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All replies
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Helpful answers
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Nov 24, 2013 11:54 PM in response to Csound1by Michael Haffey,"Remove it and test again".
Er, why? Does Apple pay customers to do debugging. Chrome is widely used. It may not be a great application, but if suddenly it causes problems under Mavericks, I'd like to know what Mavericks is doing wrong, not Chrome.
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Nov 25, 2013 12:00 AM in response to Michael Haffeyby petermac87,Hmmm, I'd like to know why Chrome haven't updated to work in a new OSX despite having access to beta versions of the OSX and........oh, it's Google. Of course. Not Apple's job to fit in with Google's inability to update their software.
Pete
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Nov 25, 2013 1:39 AM in response to petermac87by Michael Haffey,The problem with your reply, Peter, is that it doesn't address two points
- Why doesn't Apple (apparently) do regression testing with common applications? I worked for several years in hardware product development and we always tested common third party attachments with new products before announcement.
- Why should customers be doing this kind of basic debugging?
Don't get me wrong. I am an Apple fan and have converted more people than I can remember to Apple, but I am disappointed in this specific case and, looking through the forums here, it appears that a good deal of other innocent Apple customers have been caught out.
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Nov 25, 2013 1:51 AM in response to Michael Haffeyby petermac87,You know I could simply come back and say
1. Why would Apple spend that much time helping Google with their browser mess, when they have their own Safari Browser to concentrate on?
2. 'Debugging' has been part and parcel of every OS release ever. Nobody can replicate every workflow and every combination of third party apps ad and every computer 'genius' who likes to tune up their machine. The viables are impossible to test or we would still be back at OS6 and Windows 98.
I could say all that,but I won't.
Cheers
Pete
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Nov 25, 2013 2:20 AM in response to petermac87by Michael Haffey,1. Why would Apple spend that much time helping Google with their browser mess, when they have their own Safari Browser to concentrate on?
a. You're assuming this problem is caused by Chrome.
b. Because you don't want to annoy happy customers who use this common application.
2. 'Debugging' has been part and parcel of every OS release ever. Nobody can replicate every workflow and every combination of third party apps ad and every computer 'genius' who likes to tune up their machine. The viables are impossible to test or we would still be back at OS6 and Windows 98.
No you can't duplicate every workflow. But looking around these forums this seems to be quite a common problem, which apparently didn't exist with the previous release.
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Nov 25, 2013 2:57 AM in response to Michael Haffeyby petermac87,Michael Haffey wrote:
No you can't duplicate every workflow. But looking around these forums this seems to be quite a common problem, which apparently didn't exist with the previous release.
Looking around these forums is likened to walking into a hospital ward. You will only see sick people. Here you will only see a tiny amount or representation of the many many millions of Mavericks users worldwide. They have no reason to come here.
And if you care to read though the forums, even a quick perusal, you will find that this OSX is no different from any other release, probably better so, when you look at what people complained about with all previous OSXs.
Cheers
Pete
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Nov 25, 2013 5:28 AM in response to Michael Haffeyby Csound1,You can of course do nothing and wait in hope that it will fix itself. It's entirely your choice.
Good luck.
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Nov 25, 2013 5:54 AM in response to petermac87by sorinfromtoronto,1. This IS a widespread problem caused by a memory leak.
2. The leak is triggered by a large number of apps, INCLUDING Apple core apps like Mail, Calendar and Aperture
3. Apple WILL TRY to fix this in the first maintenance release
4. We had a similar issue with 10.8
5. YES! The testing manager in charge with regression testing should be fired
6. NO! Customers should not be on the hook for troubleshooting MacOS or any commercial software.
Having said all that, we DO live in an imperfect world ... ;-)
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Nov 25, 2013 5:58 AM in response to REPGby Leonardo Cohen,Apple seeded Mac OS X 10.9.1 last week, so, we hope that it fixes this annoying issue.
Best regards,
Leonardo
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Nov 25, 2013 6:57 AM in response to Leonardo Cohenby Kenneth Collins1,I joined this discussion because I wanted to know if this problem was specific to me and if there was a fix. The anwer is that it is a bug and the fix is to wait for Apple to fix it. The problem is in the new method of managing memory, not with anything a user does. Apple will fix it as soon as they can.
No, the testing manager should not be fired. The first version of any software has bugs, sometimes conspicuous ones, either because they only become apparent after the software is released, or because the software was deliberatly released with the bug, if it is cosmetic, does not harm anything, or is just an inconvenience.
I found out what I needed to know, and I'll wait.
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Nov 25, 2013 7:08 AM in response to Kenneth Collins1by Michael Haffey,I don't think the testing manager shouldbe fired either, but Apple should review its testing protocols.
It's more than an inconvenience to me. I run a photography business. I've been using Mail, Chrome and Aperture. Changed Chrome to Safari and doing online mail for the moment (but I still can't avoid Apple Mail altogether). However, it's not practical for me to change off Aperture and constant rebooting is significantly affecting my productivity.
