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Cannot log into iCloud and cannot ?

Updated to Mavericks. On final reboot iMac suggested I need to change password to my Apple ID so I did. ITunes store and Apple Store recognise me fine plus iPhone and iPad have no issues.


Problem 1

iCloud states "Unable to sign in because of a problem communicating with iCloud" it asks to try again which I have many times over last 24 hours but same result... I deleted old data as it suggested and closed iCloud but still not happening! Anybody know if there is a fix?


Problem 2

Cannot sign into App Store to verify new updates or download new apps. I put in my ID and new password and get the message "An unknown error has occured"? Is this a common problem - is there a fix?


I wonder if I need to create a new Apple ID account and delete the old one - anybody tried this?

iMac, OS X Mavericks (10.9)

Posted on Oct 24, 2013 2:18 AM

Reply
20 replies

Jan 6, 2015 12:24 PM in response to BrokenThought

BrokenThought, I loves you man! Deleting the two files worked. And this is after talking to several Apple support techs the last three weeks who was puzzled by the issue. I think a usb modem I used earlier may have caused the problem (which the Apple people didn't know - gotta give them that), but don't know for sure. Anyway it worked and I'm a happy pig again 🙂

Oct 8, 2015 3:38 PM in response to Mehu

The idea of deleting (hard drive)>Library>Preferences>SystemConfiguration> com.apple.network.eapolclient.configuration.plist + NetworkInterfaces.plist works, sorta; but there's an important followup step that nobody's mentioned.


When I follow these steps (go to /Lib/Pref/SysConfig/, trash/rename network config .plists, restart), the result is that all my physical network interfaces are disabled: Ethernet, Airport, USB, FireWire, Thunderbolt, Bluetooth. And you can't turn them back on just by reconfiguring and applying the new settings. The trick I found to rectify this was to:


  1. delete the existing network services in Network system preference
  2. create new network services for each physical interface (primarily Ethernet and Wi-Fi)
  3. configure each service to your preferred settings


A convenience is that even though the old physical interfaces are crippled, you can still see those services before you delete them, so you can record the previously functional settings and attach them to the "new" service.


Deleting the two .plists does reset the BSD names of the physical interfaces (E-net and Wi-Fi cards), but it seems that the network services are attached to the BSD names at the Darwin level, rather than to the visible names in the OS X GUI. You have to kill off the software connection to the old BSD name (Ethernet=en3) in the Network system preference before a connection to the new BSD name (Ethernet=en0) can be established.


Since nobody's actually mentioned hardware in this discussion, let me get mine on the record. What worked for me may or may not work for everyone; automatic configuration on startup sure didn't work.


Early 2011 13" MacBook Pro i7/8GB RAM/500GB HD

OS X 10.9.5

Cannot log into iCloud and cannot ?

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