Previous 1 2 3 4 Next 102 Replies Latest reply: Sep 25, 2014 8:24 AM by Cyberfed Go to original post
  • Roger Kaufmann Level 1 Level 1 (25 points)

    As a follow up to my last post: deactivating TM on the WD MyBook Live didn't do anything to solve the problem ... but a facory reset did. Did this from the console (so without the paper-clip at the back) and it worked! Yes, the old backups are gone, but as long as the drive's responding to TM again, I'm good.

     

    Still think it's a permissioning issue on the NAS itself as all three of my iMacs (under Mavericks) showed the same behavior. Have two of the three on TM on the MBL now (didn't want to overload it by backing up three machines at the same time).

  • alaz0 Level 1 Level 1 (5 points)

    At the 24 hour mark, Time Machine had 11.6 GB of 156 GB done, with "calculating remaining time".  At the 33 hour mark, Time Machine now has 13.45 GB of 13.64 GB, with 5 seconds remaining. It's been at that point for over an hour.  So, any ideas as to why it's so blasted slow?  Why has the total backup volume changed from 156 to 14 GB?  The hard disk in my iMac just keep going and going and going, doing what?

  • alaz0 Level 1 Level 1 (5 points)

    My NAS, when I was trying to use it, had a similar result.  If I turned off every feature in it, made sure the firmware was current, and did a factory reset, then it worked OK -- for a while.  After a while, the writes seemed to back up, and the transfer rate dropped to an average of about 14 kbits/sec (yep, modem speeds) on all 1 Gbit/sec systems and wiring.  Sometimes, I was thinking that it was a matter of managing a large number of very small files -- hard disks for many years have had problems with that.

  • alaz0 Level 1 Level 1 (5 points)

    It's now been 45 hours, and it's stuck on 5 seconds remaining.  Any advice would be most helpful.  Thanks!

  • fcuello Level 1 Level 1 (0 points)

    First I turned off Time Machine so that Spotlight could finish indexing my LaCie Thunderbolt 1TB external hard drive. But after 48 hours it never even started.

     

    So I decided to keep both Time Machine and Spotlight off in order to clone my LaCie with Carbon Copy Cloner and be done with it. Within 17 hours all 750GB stored in the LaCie were safely backed up in a bootable clone.

     

    Time Machine and Spotlight simply don't work under Maverick when it comes to indexing and backing up after a clean install. At least in my experience...

  • alaz0 Level 1 Level 1 (5 points)

    47 hours and one Time Machine backup worked.  Now the next one has started, and is behaving the same way.  Rebooting, unplugging, verifying all -- disks all check OK.  This is still a problem.  I'm concluding that  Time Machine does not work with Mavericks -- and good luck in trying to go back to Mountain Lion....

  • appleinside Level 1 Level 1 (0 points)

    I had the same issue and found the culprit.  I clicked on the EHD and under backups there was a file listed "inprogress" or something like that.  I deleted it and emptied the trashcan (which took like 10 minutes).

     

    Then I turned the EHD on and Time Machine backed off just like it normally does.

     

    I guess I must have cancelled a TM backup and the EHD didn't like that or was trying to repprocess that info

  • Bosto Level 1 Level 1 (0 points)

    After installing Mavericks on my one year old iMac (loaded) Time Machine failed (Pegasus Promise Thunderbolt 3TB).  I tried unmounting it, didn't work.  Rebooted: Time Machine failed again [Time Machine couldn’t complete the backup to “Time Machine”. Unable to complete backup. An error occurred while creating the backup folder.] was the only message. Had to reboot to get Pegusus accessible again.  Tried re-intalling Maverick (old Microsoft thing... reintall the OS).  Didin't do anything for Time Machine, same failure.  Booted into safe mode: nothing, same probelm.  Repaired permissions: no joy there either.  So, now have no Time Machine backups at all. And Time Machine won't work with the Pegasus. [same error message after 30 min or so every time].  ordinary file saves work fine though.

     

    Ideas please?

