10 Replies Latest reply: Nov 28, 2013 8:19 PM by @VinnyVp
@VinnyVp Level 1 Level 1

Ever since I upgraded to ios7 my front camera does not function and worst of all the volume just shoots up to full blast every time it skips a track. I fear my hearing is at risk. How do I rectify this?

iPod touch, iOS 7.0.2
Reply by Robertzamora19 on Oct 24, 2013 1:13 PM Helpful

Apple will give you a new one because it seems like a hardware issue. Since your covered you wont have to pay.


Thanks for asking

All replies

  • Robertzamora19 Level 3 Level 3

    make sure icloud is on and go to icloud> storage and back up> back up now. We are going to preform a restore. This will lose everything on your device but will keep the enabled stuff from icloud on. this should resolve the issue.

    thanks for asking

  • @VinnyVp Level 1 Level 1

    Well I won't be able to do that emediatly cause I'm on my work but I'll let you know when I have. Thanks.

  • Robertzamora19 Level 3 Level 3

    after you back up. go to setting>general>reset>reset all content and settings.


    just wanted to add this if u got confused

  • @VinnyVp Level 1 Level 1

    I reset my pod. This did not help. Camera still don't work.

  • lllaass Level 10 Level 10


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears. Already done

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.             

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. Other uses have reported the problem both before and during updating to iOS 7

      Apple Retail Store - Genius Bar              

  • Robertzamora19 Level 3 Level 3

    make sure to run a back up and perform a restore.

    Back up: settings>icloud>storage and black up>back up



    after you back up you can preform a restore.


    this will delete all content and not the content you have selected on icould.

    You can view the stuff thats on icloud by going to settings>icloud and it shows which apps are on.


    You can restore by going to settings>general>reset>erase all content and settings.

  • @VinnyVp Level 1 Level 1

    Yeah I did all that. Even updated to iOS 7.0.3 

    Still got the same probz. I bought this thing earlier this year so believe its still under warranty. Thanks anyway.

  • Robertzamora19 Level 3 Level 3

    Apple will give you a new one because it seems like a hardware issue. Since your covered you wont have to pay.


    Thanks for asking

  • @VinnyVp Level 1 Level 1

    Hi Robert. So I took my iPod for repairs and like you said they gave me another one. I updated to iOS 7 again last night since I couldn't restore my back up with the old iOS. The camera problem is no more but unfortunately the volume issue persists.

  • @VinnyVp Level 1 Level 1

    Oh hey. All matters are resolved. I just had to adjust the music volume limit.