Q: Mavericks corrupts external hard drive

estApple,

yes very easy that way, but I am avoiding running Raids.

Thanks for your notice,

have fun.

Lex

Thanks Lex,

Do you know what wdhelper is or what it does?  Why would it fail and should I be concerned about it.

Here is the complete etrecheck list

Hardware Information:

                  iMac (27-inch, Mid 2011)

                  iMac - model: iMac12,2

                  1 3.4 GHz Intel Core i7 CPU: 4 cores

                  16 GB RAM

Video Information:

                  AMD Radeon HD 6970M - VRAM: 2048 MB

Audio Plug-ins:

                  AirPlay: Version: 1.7 - SDK 10.8

                  iSightAudio: Version: 7.7.1 - SDK 10.8

Startup Items:

                  MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting

                  PACESupport: Path: /Library/StartupItems/PACESupport

                  Parallels: Path: /Library/StartupItems/Parallels

                  ProTec6b: Path: /Library/StartupItems/ProTec6b

                  RetroRun: Path: /Library/StartupItems/RetroRun

                  WDBMService: Path: /Library/StartupItems/WDBMService

System Software:

                  OS X 10.8.5 (12F45) - Uptime: 3 days 20:1:18

Disk Information:

                  Hitachi HDS723020BLA642 disk0 : (2 TB)

                                    disk0s1 (disk0s1) <not mounted>: 209.7 MB

                                    Document Drive (disk0s2) /Volumes/Document Drive: 2 TB (991.21 GB free)

                  APPLE SSD TS256C disk1 : (251 GB)

                                    disk1s1 (disk1s1) <not mounted>: 209.7 MB

                                    Macintosh HD (disk1s2) /: 250.14 GB (175.98 GB free)

                                    Recovery HD (disk1s3) <not mounted>: 650 MB

                  OPTIARC DVD RW AD-5690H

                  WDC WD30EZRX-00MMMB0 disk14 : (3 TB)

                                    disk14s1 (disk14s1) <not mounted>: 209.7 MB

                                    disk14s2 (disk14s2) <not mounted>: 3 TB

                                    Boot OS X (disk14s3) <not mounted>: 134.2 MB

                  WDC WD30EZRX-00MMMB0 disk3 : (3 TB)

                                    disk3s1 (disk3s1) <not mounted>: 209.7 MB

                                    disk3s2 (disk3s2) <not mounted>: 3 TB

                                    Boot OS X (disk3s3) <not mounted>: 134.2 MB

                  HGST HDS5C4040ALE630 disk2 : (4 TB)

                                    disk2s1 (disk2s1) <not mounted>: 209.7 MB

                                    disk2s2 (disk2s2) <not mounted>: 4 TB

                                    Boot OS X (disk2s3) <not mounted>: 134.2 MB

                  WDC WD30EZRX-00MMMB0 disk15 : (3 TB)

                                    disk15s1 (disk15s1) <not mounted>: 209.7 MB

                                    disk15s2 (disk15s2) <not mounted>: 3 TB

                                    Boot OS X (disk15s3) <not mounted>: 134.2 MB

                  WDC WD30EZRX-00MMMB0 disk6 : (3 TB)

                                    disk6s1 (disk6s1) <not mounted>: 209.7 MB

                                    disk6s2 (disk6s2) <not mounted>: 3 TB

                                    Boot OS X (disk6s3) <not mounted>: 134.2 MB

                  HGST HDS5C4040ALE630 disk4 : (4 TB)

                                    disk4s1 (disk4s1) <not mounted>: 209.7 MB

                                    disk4s2 (disk4s2) <not mounted>: 4 TB

                                    Boot OS X (disk4s3) <not mounted>: 134.2 MB

USB Information:

                  Apple Inc. FaceTime HD Camera (Built-in)

