OVozeh
Level 3 (840 points)

Q: Serious Mail problems

After upgrading to Mavericks, the following has happened with my Mail app :

1. Lost a couple of important folders wtih all messages in them

2. Flagged messages all messed up (wrong counts, for example)

3. Mail headers are there but there is no content in a number of messages

4. "Sent" folder is all messed up, some messages appear, others do not

Is there an immediate fix, so I can recover my previous Mail set up or do we need to wait for Apple to fix this ?

Posted on Oct 24, 2013 12:00 AM

by gjw1980,Solvedanswer
gjw1980 gjw1980
Level 1 (10 points)
A:

OVozeh wrote:

 

After upgrading to Mavericks, the following has happened with my Mail app :

1. Lost a couple of important folders wtih all messages in them

2. Flagged messages all messed up (wrong counts, for example)

3. Mail headers are there but there is no content in a number of messages

4. "Sent" folder is all messed up, some messages appear, others do not

Is there an immediate fix, so I can recover my previous Mail set up or do we need to wait for Apple to fix this ?

I had problems 1 and 3 above (possibly others but didn't notice this). I think I've fixed it by doing the following:

 

From the 'Go' menu > Go to folder > paste in '~/Library/Mail/V2'. This takes you to your mail folder. I had two versions of one of my mailboxes in the mail folder. The incomplete one had a '2' after it's name. The original (pre-Mavericks) mailbox was there with all of the right subfolders. So I dragged the incomplete folder to trash, deleted the '2' from the original folder name, quit and reopened mail, and everything seems ok.

 

I'm a bit of a novice so I offer no guarantees this won't cause other problems. But it's working for me at the moment.

Posted on Oct 28, 2013 7:03 AM

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OVozeh

Q: Serious Mail problems

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  • by OVozeh,

    OVozeh OVozeh Oct 28, 2013 10:15 AM in response to toldor
    Level 3 (840 points)
    Oct 28, 2013 10:15 AM in response to toldor

    I've done all of the above and my problems seem to be solved. Thank you, gjw1980 and toldor. It needs to be said that one needs to examine the mailboxes very carefully before deleting the correct ones. Also, I had to do the whole process twice to arrive at the satisfactory result.  Let's just hope that it will keep !

  • by FarmerSwe,

    FarmerSwe FarmerSwe Oct 29, 2013 2:01 AM in response to OVozeh
    Level 1 (0 points)
    Oct 29, 2013 2:01 AM in response to OVozeh

    Now I also got back all my mail. Also followed tip from gjw1980 and toldor. My folders had -2 in the end. And then I did a new Spotlight index and all is in order. Thanks all.

  • by OVozeh,

    OVozeh OVozeh Oct 29, 2013 4:14 AM in response to FarmerSwe
    Level 3 (840 points)
    Oct 29, 2013 4:14 AM in response to FarmerSwe

    After all this, I've just found out that one of my subfolders is totally empty and one contains only recent messages. When I look into Library, the messages are there. How can I get them back into my subfolder ?

  • by toldor,

    toldor toldor Oct 29, 2013 4:34 AM in response to OVozeh
    Level 1 (35 points)
    Oct 29, 2013 4:34 AM in response to OVozeh

    It should be done by re-indexing the mailbox. Try the Envelope Index stuff again.

  • by lollops,

    lollops lollops Oct 29, 2013 5:14 AM in response to OVozeh
    Level 1 (4 points)
    iCloud
    Oct 29, 2013 5:14 AM in response to OVozeh

    I also lost thousands of lost emails as a consequence of a direct migration from 10.6 to 10.9.

         This is a very serious bug that Apple should address immediately with (1) an update of Mavericks (for those that haven't migrated yet) and (2) a patch (for the rest of us who did migrate and are looking forward to recover their lost emails).

         We should not rely on empirical hacks discovered by other users for something as important as recovering our lost correspondence!