  • tilleybl Level 1 Level 1 (0 points)

    Well, here we go again!  This is tilleybl, the instigator of this whole thread.  When I fired up my WD "My Passport for Mac" external hard drive to do a second backup since my first one, it ran just as slow, taking forever!!  Then I checked the dates of the last backup and it said October 20!  Well,  it wasn't October 20 when I did that backup that I THOUGHt worked properly.  It was October 27.  So I guess it never backed it up?? 

     

    Well, I was running the backup again last night, hoping to let it go all night.  It ran and ran for several hours, a long time in the "preparing" mode, but finally kicking into the regular backup, but still incredibly slow.  After several hours and still not done, I was prepared ot leave it running overnight.  Then I looked at my screen and my computer was at 7% battery power... which is odd because my laptop was plugged in!!  So I looked at my power cord and the little light was off on the mag-safe!  It was all plugged in and it wasn't charging!  I checked the power connection and it was okay for everything else that was plugged in there.  I wonder if my computer overheated because of the long time machine thing???  I plugged it back in in another spot and it still didn't work.  I began thinking my cord had died.  Then I plugged it into another room, and it worked.  In the meantime I pulled the time machine out because it wasn't showing up on my desktop (the icon).  But then a msg popped up that I hadn't ejected it properly.  Arggh.  How can I eject it properly when the icon is gone??  Anyway.  I'm trying again on the backup, and it's SO SLOW.  I'll check back later....

  • David Lee7 Level 1 Level 1 (0 points)

    Afgter upgrading to OS X Mavericks I had the same issues with my MacBook Pro but solved it by deleting the original backup file on my Time Machine.  This meant starting fresh with a new backup file but backups now run properly and as expected.

  • Luckybird Yeh Level 1 Level 1 (0 points)

    I did not have that luck. After I cleared out all the files on the 2TB WD passport, the backup was either slow or interrrupted all the time.

    Not until I receive an official mail from WD, I was not aware that there might be a software problem.

    "

    Dear WD Registered Customer,

    As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

    The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .

    Sincerely,
    Western Digital"

     

     

     

     

    I googled it and cleared all the running backstage WD quickview and WD smartware, and get rid of them all from library.

    After that, I rebooted, now the backup works at a much more reasonable rate.

    I still have 6 hours to go, update with you later.

  • HerrWS Level 1 Level 1 (0 points)

    Had the same problem during first Time Machine backup following install of Mavericks.  Slow as dirt.  Prefs screen indicating 'Preparing Backup' for hours.  Then the first 1 KB, 2 KB, 3 KB, etc. took more hours.  FINALLY, though, Time Machine sped up SOMEWHAT, a little bit, and after nearly 24 hours of off and on backing up, I have all 700 GB backed up onto a 1 TB external WD disk.  My pre-Mavericks backups (starting Sept., 2013) are also still there.

     

    But getting here took a MAXIMUM of patience and trying and re-trying, all along me thinking the computer's doing nothing.  My advice?  Let TM run for as much as 24 hours.  Don't pull the plug or re-start prematurely.

     

    Finally, perhaps the following has something to do with this in my case and SOME other people's case: I received the below in an e-mail today from Western Digital:

     

    Dear WD Registered Customer,

    As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

    The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .

    Sincerely,
    Western Digital

  • Clark Addison Level 1 Level 1 (15 points)

    When I open the Time Machine app, a black rectangle about 2/3 of the way across my screen blocks the view of the window, although the background shows.  It doesn't back up automatically, but does manually, which I do twice a day.  My backup drive is a WD.  I received the same email from them, searched for the offending apps, but apparently I've already deleted them.  Still the problem persists.

  • fcuello Level 1 Level 1 (0 points)

    In my experience, TTime Machine and Spotlight simply don't work under Mavericks  after performing a clean install.

     

    My recommendation is to open your System Preferences, turn  both Time Machine and Spotlight off and then use a third-party application such as Carbon Copy Cloner.

     

    It took me just 17 hours to back up all 750GB stored in my LaCie 1TB Thunderbolt.

  • shivaswrath Level 1 Level 1 (0 points)

    It did the same for me, just be patient...and I even got an error message saying the Backup failed, and then next thing you know, it started backing up...

     

    The "preparing" time took literally 3 hours; but that only happened the first backup after a Maverick installation.

     

    Everything is humming along fine now...

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