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Nov 25, 2013 7:10 AM in response to Csound1by Michael Haffey,And what would you suggest I do about Aperture causing the problem?
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Nov 25, 2013 7:27 AM in response to Michael Haffeyby Kenneth Collins1,If restarting solves the problem, then there is something that happens during the start-up process that fixes it. The question then to the group is: What happens during start up? Which part of it clears up this problem? Can that part be done without restarting?
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Nov 25, 2013 7:32 AM in response to Kenneth Collins1by Csound1,It's not the Restart that temporarily alleviates the issue, it's the stop that precedes the restart.
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Nov 25, 2013 11:38 AM in response to Drew Reeceby Ross888,I have a "run out of application memory" problem. Mavericks late 2013 MBP. When I launch Mail, my memory use immediately skyrockets and after a minute or so, I get the "run out of application memory" error message. This happens even if I quit mail immediately after launching it. No other program does this. I ran Etresoft both before and after launching Mail. Results are below. Any help would be GREATLY appreciated!
Before Launching Mail
Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2013)
MacBook Pro - model: MacBookPro11,1
1 2.8 GHz Intel Core i7 CPU: 2 cores
16 GB RAM
Video Information:
Intel Iris - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
Startup Items:
HP IO - Path: /Library/StartupItems/HP IO
System Software:
OS X 10.9 (13A2093) - Uptime: 0 days 0:6:5
Disk Information:
APPLE SSD SM1024F disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.7 GB (761.42 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[not loaded] com.displaylink.usbnivolistener.plist
[loaded] com.google.keystone.daemon.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[failed] com.displaylink.useragent.plist
[loaded] com.google.keystone.agent.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.facebook.videochat.[redacted].plist
[loaded] com.spotify.webhelper.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
None
3rd Party Preference Panes:
DivX
Flash Player
Flip4Mac WMV
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
Default Browser.plugin
DirectorShockwave.plugin
DivXBrowserPlugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
GarminGpsControl.plugin
Google Earth Web Plug-in.plugin
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
OfficeLiveBrowserPlugin.plugin
QuickTime Plugin.plugin
RealPlayer Plugin.plugin
Silverlight.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Picasa.plugin
WebEx.plugin
WebEx64.plugin
Bad Fonts:
None
Time Machine:
Auto backup: NO
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
1% EtreCheck
0% coreservicesd
0% Dock
0% CoreServicesUIAgent
0% imagent
Top Processes by Memory:
344 MB mds_stores
213 MB Safari
115 MB Dock
82 MB mdworker
66 MB mds
33 MB MacKeeper Helper
33 MB PluginProcess
33 MB WindowServer
16 MB com.apple.dock.extra
16 MB storeagent
Virtual Memory Statistics:
12.72 GB Free RAM
1.77 GB Active RAM
176 MB Inactive RAM
1.33 GB Wired RAM
660 MB Page-ins
0 B Page-outs
Immediately After Launching Mail
Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2013)
MacBook Pro - model: MacBookPro11,1
1 2.8 GHz Intel Core i7 CPU: 2 cores
16 GB RAM
Video Information:
Intel Iris - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
Startup Items:
HP IO - Path: /Library/StartupItems/HP IO
System Software:
OS X 10.9 (13A2093) - Uptime: 0 days 0:8:39
Disk Information:
APPLE SSD SM1024F disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.7 GB (761.39 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
[failed] com.apple.pictd.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[not loaded] com.displaylink.usbnivolistener.plist
[loaded] com.google.keystone.daemon.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[failed] com.displaylink.useragent.plist
[loaded] com.google.keystone.agent.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.facebook.videochat.[redacted].plist
[loaded] com.spotify.webhelper.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
None
3rd Party Preference Panes:
DivX
Flash Player
Flip4Mac WMV
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
Default Browser.plugin
DirectorShockwave.plugin
DivXBrowserPlugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
GarminGpsControl.plugin
Google Earth Web Plug-in.plugin
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
OfficeLiveBrowserPlugin.plugin
QuickTime Plugin.plugin
RealPlayer Plugin.plugin
Silverlight.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Picasa.plugin
WebEx.plugin
WebEx64.plugin
Bad Fonts:
None
Time Machine:
Auto backup: NO
Time Machine not configured!
Top Processes by CPU:
98% mds_stores
31% Mail
3% WindowServer
1% opendirectoryd
1% EtreCheck
1% fontd
0% usernoted
0% coreservicesd
0% Dock
0% mDNSResponder
Top Processes by Memory:
9.67 GB mds_stores
262 MB Mail
213 MB Safari
115 MB Dock
98 MB mds
66 MB ReportCrash
66 MB WindowServer
49 MB Notes
49 MB SystemUIServer
33 MB MacKeeper Helper
Virtual Memory Statistics:
1.54 GB Free RAM
12.70 GB Active RAM
396 MB Inactive RAM
1.37 GB Wired RAM
954 MB Page-ins
0 B Page-outs