Trocafish

Q: Mavericks corrupts external hard drive

My WD MyBook studio 2TB (fw800) suddenly shows up empty on my desktop after a Mavericks upfrade on my mid 2009 mbp.

 

Disk Drill is now scanning the WD, and the files are there, about 1,4 TB of it...

 

How do I get the disc structure back?

 

I have no Mountain Lion OS-mac to test the WD in..

 

I had a bootable Mountain Lion on the WD, could that be the problem?

 

In Disk Drill MyBook has four units; EFI(200Mb), MyBook(1,8Tb), Unallocated 128Mb and Lost partition (200Mb)

iOS 7, Ipad mini + ios7

Posted on Oct 24, 2013 1:08 AM

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Q: Mavericks corrupts external hard drive

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  • by Lexiepex,

    Lexiepex Lexiepex Dec 18, 2013 5:24 AM in response to estApple
    Level 6 (10,497 points)
    Mac OS X
    Dec 18, 2013 5:24 AM in response to estApple

    estApple,

    yes very easy that way, but I am avoiding running Raids.

    Thanks for your notice,

    have fun.

    Lex

  • by e2photo,

    e2photo e2photo Dec 18, 2013 5:46 AM in response to Lexiepex
    Level 2 (170 points)
    Dec 18, 2013 5:46 AM in response to Lexiepex

    Thanks Lex,

     

    Do you know what wdhelper is or what it does?  Why would it fail and should I be concerned about it.

     

    Here is the complete etrecheck list

     

    Hardware Information:

                      iMac (27-inch, Mid 2011)

                      iMac - model: iMac12,2

                      1 3.4 GHz Intel Core i7 CPU: 4 cores

                      16 GB RAM

     

    Video Information:

                      AMD Radeon HD 6970M - VRAM: 2048 MB

     

    Audio Plug-ins:

                      AirPlay: Version: 1.7 - SDK 10.8

                      iSightAudio: Version: 7.7.1 - SDK 10.8

     

    Startup Items:

                      MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting

                      PACESupport: Path: /Library/StartupItems/PACESupport

                      Parallels: Path: /Library/StartupItems/Parallels

                      ProTec6b: Path: /Library/StartupItems/ProTec6b

                      RetroRun: Path: /Library/StartupItems/RetroRun

                      WDBMService: Path: /Library/StartupItems/WDBMService

     

    System Software:

                      OS X 10.8.5 (12F45) - Uptime: 3 days 20:1:18

     

    Disk Information:

                      Hitachi HDS723020BLA642 disk0 : (2 TB)

                                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                                        Document Drive (disk0s2) /Volumes/Document Drive: 2 TB (991.21 GB free)

     

                      APPLE SSD TS256C disk1 : (251 GB)

                                        disk1s1 (disk1s1) <not mounted>: 209.7 MB

                                        Macintosh HD (disk1s2) /: 250.14 GB (175.98 GB free)

                                        Recovery HD (disk1s3) <not mounted>: 650 MB

     

                      OPTIARC DVD RW AD-5690H

     

                      WDC WD30EZRX-00MMMB0 disk14 : (3 TB)

                                        disk14s1 (disk14s1) <not mounted>: 209.7 MB

                                        disk14s2 (disk14s2) <not mounted>: 3 TB

                                        Boot OS X (disk14s3) <not mounted>: 134.2 MB

     

                      WDC WD30EZRX-00MMMB0 disk3 : (3 TB)

                                        disk3s1 (disk3s1) <not mounted>: 209.7 MB

                                        disk3s2 (disk3s2) <not mounted>: 3 TB

                                        Boot OS X (disk3s3) <not mounted>: 134.2 MB

     

                      HGST HDS5C4040ALE630 disk2 : (4 TB)

                                        disk2s1 (disk2s1) <not mounted>: 209.7 MB

                                        disk2s2 (disk2s2) <not mounted>: 4 TB

                                        Boot OS X (disk2s3) <not mounted>: 134.2 MB

     

                      WDC WD30EZRX-00MMMB0 disk15 : (3 TB)