                  Western Digital My Book 4 TB

                                    disk8s1 (disk8s1) <not mounted>: 209.7 MB

                                    Mobile 22 Bkup (disk8s2) <not mounted>: 2 TB

                                    Home Media Bkup (disk8s3) <not mounted>: 2 TB

                  Western Digital My Passport 071D 2 TB

                                    disk21s1 (disk21s1) <not mounted>: 32 KB

                                    Nan's Family Pictures (disk21s3) <not mounted>: 2 TB

                  Western Digital My Book 2 TB

                                    disk10s1 (disk10s1) <not mounted>: 209.7 MB

                                    Mobile 27 Bkup (disk10s2) <not mounted>: 2 TB

                  Western Digital My Book 2 TB

                                    disk9s1 (disk9s1) <not mounted>: 209.7 MB

                                    Mobile 26-July 4 2013 Bkup (disk9s2) <not mounted>: 2 TB

                  LaCie LaCie d2 DVDRW FW/USB

                  Tablet PTZ-930

                  Apple Inc. BRCM2046 Hub

                                    Apple Inc. Bluetooth USB Host Controller

                  Apple Internal Memory Card Reader

                  Apple Computer, Inc. IR Receiver

                  VIA Labs, Inc.  USB 3.0 HUB

                                    Western Digital My Passport 0748 2 TB

                                                      disk12s1 (disk12s1) <not mounted>: 209.7 MB

                                                      Mobile 27 (disk12s2) /Volumes/Mobile 27: 2 TB (584.5 GB free)

                                    Genesys USB Reader

                                    Western Digital My Passport 0748 2 TB

                                                      disk11s1 (disk11s1) <not mounted>: 32 KB

                                                      Mobile 26-July 4 2013 (disk11s3) <not mounted>: 2 TB

                  C-Media Electronics Inc. USB PnP Sound Device

FireWire Information:

                  WD My Book 800mbit - 800mbit max

                                    disk17s1 (disk17s1) <not mounted>: 209.7 MB

                                    Movie Desk 1 Bkup (disk17s2) <not mounted>: 6 TB

                  WD My Book 800mbit - 800mbit max

                                    disk19s1 (disk19s1) <not mounted>: 209.7 MB

                                    Mobile 24 Bkup (disk19s2) <not mounted>: 2 TB

                  WD My Book 800mbit - 800mbit max

                                    disk18s1 (disk18s1) <not mounted>: 209.7 MB

                                    Document Drive Bkup (disk18s2) <not mounted>: 2 TB

                                    27" iMac SSD Drive (disk18s3) <not mounted>: 299.35 GB

                                    Recovery HD (disk18s4) <not mounted>: 784.2 MB

                                    Libraries (disk18s5) <not mounted>: 1.7 TB

                  WD My Book 800mbit - 800mbit max

                                    disk20s1 (disk20s1) <not mounted>: 209.7 MB

                                    2011-13 Library Bkup (disk20s2) <not mounted>: 6 TB

Thunderbolt Information:

                  Apple Inc. thunderbolt_bus

                                    Belkin International, Inc. Express Dock

                                    Western Digital My Book Thunderbolt Duo

                                                      Western Digital My Book Thunderbolt Duo

                                                                        Western Digital My Book Thunderbolt Duo

Kernel Extensions:

                  com.attotech.driver.ATTOiSCSI        (3.4.1b1 - SDK 10.6)

                  com.intego.kext.VirusBarrierKPI      (10.6.15)

                  com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.15)

                  com.intego.iokit.BehavioralKext       (1)

                  com.intego.iokit.VBX6NKE                  (1)

                  com.intego.iokit.VirusBarrierX6Service           (10.6.15)

Problem System Launch Daemons:

                  [failed]    com.apple.wdhelper.plist

Problem System Launch Agents:

                  [failed]    com.apple.AirPlayUIAgent.plist

                  [failed]    com.apple.coreservices.appleid.authentication.plist

                  [failed]    com.apple.ubd.plist

Launch Daemons:

