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  • André Vanasse1 Level 1 Level 1 (0 points)

    Drew Reece wrote:

     

    André Vanasse1 wrote:

     

    From what I read in this (huge) thread, it sems that all my drives (numerous drives with 20Tb of data in them) are still at risk if I upgrade to the most recent version Mavericks and that I would have to re-format all those drives from within Mavericks in order to be able to use them safely. Am I correct?

     

    That isn't how I understand this. There have been a few issues that I'm almost certainly mixing up, but I think the general view of people following along is that 10.9 can break external disks in several strange ways…

     

    I read that 10.9.2 that just came out does not fix those issues. I guess I will stick with Mountain Lion until those issues are well understood and I can feel safe to upgrade to Mavericks. Last november I had a WD RAID 1 re-formated and  I lost a Final Cut Pro project and the arborescence that allowed FCP to connect to the video data. That cost me a bundle.

  • R C-R Level 6 Level 6 (16,745 points)

    André Vanasse1 wrote:

    I read that 10.9.2 that just came out does not fix those issues. I guess I will stick with Mountain Lion until those issues are well understood and I can feel safe to upgrade to Mavericks. Last november I had a WD RAID 1 re-formated and  I lost a Final Cut Pro project and the arborescence that allowed FCP to connect to the video data. That cost me a bundle.

    The only confirmed issue is an incompatibility in the older version of the WD utility software with Mavericks. If you don't install the utilities on your Mac, or remove them before updating it, this issue will not affect you.

     

    That does not mean some other issue might cause problems with your drives.

  • André Vanasse1 Level 1 Level 1 (0 points)

    R C-R wrote:


    The only confirmed issue is an incompatibility in the older version of the WD utility software with Mavericks. If you don't install the utilities on your Mac, or remove them before updating it, this issue will not affect you.

     

    That does not mean some other issue might cause problems with your drives.

    R C-R, thank you for your answer. I know I will eventually have to use WD's Raid Manager software because, from what I understand, this software is necessary to set up a WD Mybook Studio II as RAID 1 or RAID 0. I am just wondering if the new version of that software that was released by WD late novembre  is safe to use with Mavericks.

  • R C-R Level 6 Level 6 (16,745 points)

    André Vanasse1 wrote:

    I am just wondering if the new version of that software that was released by WD late novembre  is safe to use with Mavericks.

    WD claims it is, but I can certainly understand users bitten by the bug in the old version being skeptical about that.

  • coxorange Level 1 Level 1 (45 points)

    André Vanasse1 wrote:

    this software is necessary to set up a WD Mybook Studio II as RAID 1 or RAID 0.

     

    To change the RAID mode I would:

    1. Have or make some copies of that WD drive

    2. Disconnect the drives with the copies.

    3. Install WD software and change the RAID mode (this erases everything on the drive).

    4. Uninstall all WD software thoroughly.

    5. Format the drive using Disk Utility (I wouldn't trust the formatting which is always done when changing the RAID mode via WD software, especially under Mavericks).

  • André Vanasse1 Level 1 Level 1 (0 points)

    R C-R wrote:

     

    WD claims it is, but I can certainly understand users bitten by the bug in the old version being skeptical about that.

    R C-R, I finally upgraded to Mavericks after removing all the WD software and I had no issues so far with any of my external drives. Knocking on wood. I will follow coxorange's suggestion and install the new version of the WD software only if I need to change my drive's RAID mode and uninstall it as soon as this is done. Thanks.

  • PlotinusVeritas Level 6 Level 6 (14,715 points)

     

    Robert Elston wrote:

     

    If I get another HD, purge it of all 3rd party software and reformat it in Mavericks

    As mentioned on page 1 of this thread.

     

     

     

    Unless you're running a RAID and need control software nobody at any time should be using HD control software.

     

     

     

     

    André Vanasse1 Montréal

     

    Doesnt matter as long as multiple redundancies of your data are in place, never use HD control software unless its a necessity for operation of your external data / RAID  etc. 

  • davidhq Level 1 Level 1 (0 points)

    I just got somewhat bitten by this. I hope it's not catastrophical (it doesn't seem so).

     

    So I upgraded to Mavericks today and "of course" I had WD Drive Utilities installed... I normally wouldn't have, but I was checking status of a suspitious new drive 6 months ago... Then I just left it installed :/

     

    I now have two drives that cannot be mounted in Mac OS (also Bootcamp partition doesn't show). In disk utility I see the correct names of drives. I then connected one of the drives to my Ubuntu machine and everything seems in place, I tried to play one video and it worked. After that I tried uninstalling WD Drive Utilities and restarting and drive still wouldn't mount. I then installed WD SmartWare that supposedly fixes the problem (not sure what they mean by that, data has been lost!)... I installed that mostly to really make sure other WD stuff will get removed completelly... But it didn't help... so I then removed HD SmartWare and now don't know what is best to do.

