCloud Mail

    http://support.apple.com/kb/TS4002

     

    If you cannot receive mail in OS X Mail

     

    Locate the name of your iCloud account on the left side of the main Mail window. If your iCloud account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To bring your account online, make sure that your computer is connected to the Internet, then choose Mailbox > Take All Accounts Online. If that doesn't resolve the issue, follow these steps:

     

    1. Choose Preferences from the Mail menu.

    2. Click Accounts in the Preferences window.

    3. Select your iCloud account from the list of accounts.

    4. Click the Advanced tab and verify these settings:

              - Port: 993

              - Use SSL: (selected)

              - Authentication: either "Password" or "Apple Token"

     

    OS X Mail: Troubleshooting sending and receiving email messages

    http://support.apple.com/kb/TS3276

     

    To isolate the issue further, you may want to try signing into iCloud.com and confirm that you can send and receive mail there.

     

     

    Thanks,

     

    Matt M.