                  [failed]    com.adobe.fpsaud.plist

                  [loaded]  com.adobe.SwitchBoard.plist

                  [loaded]  com.attotech.iscsid.plist

                  [loaded]  com.bombich.ccc.plist

                  [loaded]  com.bombich.ccc.scheduledtask.B3698940-5F5E-4C56-9FB9-DA2606882ED7.plist

                  [loaded]  com.bombich.ccc.scheduledtask.D49DE348-B013-4184-8AF6-3DE1C4D8C273.plist

                  [loaded]  com.datarobotics.ddservice64d.plist

                  [loaded]  com.intego.commonservices.daemon.plist

                  [loaded]  com.intego.commonservices.icalserver.plist

                  [loaded]  com.intego.commonservices.metrics.kschecker.plist

                  [loaded]  com.intego.netupdate.daemon.plist

                  [loaded]  com.intego.task.manager.daemon.plist

                  [loaded]  com.intego.VirusBarrierX6.daemon.plist

                  [loaded]  com.intego.VirusBarrierX6.scanner.daemon.plist

                  [loaded]  com.microsoft.office.licensing.helper.plist

                  [loaded]  com.oracle.java.Helper-Tool.plist

                  [loaded]  com.westerndigital.WD-Software-Uninstaller.plist

                  [failed]    PACESupport.plist

Launch Agents:

                  [not loaded]            com.adobe.AAM.Updater-1.0.plist

                  [loaded]  com.adobe.CS5ServiceManager.plist

                  [loaded]  com.intego.commonservices.statusitem.plist

                  [loaded]  com.intego.netupdate.agent.plist

                  [loaded]  com.intego.task.manager.notifier.plist

                  [loaded]  com.intego.VirusBarrierX6.alert.plist

                  [not loaded]            com.intego.VirusBarrierX6.statusitem.plist

                  [loaded]  com.oracle.java.Java-Updater.plist

                  [loaded]  com.wacom.wacomtablet.plist

User Launch Agents:

                  [loaded]  com.adobe.AAM.Updater-1.0.plist

                  [loaded]  com.adobe.ARM.[...].plist

                  [loaded]  com.bombich.ccc-user-agent.plist

                  [failed]    com.google.keystone.agent.plist

User Login Items:

                  System Events

                  AdobeResourceSynchronizer

                  TransmitMenu

                  iTunesHelper

                  SmileboxTray

                  Dropbox

3rd Party Preference Panes:

                  Déjà Vu

                  Flash Player

                  Flip4Mac WMV

                  hueyPRO

                  Java

                  NetUpdate

                  Paragon NTFS for Mac ® OS X

                  WacomTablet

Internet Plug-ins::

                  NPDjVu: Version: (null)

                  WacomNetscape: Version: 1.1.0-5

                  Google Earth Web Plug-in: Version: 6.0

                  PrintDialogExt: Version: 6.1

                  AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7

                  Flip4Mac WMV Plugin: Version: 2.3.6.5

                  OfficeLiveBrowserPlugin: Version: 12.3.6

                  Silverlight: Version: 5.1.10411.0 - SDK 10.6

                  FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6

                  WacomSafari: Version: 1.1.0-5

                  Flash Player: Version: 11.9.900.152 - SDK 10.6 Outdated! Update

                  QuickTime Plugin: Version: 7.7.1

                  iPhotoPhotocast: Version: 7.0 - SDK 10.7

                  SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6

                  AdobePDFViewer: Version: 8.3.1

                  JavaAppletPlugin: Version: Java 7 Update 45

User Internet Plug-ins::

                  CitrixOnlineWebDeploymentPlugin: Version: 1.0.105

                  WebEx: Version: 1.0

Bad Fonts:

                  None

Old applications:

                  CardRescue:          Version: 5.22 - SDK 10.4

                                    /Applications/CardRescue.app

                  Microsoft AutoUpdate:         Version: 2.3.6 - SDK 10.4

                                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

                  Microsoft Error Reporting:  Version: 2.2.9 - SDK 10.4

                                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

                  Microsoft Ship Asserts:       Version: 1.1.4 - SDK 10.4

                                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

                  NetUpdate:             Version: 10.5.14 - SDK 10.4

                                    /Applications/NetUpdate.app

                  SuperDuper!:         Version: 2.7.1 - SDK 10.4

                                    /Applications/SuperDuper!.app

Time Machine:

                  Time Machine not configured!

