Q: Your System has Run out of Application memory

I have the same problem. please help!

EtreCheck version: 1.9.12 (48)

Report generated 16 June 2014 19:39:25 BST

Hardware Information:

          MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

          MacBook Pro - model: MacBookPro11,3

          1 2.3 GHz Intel Core i7 CPU: 4 cores

          16 GB RAM

Video Information:

          Intel Iris Pro - VRAM: (null)

                    Color LCD 2880 x 1800

          NVIDIA GeForce GT 750M - VRAM: 2048 MB

System Software:

          OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:33

Disk Information:

          APPLE SSD SM0512F disk0 : (500.28 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    disk0s2 (disk0s2) <not mounted>: 499.42 GB

                    Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

          Apple Internal Memory Card Reader

          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

Gatekeeper:

          Mac App Store and identified developers

Kernel Extensions:

          [loaded] org.virtualbox.kext.VBoxDrv (4.3.6) Support

          [loaded] org.virtualbox.kext.VBoxNetAdp (4.3.6) Support

          [loaded] org.virtualbox.kext.VBoxNetFlt (4.3.6) Support

          [loaded] org.virtualbox.kext.VBoxUSB (4.3.6) Support

Problem System Launch Daemons:

          [failed] com.apple.softwareupdated.plist

          [failed] com.apple.wdhelper.plist

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist Support

          [loaded] com.microsoft.office.licensing.helper.plist Support

          [running] com.trusteer.rooks.rooksd.plist Support

          [not loaded] org.virtualbox.startup.plist Support

Launch Agents:

          [running] com.trusteer.rapport.rapportd.plist Support

User Launch Agents:

          [loaded] com.adobe.ARM.[...].plist Support

          [failed] com.amazon.cloud-player.plist Support

          [not loaded] org.virtualbox.vboxwebsrv.plist Support

User Login Items:

          iTunesHelper

          Canon IJ Network Scanner Selector2

Internet Plug-ins:

          Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support

          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

          EPPEX Plugin: Version: 4.1.0.0 Support

          AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

          AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

          Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

          Default Browser: Version: 537 - SDK 10.9

          QuickTime Plugin: Version: 7.7.3

          SharePointBrowserPlugin: Version: 14.2.0 - SDK 10.6 Support

Safari Extensions:

          Dashlane: Version: 2.4.0.56001

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 2.0 - SDK 10.9

          AppleAVBAudio: Version: 203.2 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

          Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support

3rd Party Preference Panes:

          Flash Player  Support

          Flip4Mac WMV  Support

          Trusteer Endpoint Protection  Support

          WDQuickView  Support

Time Machine:

          Skip System Files: NO

          Auto backup: YES

          Volumes being backed up:

          Destinations:

                    TimeMachineBackup [Network] (Last used)

                    Total size: 2 

                    Total number of backups: 28

                    Oldest backup: 2014-04-01 09:55:43 +0000

                    Last backup: 2014-06-16 12:37:32 +0000

                    Size of backup disk: Excellent

                              Backup size 2  > (Disk size 0 B X 3)

          Time Machine details may not be accurate.

          All volumes being backed up may not be listed.

Top Processes by CPU:

              73%          WebKitPluginHost

               8%          WindowServer

               5%          Safari

               2%          P72E3GC48.com.dashlane.DashlaneAgent

               1%          fontd

Top Processes by Memory:

          4.84 GB          WebKitPluginHost

          131 MB          Safari

          66 MB          Dock

          66 MB          WindowServer

          49 MB          com.apple.WebKit.WebContent

Virtual Memory Information:

          29 MB          Free RAM

          2.92 GB          Active RAM

          2.90 GB          Inactive RAM

          1.53 GB          Wired RAM

          348 MB          Page-ins

          243 MB          Page-outs

Why don't you start your own thread rather than adding to this one. That way you will get better attention paid to it.

i'm a novice to discussion forums.

can you help. my heads about to explode. 

When multiple people start asking for help it's hard to go back and see what was suggested and what the new User's problem is. Although similar there are differences. It's like trying to listen to multiple people talking at the same time. This discussion is already 20 pages long making it even more difficult,.

See this link on how to start your own post.

https://discussions.apple.com/static/apple/tutorial/ask.html

You can paste in your report there and give your details.

Novices are welcome here. :-)

I missed these out…

Michael Haffey Wrote:

Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist Support

          [running] com.canon.MFManager.plist Support

          [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

          [running] com.epson.eventmanager.agent.plist Support

          [loaded] com.oracle.java.Java-Updater.plist Support

Since they are 'system level' I'd also treat them like the other items, update or remove to see if they have any bearing on the issue.

Done, thanks.

Drew Reece wrote:

 

Your system looks reasonably clean. Was this system migrated or was 10.9 installed onto an erased HD wih no Migration Assistant data transfered at all?

 

The items below are the ones that I would either update (if they need it) or remove them in an attempt to isolate the memory issue to one peice of software.

 

Michael Haffey Wrote:

  

Kernel Extensions:    

           [not loaded] com.GenesysLogic.driver.GLLUD (8.8.8 - SDK 10.6) Support

 

Startup Items:

          ProTec6b: Path: /Library/StartupItems/ProTec6b

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist Support

          [loaded] com.oracle.java.Helper-Tool.plist Support

          [loaded] com.prosofteng.KXInstaller.plist Support

User Launch Agents:

          [failed] com.adobe.ARM.[...].plist Support

          [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

          [loaded] com.google.keystone.agent.plist Support

 

Search the names if you don't know what they are. If you don't need them, remove them.