                                        disk15s1 (disk15s1) <not mounted>: 209.7 MB

                                        disk15s2 (disk15s2) <not mounted>: 3 TB

                                        Boot OS X (disk15s3) <not mounted>: 134.2 MB

     

                      WDC WD30EZRX-00MMMB0 disk6 : (3 TB)

                                        disk6s1 (disk6s1) <not mounted>: 209.7 MB

                                        disk6s2 (disk6s2) <not mounted>: 3 TB

                                        Boot OS X (disk6s3) <not mounted>: 134.2 MB

     

                      HGST HDS5C4040ALE630 disk4 : (4 TB)

                                        disk4s1 (disk4s1) <not mounted>: 209.7 MB

                                        disk4s2 (disk4s2) <not mounted>: 4 TB

                                        Boot OS X (disk4s3) <not mounted>: 134.2 MB

     

    USB Information:

                      Apple Inc. FaceTime HD Camera (Built-in)

     

                      Western Digital My Book 4 TB

                                        disk8s1 (disk8s1) <not mounted>: 209.7 MB

                                        Mobile 22 Bkup (disk8s2) <not mounted>: 2 TB

                                        Home Media Bkup (disk8s3) <not mounted>: 2 TB

     

                      Western Digital My Passport 071D 2 TB

                                        disk21s1 (disk21s1) <not mounted>: 32 KB

                                        Nan's Family Pictures (disk21s3) <not mounted>: 2 TB

     

                      Western Digital My Book 2 TB

                                        disk10s1 (disk10s1) <not mounted>: 209.7 MB

                                        Mobile 27 Bkup (disk10s2) <not mounted>: 2 TB

     

                      Western Digital My Book 2 TB

                                        disk9s1 (disk9s1) <not mounted>: 209.7 MB

                                        Mobile 26-July 4 2013 Bkup (disk9s2) <not mounted>: 2 TB

     

     

                      LaCie LaCie d2 DVDRW FW/USB

     

                      Tablet PTZ-930

     

                      Apple Inc. BRCM2046 Hub

                                        Apple Inc. Bluetooth USB Host Controller

     

                      Apple Internal Memory Card Reader

     

                      Apple Computer, Inc. IR Receiver

     

                      VIA Labs, Inc.  USB 3.0 HUB

     

                                        Western Digital My Passport 0748 2 TB

                                                          disk12s1 (disk12s1) <not mounted>: 209.7 MB

                                                          Mobile 27 (disk12s2) /Volumes/Mobile 27: 2 TB (584.5 GB free)

     

                                        Genesys USB Reader

     

                                        Western Digital My Passport 0748 2 TB

                                                          disk11s1 (disk11s1) <not mounted>: 32 KB

                                                          Mobile 26-July 4 2013 (disk11s3) <not mounted>: 2 TB

     

                      C-Media Electronics Inc. USB PnP Sound Device

     

     

    FireWire Information:

                      WD My Book 800mbit - 800mbit max

                                        disk17s1 (disk17s1) <not mounted>: 209.7 MB

                                        Movie Desk 1 Bkup (disk17s2) <not mounted>: 6 TB

                      WD My Book 800mbit - 800mbit max

                                        disk19s1 (disk19s1) <not mounted>: 209.7 MB

                                        Mobile 24 Bkup (disk19s2) <not mounted>: 2 TB

                      WD My Book 800mbit - 800mbit max

                                        disk18s1 (disk18s1) <not mounted>: 209.7 MB

                                        Document Drive Bkup (disk18s2) <not mounted>: 2 TB

                                        27" iMac SSD Drive (disk18s3) <not mounted>: 299.35 GB

                                        Recovery HD (disk18s4) <not mounted>: 784.2 MB

                                        Libraries (disk18s5) <not mounted>: 1.7 TB

                      WD My Book 800mbit - 800mbit max

                                        disk20s1 (disk20s1) <not mounted>: 209.7 MB

                                        2011-13 Library Bkup (disk20s2) <not mounted>: 6 TB

     

    Thunderbolt Information:

                      Apple Inc. thunderbolt_bus

                                        Belkin International, Inc. Express Dock

                                        Western Digital My Book Thunderbolt Duo

                                                          Western Digital My Book Thunderbolt Duo

                                                                            Western Digital My Book Thunderbolt Duo

     

    Kernel Extensions:

                      com.attotech.driver.ATTOiSCSI        (3.4.1b1 - SDK 10.6)

                      com.intego.kext.VirusBarrierKPI      (10.6.15)

                      com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.15)

                      com.intego.iokit.BehavioralKext       (1)

                      com.intego.iokit.VBX6NKE                  (1)

                      com.intego.iokit.VirusBarrierX6Service           (10.6.15)

     

    Problem System Launch Daemons:

                      [failed]    com.apple.wdhelper.plist

     

    Problem System Launch Agents:

                      [failed]    com.apple.AirPlayUIAgent.plist

                      [failed]    com.apple.coreservices.appleid.authentication.plist

                      [failed]    com.apple.ubd.plist

     

    Launch Daemons:

                      [failed]    com.adobe.fpsaud.plist

                      [loaded]  com.adobe.SwitchBoard.plist

                      [loaded]  com.attotech.iscsid.plist

                      [loaded]  com.bombich.ccc.plist

                      [loaded]  com.bombich.ccc.scheduledtask.B3698940-5F5E-4C56-9FB9-DA2606882ED7.plist

                      [loaded]  com.bombich.ccc.scheduledtask.D49DE348-B013-4184-8AF6-3DE1C4D8C273.plist

                      [loaded]  com.datarobotics.ddservice64d.plist

                      [loaded]  com.intego.commonservices.daemon.plist

                      [loaded]  com.intego.commonservices.icalserver.plist

                      [loaded]  com.intego.commonservices.metrics.kschecker.plist

                      [loaded]  com.intego.netupdate.daemon.plist

                      [loaded]  com.intego.task.manager.daemon.plist

                      [loaded]  com.intego.VirusBarrierX6.daemon.plist

                      [loaded]  com.intego.VirusBarrierX6.scanner.daemon.plist

                      [loaded]  com.microsoft.office.licensing.helper.plist

                      [loaded]  com.oracle.java.Helper-Tool.plist

                      [loaded]  com.westerndigital.WD-Software-Uninstaller.plist

                      [failed]    PACESupport.plist

     

    Launch Agents:

                      [not loaded]            com.adobe.AAM.Updater-1.0.plist

                      [loaded]  com.adobe.CS5ServiceManager.plist

                      [loaded]  com.intego.commonservices.statusitem.plist

                      [loaded]  com.intego.netupdate.agent.plist

                      [loaded]  com.intego.task.manager.notifier.plist

                      [loaded]  com.intego.VirusBarrierX6.alert.plist

                      [not loaded]            com.intego.VirusBarrierX6.statusitem.plist

                      [loaded]  com.oracle.java.Java-Updater.plist

                      [loaded]  com.wacom.wacomtablet.plist

     

    User Launch Agents:

                      [loaded]  com.adobe.AAM.Updater-1.0.plist

                      [loaded]  com.adobe.ARM.[...].plist

                      [loaded]  com.bombich.ccc-user-agent.plist

                      [failed]    com.google.keystone.agent.plist

     

    User Login Items:

                      System Events

                      AdobeResourceSynchronizer

                      TransmitMenu

                      iTunesHelper

                      SmileboxTray

                      Dropbox

     

    3rd Party Preference Panes:

                      Déjà Vu

                      Flash Player

                      Flip4Mac WMV

                      hueyPRO

                      Java

                      NetUpdate

                      Paragon NTFS for Mac ® OS X

                      WacomTablet

     

    Internet Plug-ins::

                      NPDjVu: Version: (null)

