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maverick os x, time machine won't work

I installed Maverick OS X yesterday. I then plugged in my Western Digital 1 Terabyte (for Mac) backup drive which I have been using all along as my backup drive. I have a MacBook Pro laptop purchased new in September 2010.


My backup drive is less than a year old and has worked flawlessly. I have a 500 GB hard drive, so there is more than enough space. I'm only using half of the 1 TB backup drive.


Now, when I plug in my backup drive, it won't complete a backup. It starts up and says "preparing backup" and just has a status bar going and it runs and runs and runs, but the little icon on the menu bar does not go round and round like it usually does. It never quits and gives an error or anything. It just keeps running like it's stuck in the preparation mode. I figure maybe it will take a while to backup since it's a new operating system, BUT I don't want to leave it running and running all night unless I know for sure it will finally "kick in". I have left it running today for several hours, then finally stopped the backup and ejected it.


Anyone else having this problem, or can anyone tell me what I should do?


Thanks for any input!


L. Tilley

Posted on Oct 23, 2013 9:22 PM

Reply
102 replies

Oct 26, 2013 1:24 PM in response to tilleybl

Hey there tilleybl,


It sounds like your Time Machine is not backing up as expected and is taking longer than normal to repair.

I found this section of an article for you to help troubleshoot Time Machine backups named:

Time Machine: Troubleshooting backup issues

http://support.apple.com/kb/HT3275

Message: "Preparing" phase takes a long time

Time Machine keeps track of files and folders that have changed since your last backup so that it only backs up those files and folders. If Time Machine loses track of files and folders that have changed since the last backup, it compares an "inventory" of your current data to an inventory of your backup. When this happens, Time Machine preferences displays a "Preparing..." status message for a longer period of time. See Mac OS X 10.5: Time Machine preferences may display "Preparing" for a longer time.

Thank you for using Apple Support Communities.

All the best,

Sterling

Oct 26, 2013 9:36 PM in response to tilleybl

Is your TM drive hooked up via hub, or directly to your computer? I realize this shouldn't matter if it's been hooked up the same way for eons, but....


Also, if your doing the first backup after upgrading, it's going to take time because it's working with gigabytes of changes on your system. Let it churn and burn overnight and see what it does. I've gone through 6 hour + backups after os upgrades.

Oct 26, 2013 9:43 PM in response to tilleybl

tilleybl

I installed Maverick OS X yesterday. I then plugged in my Western Digital 1 Terabyte




If you have ANOTHER HD that's empty, consider setting up a new Time Machine,.....setting up a fresh backup after OS install and everything will move FAST.



1 hour vs. 10, 15 + hours. 😊



Iv confirmed same on several diff. machines.



After you have a new time machine drive setup, you can wipe the original HD (if nothing else is on it but the TM)

Oct 27, 2013 12:30 AM in response to sterling r

Yesterday I upgraded my two remaining iMacs (2011 and 2007) to Mavericks, while my spanking new one (2013) had been on Mavericks for a few days and never showed any problems with TimeMachine backups. However, after having upgraded the two outstanding iMacs, all of them are stuck on 'Preparing backup...' for at least half a day.


Granted, they're all trying to back up to a WD MyBook Live (NAS) and that poor thing might be simply overloaded. However, I've switched off the two older iMacs and am now trying just one machine ... no difference. Am prepared to let this one backup run for the day, but if there's no change after 6+ hours, there's got to be something wrong, I figure.


I've checked the status on the NAS drive and the self test completed without a hitch.


Don't really want to start a new backup on a new disk/share. Any other ideas or experiences out there?

Oct 27, 2013 8:59 AM in response to tilleybl

Okay, I'm about to run my backup on the WD "My Passport for Mac" drive again, and I'll let it run as long as it takes. It's just plugged into my USB port on my MacBook laptop (2010 model). This time I'm ready to let it run all day and hopefully at some point I'll see it kick in from "Preparing for backup" to a regular backup. Fingers crossed! I'll come back later (probably tomorrow) and let ya'll know if it worked 🙂.

