Previous 1 92 93 94 95 96 Next 1,457 Replies Latest reply: Jul 18, 2015 2:30 PM by petermac87 Go to original post Branched to a new discussion.
  • adamfromberlin Level 1 Level 1 (0 points)

    In reply to both your posts.

    Yes I do back up, but the drive that has 'dissapeared' [ software problem almost exactly the same as described by so many ] was a backup itself to an identical WD Black 2TB external which developed a mechanical/hardware problem and is down for the count.

    I am actually something of a compulsive backup person and can recopy most of the different media files from a number of my drives, but of course a slow process.

     

    And by the way...even WD admits there is a problem. And yes, the same problem is described many times on MacRumours and other sites.

     

    I will have to erase and reformat the drive [ only with Apple Disk Utility as always] as it appears that WD support is just not reponding to my case which I filed a few days ago.

     

    This brings me to a critical question....if I do this [I am now running Mavericks 10.9.3 on my main system drive] .

    Will the same problem reappear on the WD external drive?!?

     

    Has anyone any experience with this process and the results?

    Thanks

  • Csound1 Level 8 Level 8 (44,135 points)

    adamfromberlin wrote:

     

    In reply to both your posts.

    Yes I do back up, but the drive that has 'dissapeared' [ software problem almost exactly the same as described by so many ] was a backup itself to an identical WD Black 2TB external which developed a mechanical/hardware problem and is down for the count.

    I am actually something of a compulsive backup person and can recopy most of the different media files from a number of my drives, but of course a slow process.

     

    And by the way...even WD admits there is a problem. And yes, the same problem is described many times on MacRumours and other sites.

     

    I will have to erase and reformat the drive [ only with Apple Disk Utility as always] as it appears that WD support is just not reponding to my case which I filed a few days ago.

     

    This brings me to a critical question....if I do this [I am now running Mavericks 10.9.3 on my main system drive] .

    Will the same problem reappear on the WD external drive?!?

     

    Has anyone any experience with this process and the results?

    Thanks

    Do you have one or two WD drives that have failed.?

  • adamfromberlin Level 1 Level 1 (0 points)

    As I wrote in my message, I have a bit older WD2TB external that stopped working with hardware issues which I have researched and is unreparable. Then I have another newer but the identical drive setup which developed the problem described on so many forums.

  • toismonts Level 1 Level 1 (10 points)

    I dont understand what "your installation issue" means.  I install OSX,  I buy a WD Mystudio drive at the time one of the top (macuser) reccomended drives,  attach it and it works for 3 years withought a blink.  Then a software update comes along and destroys the drives capability WD or Apple,  that is a problem caused by the software and hardware not a user installation.  In answer to Adams note I have reformatted my Mystudio (it is 2 1TB drives in the same studioII enclosure)    using Disk utility and it still does not work .  Disk utility happily reformats and mounts  but then the drive fails when copying data either through time machine  or Just a finder copy.  I have proven on windows that the same drive can be formatted by Windows and works fine with windows so it is not drive hardware.

  • Csound1 Level 8 Level 8 (44,135 points)

    2 down (out of how many?)

     

    That would be more than enough to convince me to stop using WD drives.

     

    I fully expect that if you keep using WD drives you will continue to have problems, get something else, anything else will be an improvement.

  • Csound1 Level 8 Level 8 (44,135 points)

    toismonts wrote:

     

    I dont understand what "your installation issue" means.  I install OSX,  I buy a WD Mystudio drive at the time one of the top (macuser) reccomended drives,  attach it and it works for 3 years withought a blink.  Then a software update comes along and destroys the drives capability WD or Apple,  that is a problem caused by the software and hardware not a user installation.  In answer to Adams note I have reformatted my Mystudio (it is 2 1TB drives in the same studioII enclosure)    using Disk utility and it still does not work .  Disk utility happily reformats and mounts  but then the drive fails when copying data either through time machine  or Just a finder copy.  I have proven on windows that the same drive can be formatted by Windows and works fine with windows so it is not drive hardware.

    Then I suggest that you embrace your belief that it is a Mavericks system issue and wait for a fix.

     

    As it is (according to you) something to do with Mavericks you will be unable to fix it.

     

    Good luck.