                      WacomNetscape: Version: 1.1.0-5

                      Google Earth Web Plug-in: Version: 6.0

                      PrintDialogExt: Version: 6.1

                      AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7

                      Flip4Mac WMV Plugin: Version: 2.3.6.5

                      OfficeLiveBrowserPlugin: Version: 12.3.6

                      Silverlight: Version: 5.1.10411.0 - SDK 10.6

                      FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6

                      WacomSafari: Version: 1.1.0-5

                      Flash Player: Version: 11.9.900.152 - SDK 10.6 Outdated! Update

                      QuickTime Plugin: Version: 7.7.1

                      iPhotoPhotocast: Version: 7.0 - SDK 10.7

                      SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6

                      AdobePDFViewer: Version: 8.3.1

                      JavaAppletPlugin: Version: Java 7 Update 45

     

    User Internet Plug-ins::

                      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105

                      WebEx: Version: 1.0

     

    Bad Fonts:

                      None

     

    Old applications:

                      CardRescue:          Version: 5.22 - SDK 10.4

                                        /Applications/CardRescue.app

                      Microsoft AutoUpdate:         Version: 2.3.6 - SDK 10.4

                                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

                      Microsoft Error Reporting:  Version: 2.2.9 - SDK 10.4

                                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

                      Microsoft Ship Asserts:       Version: 1.1.4 - SDK 10.4

                                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

                      NetUpdate:             Version: 10.5.14 - SDK 10.4

                                        /Applications/NetUpdate.app

                      SuperDuper!:         Version: 2.7.1 - SDK 10.4

                                        /Applications/SuperDuper!.app

     

    Time Machine:

                      Time Machine not configured!

     

    Top Processes by CPU:

    2%     EtreCheck

    1%     WindowServer

    1%     Finder

    1%     VirusBarrier X6

    0%     Microsoft Word

     

    Top Processes by Memory:

                      410 MB   Mail

                      360 MB   WebProcess

                      344 MB   Finder

                      279 MB   mds

                      164 MB   coreservicesd

     

    Virtual Memory Statistics:

                      9.48 GB  Free RAM

                      2.72 GB  Active RAM

                      2.21 GB  Inactive RAM

                      1.59 GB  Wired RAM

                      4.49 GB  Page-ins

                      3.11 GB  Page-outs

  • by Drew Reece,

    Drew Reece Drew Reece Dec 18, 2013 6:22 AM in response to e2photo
    Level 5 (7,659 points)
    Notebooks
    Dec 18, 2013 6:22 AM in response to e2photo

                      [failed]    com.apple.wdhelper.plist

    That is an APPLE job for wireless diagnostics.

  • by Drew Reece,

    Drew Reece Drew Reece Dec 18, 2013 6:43 AM in response to e2photo
    Level 5 (7,659 points)
    Notebooks
    Dec 18, 2013 6:43 AM in response to e2photo

    If you are going to remove those startup items you should go and find out how the developer suggests removing them, otherwise you leave untold quantities of junk behind that will probably bite you in years to come. Certain apps will try to recreate the startup items when you run them. Apple told developers to stop making these during 10.4's release.

     

    PACE for example is used for anti-piracy, it you rip that out certain software will complain & not work at all.

     

    Your Mac is in no fit state to upgrade to 10.9, you have 4 failed Apple launchd jobs…

    Do you need 5 Intego kernel extensions, 11 Intego backgound jobs?!

     

    I'm unclear if you only want to remove WD software, or are hoping to upgrade to 10.9?

     

    Here is where I tried to list the locations where WD installs software…

    https://discussions.apple.com/message/24086835#24086835

     

    The WD 'unistallers' also install extra software.

  • by Tom in London,

    Tom in London Tom in London Dec 18, 2013 7:01 AM in response to petermac87
    Level 4 (1,626 points)
    Mac OS X
    Dec 18, 2013 7:01 AM in response to petermac87

    petermac87 wrote:

     

    Tom, you still have time to edit such a ridiculous reply.

    I stand by, and reiterate, every word. Your error was not to have known that drives made by others, and not only drives made by WD, are experiencing the same problem. But now you do know, because I have told you.