  • by OVozeh,

    OVozeh OVozeh Oct 29, 2013 5:31 AM in response to toldor
    Level 3 (840 points)
    Oct 29, 2013 5:31 AM in response to toldor

    I have five of those. Would you know which one could be the critical one in this case ?

    file:///Users/ovozeh/Library/Mail/V2/MailData/Envelope%20Index

    file:///Users/ovozeh/Library/Mail/V2/MailData/Envelope%20Index-shm

    file:///Users/ovozeh/Library/Mail/V2/MailData/Envelope%20Index-T0x60800007cc40.t mp.zeDxS7-shm

    file:///Users/ovozeh/Library/Mail/V2/MailData/Envelope%20Index-T0x60800007cc40.t mp.zeDxS7-wal

    file:///Users/ovozeh/Library/Mail/V2/MailData/Envelope%20Index-wal

  • by toldor,

    toldor toldor Oct 29, 2013 5:32 AM in response to lollops
    Level 1 (35 points)
    Oct 29, 2013 5:32 AM in response to lollops

    Yes you are right, there should be a patch or update, but not everyone can wait for weeks (yes, even to write the patch or update should be tested and confirmed etc.) to wait for that. So you need workarounds to get your stuff back. And no, your stuff is not lost, it is still there. Only mail can't find it, because it don't know where to look at. That's why you tell Mail to start the index-process again.

  • by toldor,

    toldor toldor Oct 29, 2013 5:36 AM in response to OVozeh
    Level 1 (35 points)
    Oct 29, 2013 5:36 AM in response to OVozeh

    As I learned before the "*T0x60800007cc40.t mp.zeDxS7*" files are just temporary files. But just in case you can't break anything if you just move every file to a different name, e.g. Envelope Index.old" and so on. Just in case something goes wrong you rename the .old-files again and you are back to your original state.

  • by lollops,

    lollops lollops Oct 29, 2013 5:40 AM in response to toldor
    Level 1 (4 points)
    iCloud
    Oct 29, 2013 5:40 AM in response to toldor

    Don't get me wrong, all private efforts to identify a quick solution are to be praised. I posted because the situation clearly requires Apple's direct (and urgent) intervention. Cheers.

  • by toldor,

    toldor toldor Oct 29, 2013 5:45 AM in response to lollops
    Level 1 (35 points)
    Oct 29, 2013 5:45 AM in response to lollops

    I guess they know about it already. And I read before that they already test 10.9.1. out there. So it can't take ages till there might be a solution.

  • by OVozeh,

    OVozeh OVozeh Oct 29, 2013 5:54 AM in response to toldor
    Level 3 (840 points)
    Oct 29, 2013 5:54 AM in response to toldor

    Toldor, it has not worked this time. I tried with all 5 indexes.

  • by toldor,

    toldor toldor Oct 29, 2013 6:02 AM in response to OVozeh
    Level 1 (35 points)
    Oct 29, 2013 6:02 AM in response to OVozeh

    What did it said? Are the mails still in your folder? I mean go to ~/Library/Mail/V2 and into your different mailboxes. Examine the directories and look that you find some .xml-files. Those are your mails. If there aren't files like this, then your mails are gone I think.

  • by OVozeh,

    OVozeh OVozeh Oct 29, 2013 6:07 AM in response to toldor
    Level 3 (840 points)
    Oct 29, 2013 6:07 AM in response to toldor

    The mails are still there, as the .emlx files. Strangely enough, the folder that does not populate is the only one that has a .noindex ending, like this : 263774BD-7368-4207-A371-24564DC2A088.noindex

    I deleted the .noindex but afetr restaring Mail, it came back on.

  • by toldor,

    toldor toldor Oct 29, 2013 6:13 AM in response to OVozeh
    Level 1 (35 points)
    Oct 29, 2013 6:13 AM in response to OVozeh

    What is .noindex file?

    File type specification:

    The NOINDEX file extension is associated with the Spotlight search feature installed in Apple Mac OS X operating system. The noindex file is a folder with other files and .noindex suffix prevent Spotlight to index data in this folder.

     

     

    That's what I found for .noindex

  • by OVozeh,

    OVozeh OVozeh Oct 29, 2013 6:25 AM in response to toldor
    Level 3 (840 points)
    Oct 29, 2013 6:25 AM in response to toldor

    Yes . . . so what now ? :-)  Let me know if you think of solution . . . I will start digging around.

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