     

    First I want to be sure I really don't have anything from WD hidden somewhere... Then I'll probably go buy one big new drive and copy stuff over to it on another machine... And most likely I will then reformat the drives because I don't know how could I make them work... They obviously did suffer some damage or possibly my Mac OS is still "infected" by WD somehow. I also use Tuxera NTFS (drives are formatted with NTFS). Tried to disable Tuxera and then in Disk Utility the correct label wouldn't show... just disk2s.

     

    Do you have any tips what is to be done?

     

    thank you

  • xy1414 Level 1 Level 1 (0 points)

    Another surprising solution that worked for me:

     

    I have an external HD formatted in NTFS. Was not visible on my iMac under Mavericks, but was surprisingly visible on my Macbook Pro under Mavericks.

     

    After trying out the DS_Store removal and other stuff, I remembered that I actually had a 3rd party software installed on my iMac - Tuxera NTFS - which allows to format HDs in Windows formats as well.

     

    Solution was that I updated the Tuxera software on my iMac and now I can read and write to the external HD again.

  • davidhq Level 1 Level 1 (0 points)

    I have also updated Tuxera but it doesn't help.

     

    Update to my message above: I connected one of the drives to another Mac with older OS and there it shows, but on Mavericks it doesn't even though I (think) I cleaned WD stuff from the system.

  • Farlin Laedavin Level 1 Level 1 (0 points)

    My experience thus far, just bought a new iMac with Mavericks pre-loaded. I apologize for the length, but I felt it might be helpful to "lay it all out" in one post.

     

    Configuration

     

    1. OS X 10.9.2 on iMac purchased in Jan 2014 with all of the latest patches.

    2. OS X 10.6.8 on Mac Mini purchased back in 2005/2006 timeframe with all of the available patches (does not support 10.7+).

    3. No Western Digital or Seagate software installed.

    4. Two drives, a 1TB Western Digital USB 2 drive and a 3TB Seagate USB 3 drive, both have external power.

    5. Wired Apple keyboard to the iMac.

    6. Both drives were formatted, when possible, as Mac file systems with 1 partition.

     

    1TB WD Drive

     

    Did not work out of the box (no WD or Seagate software). I connected the drives and nothing showed up. Then the 1TB showed up for a few minutes, then "disappeared" and would not come up again. So I rebooted with the 1TB plugged in and it did not show up. Rebooted without it plugged in and plugged it in after the system was booted and it did not show up. Plugged it into my keyboard USB port and suddenly it showed up. Setup Time Machine and let it do its thing. However, after the computer went to "sleep", the drive would not come up even if I unplugged and plugged it back in. Rebooted and now the drive will not come up no matter where I plug it in or when I plug it in or will intermittently show up and disappear after a few minutes. Using a Windows 7 computer, I loaded the latest WD firmware update and disabled sleep on the drive and it would still drop off on the iMac. Eventually was able to get the drive to come up and successfully copied some files. However, it again dropped out and stopped working as before after a few hours.

     

    I then decided to try it on my Mac Mini with OS X 10.6.8. Plugged the drive in and zero issues. Disabled all sleep options on the Mac Mini, shared the drive and setup Time Machine on both the Mac Mini and iMac. I have had no issues with the drive for several weeks now.

     

    Conclusion, the iMac with Mavericks 10.9.2 clearly has problems with external USB 2 drives. OS X 10.6.8 has no issues supporting and sharing out the 1TB drive to a 10.9.2 system.


    EDIT: Fixed a few notes about the drive format and some wording.

     

     

     

    3TB Seagate Drive

     

    I ran into the exact same issues with the 3TB I did with the 1TB with some differences. As with the 1TB, I ensured the drive had the latest firmware by updating it, but this time on the iMac for the brief window of time it worked by plugging it into the keyboard. None of the direct iMac USB ports worked. I understand the cables may be an issue, but I did not have any spare USB 3 cables to try this out. I did try to use the Mac Mini, but 10.6.8 does not support the 3TB drive and I did not want to "pollute" the Mac Mini with the Seagate software since the 1TB drive works flawlessly. At this point, the 3TB drive is unusuable on either Mac. I am going to bite the bullet and pay the $150 some odd bucks for the Thunderbolt adapter as I understand this does not have the same issues as the USB 3. Anyone have experience on this one?