  • by e2photo,

    e2photo e2photo Dec 18, 2013 7:07 AM in response to Drew Reece
    Level 2 (170 points)
    Dec 18, 2013 7:07 AM in response to Drew Reece

    Drew,

    Thanks for the note.  At some point I would like to upgrade to Maverick so I am preparing for that event.  One step is removal of the WD software.

     

    With regard to the Intego.  I really can answer whether I need them all.  I am a pretty vanilla user of VirusBarrier X6 and I am guessing the writers of that software feel they need to be there.  I know Mac's are at lower risk, but I adhere to the principle of an ounce of prevention is worth a ton of cure'

     

    But what can I do about the 4 failed Apple Lauchd jobs.  How do I fix them and what does each one do?

     

    I will look at your list a bit later and go through it manually. 

     

    Can I safely remove the one in Startup Items: WDBMService: Path: /Library/StartupItems/WDBMService.  Also if they are all in red, does that mean they are not active?

  • by Lexiepex,

    Lexiepex Lexiepex Dec 18, 2013 7:41 AM in response to e2photo
    Level 6 (10,497 points)
    Mac OS X
    Dec 18, 2013 7:41 AM in response to e2photo

    1. As I said, delete all entries in the StartupItems: these should not be there, my earlier post.

    2. In mac OSX NO software delivered by all supliers (even Lacie) with disks should be installed: issues, in WD case even data loss.

    3. About your above etrecheck list:

    All Intego must be uninstalled, absolutely, no excuses. It looks even worse than Norton security...

    WD is uninstalled I guess, except for the uninstaller itself: really quit that from the menu.

    Datarobotics often contains program faults or installs wrong, I heard: do you need it? whatfor?

    Do you still use the Wacom Tablet?

    I do not know about Transmit Menu, it may be suspect, If you can live without it, uninstall it.

         Same for SmileBox.

         Same for DéjàVu

         And Netupdate.

    Huey should be uninstalled, absolutely.

    Java is a difficult choice: if you need it, leave it and control the webpages in Safari Preferences, otherwise uninstall it.

    Checking the internet plugins with the above in mind; plus I would remove the Citrix plugin and the AdobePDFViewer plugins also.

    Lex

  • by Drew Reece,

    Drew Reece Drew Reece Dec 18, 2013 7:49 AM in response to e2photo
    Level 5 (7,659 points)
    Notebooks
    Dec 18, 2013 7:49 AM in response to e2photo

    The issue I have with Intego's software is that it loads into the kernel (the core of the OS) and also adds lots of extra system level jobs too. Any one of those can conflict across the system. If it is purely needed for Antivirus/ malware protection consider ClamXAV. It has fewer system level jobs & doesn't try to do a trying else.

    Either way update to the latest release if you want it on 10.9.

     

    I can't see any color so I don't know which red items you are referring to, the launchd jobs all have their 'state' next to them. Red usually means 'look at this item'.

     

    To fix the Apple jobs normally I'd suggest removing all the 3rd party system level software (on 10.9), to see if the OS can work without it, some jobs seem to come back to life when the system is stable.

     

    If you don't want to remove the software all you can do is try safe mode & test user accounts to see if the issues are 'system wide' or confined to your user accounts. Then it's a question of finding logs & doing lots of searching for to see if you can resolve each one.

     

    Personally, I'd consider doing a clean install of 10.9 to avoid bringing over all this extra software, you will need to install what you use and move your user data across.

     

    I haven't see the WDBMService software, so I assume it loads something else. You can delete it, however that doesn't remove everything else.

     

     

    LexSchellings is advising you to 'hack & slash' (delete the bits you know exist, leaving who knows what behind), personally I think it's better to remove the software correctly. You will need to find the developers instructions or search for removal instructions (on this forum is usually reliable).