Top Processes by CPU:

2%     EtreCheck

1%     WindowServer

1%     Finder

1%     VirusBarrier X6

0%     Microsoft Word

Top Processes by Memory:

                  410 MB   Mail

                  360 MB   WebProcess

                  344 MB   Finder

                  279 MB   mds

                  164 MB   coreservicesd

Virtual Memory Statistics:

                  9.48 GB  Free RAM

                  2.72 GB  Active RAM

                  2.21 GB  Inactive RAM

                  1.59 GB  Wired RAM

                  4.49 GB  Page-ins

                  3.11 GB  Page-outs

                  [failed]    com.apple.wdhelper.plist

That is an APPLE job for wireless diagnostics.

If you are going to remove those startup items you should go and find out how the developer suggests removing them, otherwise you leave untold quantities of junk behind that will probably bite you in years to come. Certain apps will try to recreate the startup items when you run them. Apple told developers to stop making these during 10.4's release.

PACE for example is used for anti-piracy, it you rip that out certain software will complain & not work at all.

Your Mac is in no fit state to upgrade to 10.9, you have 4 failed Apple launchd jobs…

Do you need 5 Intego kernel extensions, 11 Intego backgound jobs?!

I'm unclear if you only want to remove WD software, or are hoping to upgrade to 10.9?

Here is where I tried to list the locations where WD installs software…

https://discussions.apple.com/message/24086835#24086835

The WD 'unistallers' also install extra software.

petermac87 wrote:

 

Tom, you still have time to edit such a ridiculous reply.

I stand by, and reiterate, every word. Your error was not to have known that drives made by others, and not only drives made by WD, are experiencing the same problem. But now you do know, because I have told you.

Drew,

Thanks for the note.  At some point I would like to upgrade to Maverick so I am preparing for that event.  One step is removal of the WD software.

With regard to the Intego.  I really can answer whether I need them all.  I am a pretty vanilla user of VirusBarrier X6 and I am guessing the writers of that software feel they need to be there.  I know Mac's are at lower risk, but I adhere to the principle of an ounce of prevention is worth a ton of cure'

But what can I do about the 4 failed Apple Lauchd jobs.  How do I fix them and what does each one do?

I will look at your list a bit later and go through it manually. 

Can I safely remove the one in Startup Items: WDBMService: Path: /Library/StartupItems/WDBMService.  Also if they are all in red, does that mean they are not active?

1. As I said, delete all entries in the StartupItems: these should not be there, my earlier post.

2. In mac OSX NO software delivered by all supliers (even Lacie) with disks should be installed: issues, in WD case even data loss.

3. About your above etrecheck list:

All Intego must be uninstalled, absolutely, no excuses. It looks even worse than Norton security...

WD is uninstalled I guess, except for the uninstaller itself: really quit that from the menu.

Datarobotics often contains program faults or installs wrong, I heard: do you need it? whatfor?

Do you still use the Wacom Tablet?

I do not know about Transmit Menu, it may be suspect, If you can live without it, uninstall it.

     Same for SmileBox.

     Same for DéjàVu

     And Netupdate.

Huey should be uninstalled, absolutely.

Java is a difficult choice: if you need it, leave it and control the webpages in Safari Preferences, otherwise uninstall it.

Checking the internet plugins with the above in mind; plus I would remove the Citrix plugin and the AdobePDFViewer plugins also.

