Anyone has the same problem as me ?
Are you sure that you created the proper strings?
Is there anyone else out there who cannot get the posted strings to work?
My solution is a proposed workaround. I think you need to wait for Apple to fix the problem in Mavericks.
I'm at work now and just tried the "vnc" address as shown in my sharing settings on my home iMac, by using Go > Connect to Server on my work iMac. No luck.
I get an error message stating that the connection failed and for me to check to see that Screensharing is turned on on my home iMac. (it is)
Same results if I use file sharing instead of screen sharing.
Did you include the correct WAN IP address of your home router as in the following Connect to Server string?
vnc://[IP address of remote router or its host name]:[local IP address of remote computer]
I believe that I have it correct. I'll double check when I get home tonight.
Thanks.
BTMM doesn't work right for me, too.
I have 2 computers at my office - iMac running Mountain Lion and MacMini running Mavericks.
I have a MBP at home running Mavericks.
I can connect form home (MBP running Mavericks) to the office iMac (running Mountain Lion), but not the MacMini (running Mavericks). Doesn't make sense.
I did reboot my MBP at home and was then able to connect to both office computers. But this only lasts a session or so. The next time I try, I can't connect to the MacMini but can connect to the iMac.
Of course, I can connect from home MBP to offce iMac and then from there I can connect to the office MacMini, but that does no good and is slow.
Doesn't make sense and is a bit frustrating.
G$R (and others) have you tried contacting iCloud Support?
OS X: Using and troubleshooting Back to My Mac with your iCloud account
The end of that support document suggests that action after exhausting all other options, none of which have resolved the issue for me. As you can imagine following the link will require that you navigate the usual circuitous route until finding the ability to compose an email or otherwise initiate a conversation with someone who may help. You may or may not need to pay a nuisance fee for single incident support, but given the nature of troubleshooting this issue it could remain unresolved for weeks.
Using all updated Apple equipment, I have not found a solution yet. Booting OS X 10.8.5 restores BTMM to reliable operation for me, so I am inclined to think it's a change related to Mavericks.
vnc://[IP address of remote router or its host name]:[local IP address of remote computer]
Thanks for that James A. Weston, but it doesn't change BTMM's behaviour here. It results in the same eventual timeout and dialog box.
Agreed. BTMM was working perfectly. As soon as the Mavericks update completed, the wheels fell off. When it worked fine before the upgrade it makes no sense to start changing any router settings.
I don't think that this thread is near long enough to get Apple to jump on this. I think that I'm going to need to be patient for quite a while.
I don't think that this thread is near long enough to get Apple to jump on this.
They never do that. Apple doesn't participate here, other than in very limited circumstances. The reason is that 99.9% of problems reported on this site are user-inflicted, and it's not worth an engineer's time to sift through the sordid ASC mess to find something worthy of attention.
Answers provided by Community Specialists are frequently incorrect. I don't intend to impugn their expertise but the depth of their knowledge is limited. They serve a welcome purpose in that their responses often draw attention to a problem that may have been overlooked by more experienced others, but I haven't yet seen any particularly insightful contributions.
BTMM is already somewhat of an esoteric feature that very few users are likely to care about. By contacting Support, there is a possibility, however slim, that it will eventually get the attention of an engineer who can fix the problem. That's the only way to get Apple's attention. If and when word leaks out from within the concrete and steel bunker in which their engineers toil, news will propagate onto this site fast as spam from Dubai.
BTMM works sometimes with Mavericks - mostly not. I have 5 Macs with Mavericks and BTMM on - in three different locations. Sometimes it works, sometimes reclicking the BTMM option in Settings makes it work...for a while - sometimes reenter stuff in Apple Airport and restarting it makes BTMM work...for a while - sometimes a restart of the Mac that want to connect makes the trick. Sometimes - as today - nothing works..nothing...
It's the same with Apple Remote Desktop - I suppose it's the same tech under the hood.
The problem is only with Macs over the Internet - locally it's no problem of course. I think it's something with Bonjour over the net - 'cause Bonjour is at the core just built for local networks.
My green lamp in iCloud/BTMM/Settings is always green and I'm sure all Macs are connected good to iCloud/BTMM=the servers in the US - but they just can not connect to each other.
BTMM is a sensationally easy to use way of using computers over the net - but Apple are not really taking this seriously - it's not robust - you can not plan your work with it - you can not stay at home and work from there with files on your work Mac for example - you just can not be sure it will work and at the end you have to take the bus to work anyway to get that file. It's a shame - this is embarising for Apple...if anyone did care...'cause it seems that few people use this fantastic option - real networking - today. - few people live and work in contemporary time - most are still in early 2000 with USB sticks. :-D
(I work with huge video files so iCloud is NOT a place to store my stuff - iCloud Documets is NOT the solution))
Worked for me too....after banging my head against my desk for hours... thanks
Folks,
If you don't mind, can you post your Mac names in Back To My Mac from your server and from the dns-sd -B _rbf | grep icloud? I am showing spaces and an ' in the name. I am wondering if a issue with Back To My Mac is related to bad names. I want to see if spaces have been convert to - for you.
John
Good thinking, but I tried that already, using simple names like "Mac" or "Macbook" makes no difference here.
Me too John, I have even changed my computer names to new ones with no spaces. That's not the case. I have now a ticket opened with Apple support and hopefully tomorrow will have time to talk to a upper level Engineer!
Fingers crossed!
Tom,
I also opened a case. They took I network packet traces yesterday. Nothing back so far.
John
Excellent. Don't be surprised if they do not reply with anything definitive.
When I experienced this problem in the past, it disappeared in a subsequent point update. That may not have been until OS X 10.8.5, but it could be different for others with different hardware configurations.
Due to its security implications, BTMM must be quite complex. It may take some time for a fix to become available.
back to my mac iCloud server not responding