  • by Lexiepex,

    Lexiepex Lexiepex Dec 18, 2013 7:56 AM in response to e2photo
    Level 6 (10,497 points)
    Mac OS X
    Dec 18, 2013 7:56 AM in response to e2photo

    Just read your post o Drew:

    "With regard to the Intego.  I really can answer whether I need them all.  I am a pretty vanilla user of VirusBarrier X6 and I am guessing the writers of that software feel they need to be there.  I know Mac's are at lower risk, but I adhere to the principle of an ounce of prevention is worth a ton of cure"

     

    A very false argument:

    1. With antivirus you are always at least a day late.

    2. These supervisors and scanners create a lot of trouble in OSX; if you want do a manual scan only, you are helping (perhaps) Windows users that receive files from you, but only use ClamXav or Sophos, and then use them manually only.

     

    Lex

  • by Lexiepex,

    Lexiepex Lexiepex Dec 18, 2013 8:00 AM in response to Drew Reece
    Level 6 (10,497 points)
    Mac OS X
    Dec 18, 2013 8:00 AM in response to Drew Reece

    Drew, I always suggest to remove software by uninstalling, also here. Not hack&slash, read the threads here completely.

    The rest is cleaning up the remnants or when no uninstaller is available.

  • by Drew Reece,

    Drew Reece Drew Reece Dec 18, 2013 8:12 AM in response to Lexiepex
    Level 5 (7,659 points)
    Notebooks
    Dec 18, 2013 8:12 AM in response to Lexiepex

    LexSchellings wrote:

     

    1. As I said, delete all entries in the StartupItems: these should not be there, my earlier post.

    LexSchellings wrote:

     

    You see in StartupItems a lot of entries: delete them all, even Parallels should not bethere.

    Go to your HD /System/Library/StartupItems/  delete them all.

    If you miss one in there, look in   your HD /Library/StartupItems/

     

    I took your earlier posts to mean what they say, the previous 2 posts above is hack & slash IMO.

     

    LexSchellings wrote:

     

    Drew, I always suggest to remove software by uninstalling, also here. Not hack&slash, read the threads here completely.

    The rest is cleaning up the remnants or when no uninstaller is available.

    This is better advice, however it is unclear if these are remnants or entire applications. PACE appears to be installed, and may be required by Apps that are used (despite it's failed state).

     

    Apologies if I have missed your other posts Lex (I have been following along) but I don't have time to review the history since we are saying the same basic thing :^)

  • by Drew Reece,

    Drew Reece Drew Reece Dec 18, 2013 8:23 AM in response to Drew Reece
    Level 5 (7,659 points)
    Notebooks
    Dec 18, 2013 8:23 AM in response to Drew Reece

    P.S. Lex,

    If the StartupItems are not loaded by 10.8 you are right, I just haven't been able to see that is the case in the Apple docs, they just say they were deprecated since 10.4, but not actually unused/ not loaded?

  • by Tom in London,

    Tom in London Tom in London Dec 18, 2013 8:36 AM in response to Drew Reece
    Level 4 (1,626 points)
    Mac OS X
    Dec 18, 2013 8:36 AM in response to Drew Reece

    May I return to the topic? The problem is occurring with Seagate drives too (not only WD). Here's yet another occurrence.

     

    Any other makes (I know there aren't many though) ?

  • by Lexiepex,

    Lexiepex Lexiepex Dec 18, 2013 8:32 AM in response to Drew Reece
    Level 6 (10,497 points)
    Mac OS X
    Dec 18, 2013 8:32 AM in response to Drew Reece

    You drove in probably without reading the whole thread, OK I forgive you, the thread is far too long already and detoriates more every day.

    BTW in Etrecheck is loaded or failed, understand?, even when nothing is wrong and an agent or daemon is "failed" it means it is not loaded because not asked already by an app, or failed to load when asked.

  • by Lexiepex,

    Lexiepex Lexiepex Dec 18, 2013 8:37 AM in response to Tom in London
    Level 6 (10,497 points)
    Mac OS X
    Dec 18, 2013 8:37 AM in response to Tom in London

    Hi Tom,

    you are absolutely right, it is not only WD.

    There are two things to look at:

    - In a Mac OSX there should never be installed additional software supplied with the disk, of any supplier, in any OSX.

    - There are some 4TB disks that cause trouble on their own, Seagate and WD (anyway it is safer to have 2x2TB disks, than 1x4TB disk).

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