     

    You may also want to ask WD why they gave free data recovery software to users of their drives when the data loss was caused by their drives , maybe they'll give you some, even though Apple broke the drive

  • toismonts Level 1 Level 1 (10 points)

    yes enough to convince me that WD drives wont be bought again but this isnt a which product discussion that is useful in the future.  This thread needs to focus on the proiblem and a fix for what we have  -  perfectly good WD drives that worked until very recently.  If it helps anybody I have 2 seagate freeagent Go drives 500g and 250G i have now backed my iphoto and itunes upto those as a temporary measure,  over 700G copied in a few hours so there isnt anything wrong with this type of seagate drive.  That is a temporary measure until my 2TB drive works

  • Csound1 Level 8 Level 8 (44,135 points)

    So you are going to trust the WD again?

     

    Good luck.

  • adamfromberlin Level 1 Level 1 (0 points)

    Please....I truly don't want to start an 'angry' discussion. So what I say now is said politely.

     

    But as to "Then I suggest that you embrace your belief that it is a Mavericks system issue and wait for a fix." ?

     

    I think both Apple and WD share reponsibility for this problem and I'm not looking for someone to blame....but you know....neither Apple nor Western Digital are responding to my carefully written descriptions of the problem [and one that so many other people are also having].

     

    Western Digital is certainly yet to offer me any 'free software'.

  • Csound1 Level 8 Level 8 (44,135 points)

    adamfromberlin wrote:

     

    Please....I truly don't want to start an 'angry' discussion. So what I say now is said politely.

     

    But as to "Then I suggest that you embrace your belief that it is a Mavericks system issue and wait for a fix." ?

     

    I think both Apple and WD share reponsibility for this problem and I'm not looking for someone to blame....but you know....neither Apple nor Western Digital are responding to my carefully written descriptions of the problem [and one that so many other people are also having].

     

    Western Digital is certainly yet to offer me any 'free software'.

    You will have to ask them, WD have tried to do as little as possible to fix this issue so it's up to you to stand up for yourself. Have you actually tried to contact them and ask for their help, (as they made the boat that you are sinking in)

     

    And, If you wish to continue to use a drive that has a track record of failure from a manufacturer with a track record of failure and minimal support that is your choice. I just don't think that it is a good choice.

     

    I think both Apple and WD share reponsibility for this problem and I'm not looking for someone to blame....but you know....neither Apple nor Western Digital are responding to my carefully written descriptions of the problem [and one that so many other people are also having].

    As this problem has also been reported on Windows drives as well do you think that Apple bear responsibility for that?

     

    Do as you please and good luck with that.

  • adamfromberlin Level 1 Level 1 (0 points)

    I did file a case report with WD describing the issue several days ago.

    But I will try to ask WD again more directly, though I don't hope for much.

     

    And yes....Western Digital is starting to look worse and worse....although this software problem is a new one for me.

     

    But at the moment I don't have enough money to completely replace two 2TB drives with a different brand.

    This is truly a bad situation.

  • R C-R Level 6 Level 6 (16,690 points)

    toismonts wrote:

    This thread needs to focus on the proiblem and a fix for what we have  -  perfectly good WD drives that worked until very recently.

    The fix was discussed in depth many pages ago: remove the old WD software from your Mac(s) using one of the methods mentioned. This will not somehow restore data that was lost by a sudden, unexpected & unasked for reformat of the drive. (To recover the data, you will need to use data recovery software.)

     

    If your issue is anything other than this sudden reformat then you have a different problem & posting to this discussion just adds to the confusion, which is why it has grown to 94 pages. It is all but impossible to troubleshoot several different issues when nobody is sure which one a post refers to.

     

    It would be best for everyone to start a new topic if you have not seen the sudden reformat symptom, using a descriptive title & supplying enough of the details to make it clear what you have experienced.

  • adamfromberlin Level 1 Level 1 (0 points)

    I agree with your suggestion about all the posts!

     

    But I checked and there is no WD software installed [ and never has been any] any where on my Mac or the WD external drive. Still.....this is the Sudden Reformat Problem that I originally reported and continue to have!

     

    So, what to do now?


  • Csound1 Level 8 Level 8 (44,135 points)

    My suggestion would be to get back to WD and insist on being sent a copy of the data recovery software offered to others in this situation, be polite but firm, WD seem to be reluctant in some cases.

     

    If that fails, buy some data recovery software on your own dime and try to recover using it.

     

     

    adamfromberlin wrote:

     

    But I checked and there is no WD software installed [ and never has been any] any where on my Mac or the WD external drive.

    Are you sure?

     

    Download a copy of Etrecheck, run it, post the report here, let's see what is running on your Mac.