Lex

The issue I have with Intego's software is that it loads into the kernel (the core of the OS) and also adds lots of extra system level jobs too. Any one of those can conflict across the system. If it is purely needed for Antivirus/ malware protection consider ClamXAV. It has fewer system level jobs & doesn't try to do a trying else.

Either way update to the latest release if you want it on 10.9.

I can't see any color so I don't know which red items you are referring to, the launchd jobs all have their 'state' next to them. Red usually means 'look at this item'.

To fix the Apple jobs normally I'd suggest removing all the 3rd party system level software (on 10.9), to see if the OS can work without it, some jobs seem to come back to life when the system is stable.

If you don't want to remove the software all you can do is try safe mode & test user accounts to see if the issues are 'system wide' or confined to your user accounts. Then it's a question of finding logs & doing lots of searching for to see if you can resolve each one.

Personally, I'd consider doing a clean install of 10.9 to avoid bringing over all this extra software, you will need to install what you use and move your user data across.

I haven't see the WDBMService software, so I assume it loads something else. You can delete it, however that doesn't remove everything else.

LexSchellings is advising you to 'hack & slash' (delete the bits you know exist, leaving who knows what behind), personally I think it's better to remove the software correctly. You will need to find the developers instructions or search for removal instructions (on this forum is usually reliable).

Just read your post o Drew:

"With regard to the Intego.  I really can answer whether I need them all.  I am a pretty vanilla user of VirusBarrier X6 and I am guessing the writers of that software feel they need to be there.  I know Mac's are at lower risk, but I adhere to the principle of an ounce of prevention is worth a ton of cure"

A very false argument:

1. With antivirus you are always at least a day late.

2. These supervisors and scanners create a lot of trouble in OSX; if you want do a manual scan only, you are helping (perhaps) Windows users that receive files from you, but only use ClamXav or Sophos, and then use them manually only.

Lex

Drew, I always suggest to remove software by uninstalling, also here. Not hack&slash, read the threads here completely.

The rest is cleaning up the remnants or when no uninstaller is available.

LexSchellings wrote:

 

1. As I said, delete all entries in the StartupItems: these should not be there, my earlier post.

LexSchellings wrote:

 

You see in StartupItems a lot of entries: delete them all, even Parallels should not bethere.

Go to your HD /System/Library/StartupItems/  delete them all.

If you miss one in there, look in   your HD /Library/StartupItems/

I took your earlier posts to mean what they say, the previous 2 posts above is hack & slash IMO.

LexSchellings wrote:

 

Drew, I always suggest to remove software by uninstalling, also here. Not hack&slash, read the threads here completely.

The rest is cleaning up the remnants or when no uninstaller is available.

This is better advice, however it is unclear if these are remnants or entire applications. PACE appears to be installed, and may be required by Apps that are used (despite it's failed state).

Apologies if I have missed your other posts Lex (I have been following along) but I don't have time to review the history since we are saying the same basic thing :^)

P.S. Lex,

If the StartupItems are not loaded by 10.8 you are right, I just haven't been able to see that is the case in the Apple docs, they just say they were deprecated since 10.4, but not actually unused/ not loaded?

May I return to the topic? The problem is occurring with Seagate drives too (not only WD). Here's yet another occurrence.

Any other makes (I know there aren't many though) ?

You drove in probably without reading the whole thread, OK I forgive you, the thread is far too long already and detoriates more every day.

BTW in Etrecheck is loaded or failed, understand?, even when nothing is wrong and an agent or daemon is "failed" it means it is not loaded because not asked already by an app, or failed to load when asked.

Hi Tom,

you are absolutely right, it is not only WD.

There are two things to look at:

- In a Mac OSX there should never be installed additional software supplied with the disk, of any supplier, in any OSX.

- There are some 4TB disks that cause trouble on their own, Seagate and WD (anyway it is safer to have 2x2TB disks, than 1x4TB disk).