     

    Conclusion, the iMac with Mavericks 10.9.2 has the same issues with the USB 3 drive as it did with the USB 2 drive. I am unable to connect it with the Mac Mini due to the drive size limitations and opted not to install the Seagate software to avoid breaking the 1TB.

  • R C-R Level 6 Level 6 (16,745 points)

    Before you buy anything or draw too many conclusions about where the problem is, I strongly suggest (as have others) getting Etrecheck & posting the results here (or in a new thread, since this one is so full).

     

    Often, problems that seem to be the fault of the OS are in fact due to additions to it, particularly for issues that affect some users but not most of them. Etrecheck is designed to list things that might do this, including ones users may not be aware they have installed. (This happens more often than you might think.)

     

    There are no guarantees this will reveal a "smoking gun," but it can't hurt to explore that possibility.

  • Drew Reece Level 5 Level 5 (5,835 points)

    davidhq wrote:

    I then installed WD SmartWare that supposedly fixes the problem (not sure what they mean by that, data has been lost!)... I installed that mostly to really make sure other WD stuff will get removed completelly... But it didn't help... so I then removed HD SmartWare and now don't know what is best to do.

     

    First I want to be sure I really don't have anything from WD hidden somewhere... Then I'll probably go buy one big new drive and copy stuff over to it on another machine... And most likely I will then reformat the drives because I don't know how could I make them work... They obviously did suffer some damage or possibly my Mac OS is still "infected" by WD somehow. I also use Tuxera NTFS (drives are formatted with NTFS). Tried to disable Tuxera and then in Disk Utility the correct label wouldn't show... just disk2s.

     

    Do you have any tips what is to be done?

     

    thank you

     

     

    WD are somewhat painful. They released uninstallers that installed extra tools that do who knows what.

     

    I posted a 'find command' in these pages but I can no longer find it!

    Using 'find' in Terminal is a reliable way to see most of the disk contents, using it with sudo will show all the contents. Spotlight & the Finder hide stuff from searches so they cannot be relied upon to find these apps.

     

    I'm afraid the most I can remember of the command is …

    sudo find / -x -name \*WD\*

     

    You will need to search here for the full version since WD names it's tools with various names, I went through a few iterations of their tools to see what the names were.

     

    EtreCheck will show the installed software as R C-R mentioned.

    If you are looking at ways to recover the data I'd suggest avoiding 10.9, others have seen data appear on earlier OS versions, lots of disk recovery tools have been posted too.

  • davidhq Level 1 Level 1 (0 points)

    Thank you...

     

    I used

     

    sudo find / | grep WD

     

    should that also find everything?

     

    I got these:

     

    /Library/LaunchDaemons/com.westerndigital.WD-SmartWare-Installer.plist

    /Library/PrivilegedHelperTools/com.westerndigital.WD-SmartWare-Installer

    /private/var/run/com.westerndigital.WD-SmartWare-Installer.socket

    /Users/david/Library/Caches/com.westerndigital.WD-SmartWare-Installer

    /usr/local/.dscache/Volumes/WD Passport

    /usr/local/.dscache/Volumes/WD Passport/Boomerangi

    /usr/local/.dscache/Volumes/WD SmartWare

     

    Doesn't look like these could do much but I deleted them now anyway... will restart and see if something is better.

     

    For now I don't think I need data recovery tools because files appear to be allright when I look at the drive from another Mac or from my Ubuntu machine... I just tried a few files and they worked and the whole folder structure is there.

     

    I just want to know if there are some traces of WD utilities on my system... if not, then something non-catastrophic must have happened to disks and Mavericks cannot mount them now but other systems could..

     

    Message was edited by: davidhq

  • davidhq Level 1 Level 1 (0 points)

    Great, I fixed it... Bootcamp volume is back and disk are mounted again.

     

    I had to uninstall and reinstall Tuxera NTFS. I thought that having installed latest version of Tuxera a few days ago (before Mavericks upgrade) was enough but something obviously got confused on upgrade.

     

    So now I'm not sure if WD utilities were problem.. probably but there was maybe some interaction between Tuxera and WD stuff... maybe Tuxera even saved me from catastrophe, but at the end it had to be reinstalled...

     

    Now everything works but I still have a question: is it safe to write to my drive now?

     

    Some people in the thread are still not sure that Maverics won't loose their data in the future - why?

     

    Message was edited by: davidhq

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