  • toismonts Level 1 Level 1 (10 points)

    Like adam I have no WD software as far as i can tell.  I have tried this hard drive on windows and there is no issue with windows that i experienced.  The issue is with WD Mystudio II drive runing stiped as 2TB,  it is 2x1TB in a default config from WD. It worked on IMAC for 3 yrs,  then stopped working and wiped (it is a backup drive so i dont need the data I want the drive working again), checked hardward by trying it on windows It works on Windows, subsequently reformated for OSX using disk util .  After format and mount it appears to work and time machine will recognise it,  however copying data causes it to dismount at a random period,  using time amchine causes it to dismout or time machine or finder to hang until it dismounts.

     

    thanks for the suggestion here goes

    EtreCheck version: 1.9.11 (43) - report generated 23 May 2014 14:33:29 CEST

     

    Hardware Information:

              iMac (24-inch, Early 2009)

              iMac - model: iMac9,1

              1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

              8 GB RAM

     

    Video Information:

              NVIDIA GeForce 9400 - VRAM: 256 MB

     

    System Software:

              OS X 10.9.2 (13C1021) - Uptime: 10 days 20:55:58

     

    Disk Information:

              Hitachi HDS723020BLA642 disk0 : (2 TB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        drive 2TB (disk0s2) / [Startup]: 2 TB (507.95 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              HL-DT-ST DVDRW  GA11N 

     

    USB Information:

              HP Officejet 4500 G510a-f

              Apple Inc. Built-in iSight

              Apple Computer, Inc. IR Receiver

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

              Mac App Store and identified developers

     

    Kernel Extensions:

              [kext loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support

              [kext loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support

              [kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.64) Support

              [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support

     

    Problem System Launch Daemons:

              [failed] com.apple.AOSNotificationOSX.plist

              [failed] com.apple.installd.plist

              [failed] com.apple.wdhelper.plist

     

    Problem System Launch Agents:

              [running] com.VTech.AgentMonitor.plist Support

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist Support

              [loaded] com.avast.init.plist Support

              [loaded] com.avast.uninstall.plist Support

              [loaded] com.google.keystone.daemon.plist Support

              [loaded] com.microsoft.office.licensing.helper.plist Support

              [loaded] com.oracle.java.Helper-Tool.plist Support

              [running] com.VTechLLNService.plist Support

              [running] rdmd.plist Support

     

    Launch Agents:

              [loaded] com.avast.userinit.plist Support

              [loaded] com.google.keystone.agent.plist Support

              [running] com.oracle.java.Java-Updater.plist Support

              [running] rdmgrab.plist Support

     

    User Launch Agents:

              [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

              [loaded] com.avast.home.userinit.plist Support

              [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

              [running] com.spotify.webhelper.plist Support

              [running] org.xbmc.helper.plist Support

     

    User Login Items:

              iTunesHelper

              SpeechSynthesisServer

              TwonkyServer

              Dropbox

              Twonky

              Rowmote Helper

     

    Internet Plug-ins:

              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

              net.juniper.DSSafariExtensions: Version: (null) Support

              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

              QuickTime Plugin: Version: 7.7.3

              Default Browser: Version: 537 - SDK 10.9

              SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support

              Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support

              JavaAppletPlugin: Version: Java 7 Update 51 Check version

     

    Safari Extensions:

              avast! Online Security: Version: 8

              GMail Counter: Version: 0.9.3

              Awesome Screenshot: Version: 1.4.2

              Bing Highlights: Version: 1.0.24

              Translate: Version: 1.1

              Add To Amazon Wish List: Version: 1.8

              Facebook Cleaner: Version: 3.3

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 2.0 - SDK 10.9

              AppleAVBAudio: Version: 203.2 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

              ClientManager64_0.33: Version: 0.33 Support

     

    3rd Party Preference Panes:

              avast! Preferences  Support

              Flash Player  Support

              Java  Support

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: OFF

              Auto backup: YES

              Volumes being backed up:

                        Prestons 2TB: Disk size: 2  Disk used: 1

              Destinations:

                        gpmb [Local] (Last used)

                        Total size: 2 

                        Total number of backups: (null)

                        Size of backup disk: Too small

                                  Backup size 2  < (Disk used 1  X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                   6%          WindowServer

                   2%          Google Chrome

                   1%          AgentMonitor

                   0%          ocspd

                   0%          rdmgrab

     

    Top Processes by Memory:

              172 MB          Finder

              139 MB          Mail

              115 MB          Google Chrome

              98 MB          WindowServer

              74 MB          mds_stores

     

    Virtual Memory Information:

              192 MB          Free RAM

              1.73 GB          Active RAM

              1.47 GB          Inactive RAM

              1.09 GB          Wired RAM

              334.21 GB          Page-ins

              1.58 GB          Page-outs

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