 

I would also disable your login items (logout all users, log back in, hold shift as you click the login button & hold it untill the desktop becomes active). If the memory issue reappears you can assume that the login items are not part of it.

 

Delete the .plist for the failing Adobe job it should be in ~/Library/LaunchAgents/com.adobe.arm… (use the Finders 'Go Menu > (hold alt), select Library to open the hidden folder). Then open your Adobe apps & ensure they are all current versions.

The system was migrated ... been migrated over several systems over several years.

I am happy - delighted - to delete these but I am concerned that I don't know how.  My Comp Sci degree is 30+ years old and I am a happy user of Apple but not into technicalities.  What do I need to do to delete a

• Kernel extension
• Startup icon
• Launch Daemon
• User launch agent.

I got rid of the login items through system preferences.  Do I just look for these other items and delete them?  This doesn't sound very kosher, for lack of a better description.  But mayme that's how it's done.

Thank you for your help.

Michael Haffey wrote:

 

Done, thanks.

Good, but you still have not answered my question regarding the progeny of the Ram you fitted, it may have a connection to the problem.

Who supplied the Ram?

The names are all reverse domains (e.g. com.developer-name.software-product) - in a perfect world it would be a case of finding the developers site & running their Mac uninstaller for the software product. Sometimes the download has an uninstaller, grab their latest version & see if the readme or anything else can help.

If there is no uninstaller search the developers FAQ or help forum for removal instructions. It's a pain, but the final option is to start googling "com.GenesysLogic.driver.GLLUD uninstall OS X". Eventually you may end up back on this site with some removal instructions so search here first.

ProTec6b seems to be from OnOne?

This seems to cover their removal instructions…

http://www.ononesoftware.com/support/tag/mac-os-x-10-6/

I'd start with that since Aperture seems to be involved in your issues with memory. If you need these plugins ensure they are up to date.

I'm unsure what the GenesysLogic driver is for, I guess it may be for external storage?

Oracle should have instructions or an uninstaller for Java - that is assuming you don't use any Java apps. Check the System Preferences, sometimes the pref pane has an uninstall button.

Google's keystone agent may be part of Google Earth, Sketch, Drive, Chrome… (pretty much anything from Google). There isn't much you can do besides removing all Google software (Drive has had issues in early 10.9 releases).

Trusteer may be worth removing…

http://www.trusteer.com/support/uninstalling-rapport

Brute force…

The other way to remove these item is to just delete them from the /Library

Startup Items: /Library/StartupItems/

Kernel Extensions: /Library/Extensions/

LaunchAgents: /Library/LaunchAgents

LaunchDaemons: /Library/LaunchDaemons

User LaunchAgents: ~/Library/LaunchAgents

Deleting (or moving to a backup disk) will prevent them running, however it will leave behind all the other application frameworks etc. Deleting requires admin access & a reboot afterwards is needed to unload the extensions. Opening the app may cause the background jobs to reinstall anyway, so avoid 'brute force' if possible.

I had this problem. Then 2 weeks later my wife got it. Both of us using new macs. We realised that we both had open, whenever the problem surfaced, the same PDF file created by a government agency. I had just emailed her the file and she got the problem for the first time straight away after she opened it. We are not experts. I just flag that for us, we are convinced that in some way the presence of the PDF contributed to the issue. Of course I doubt it can be directly causal, but someone smarter than me might have a view of how it might fit into a chain of events. You might want to try seeing if you don't get the problem if you ensure Adobe not running.

I have the same problem and keep having to reboot.  Looking at my Activity Monitor, there doesn't seem to be much that is taking up memory.  Other than Firefox (where I have many tabs open), none of the other applications end up with >100MB.  So, I don't know what is taking up the memory.

The Memory Pressure starts off green and then crawls up to yellow and finally red. There are two non-applications that takes up memory space. 

(1) kernel_task, which fluctuates and which I understand from this thread is normal (so I did not touch); and

(2) mds_stores, which is the one that slowly increases and sometimes end up using more memory than kernel_task.  It belongs to the root.  I have force-quit it before and there doesn't seem to cause a problem but Memory Pressure drops to green instanty.  I hope I have not done anything wrong, though.

Force quitting mds_store worked perfectly.  The Memory Pressure went down to green straight away and stayed there for the rest of my session.  Since then it has been clean, despite having been put on sleep mode and shut down cycles several times.  So, it looks like a permanent fix.

Now, can someone tell me if this will cause me problems going forward.  The Memory Pressure looks boringly flat all the time.

mds_store is the process used by Spotlight to index your drive.

mds – what MDS process is and why it uses CPU on the Mac

http://osxdaily.com/2007/02/15/spotlight-wont-work-fix-a-broken-spotlight-menu-w ith-these-troubleshooting-tips/

You might need to reindex your drive. I would do this the last thing at night and let it run.

From the Apple menu, choose System Preferences.

*  Click Spotlight.

*  Click the Privacy tab.

*  Drag your drive to the list. Wait a couple of minutes.

*  Remove the item you added.

*  Spotlight will re-index the contents of the item you initially dragged to the list.

Thanks Diane.

Two questions:

1. the process I killed was mds_store.  there is a separate mds process (the one refered to in the article you linked) which I left running.  Same thing?
2. What do you mean by 'remove the item you added' in your fourth bullet point?  Wouldn't that mean I end up with nothing left on the list?

Yes, so nothing will be excluded.