Oct 27, 2013 9:43 AM in response to tilleybl

There is a rather long discussion on this issue here: https://discussions.apple.com/thread/5471457?start=0&tstart=0


In my case the initial backup took over 16 hours and that was with a FW800 connection. If you are doing a completely new TM backup, as I was, it could take a long time. From what I have been reading there is little rhyme nor reason to the pattern. Some backup fairly quickly and some not so much. My backup picked up speed after about 5 to 7 hours and now runs fine.


Also it seems that Apple, for some unknown reason, decided the spinning arrow in the menu bar was no longer needed. Hopefully they will bring it back as I liked the visual feedback. (Perhaps they knew that some backups were going to take a very long time and decided that if we couldn't see it we would forget about it). :-)

Oct 27, 2013 6:48 PM in response to tilleybl

Same problem with Mavericks & Time Machine (one of several serious problems with Mavericks). For now, I cannot for the life of me get Time Machine to do a backup -- it's stuck in an infinit process of "Preparing Backup". I've tried all the solutions in the user supported threads, and so far, none have worked. I cannot find anything useful in the Apple documentation.


What is Spotlight reindexing?

Oct 27, 2013 7:55 PM in response to tilleybl

Tilleybl is back, and I had the original question that started all this.


I uninstalled my WD "My Passport for Mac" as the backup drive. Then I reinstalled as if new (No, I didn't erase it, just reinstalled it from the tools software as the main backup for Time Machine. Then I started the backup, which did spend quit a bit of time on "preparing for backup" but after about 15 minutes it kicked in and started the backup. It took approximately 7-8 hours to complete, but it did so successfully. Yippeeee! I have no technical expertise at all, so no technical answer for why this worked. It just did. Don't give up!

Oct 28, 2013 12:13 AM in response to tilleybl

Had a long chat with Apple support on this yesterday and, after trying various things, came to the conclusion that the issue is one of permissioning for the TimeMachine folder/share on the NAS, so not directly Mavericks related (although Mavericks may have kicked it off). Since I managed to run TM backups on a different NAS no problems, I'm going to try deactivating the Time Machine option in the WD web interface, saving, and reactivating it. Will report back whether this has worked. Other (personal) shares on that NAS seem to work fine, so the bottom line does seem to lie with the TM share...


Won't be able to do this til this evening, so if anybody has any insights in the meantime, please share them...

Oct 28, 2013 5:38 PM in response to tilleybl

My Time Machine backup is a WD RAID drive over Fire Wire. I verified the permissions and fixed them. I verified the disk and it's good. I verified my iMac disk and it's good. I shut down the iMac, disconnected the WD backup, turned everything back on. It is now 23 hours later, and Time Machine has removed a few of the oldest backups to make room for the new OS, and is still "calculating time remaining". I'm reluctant to shut off the backup, as I'm afraid that it will only mean that I have to do this all over again later.


Prior to the WD, I bought a NAS RAID drive. Time Machine was impossible with that drive. Backups would work for a week or so, then I would get an error message that the backup was corrupt and I need to start all over. I tried a bunch of times, with help from Apple forums and the hardware manufacturer (Iomega), and nothing helped. I did try modifying permissions then. It didn't work either. So, I bought the WD RAID drives for two iMacs, which worked just fine until I installed Mavericks one one.


Time Machine should work in a few minutes. This attempt is nearly one full day, and I've had no backups for nearly a week.

Oct 29, 2013 12:42 AM in response to alaz0

As a follow up to my last post: deactivating TM on the WD MyBook Live didn't do anything to solve the problem ... but a facory reset did. Did this from the console (so without the paper-clip at the back) and it worked! Yes, the old backups are gone, but as long as the drive's responding to TM again, I'm good.


Still think it's a permissioning issue on the NAS itself as all three of my iMacs (under Mavericks) showed the same behavior. Have two of the three on TM on the MBL now (didn't want to overload it by backing up three machines at the same time).

maverick os x, time machine won't work

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