Drewli77

Q: Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Desperately seeking answers after Mavericks install..

 

My mail crashed and now won't open at all. I've tried most (if not all) the suggestions posted by others.  Haven't tried deleting and reinstalling mail yet, as this will be my last resort since I have a work account in it that is not on IMAP.

 

And another troubling issue is my macbook's fan is going crazy and feels like its overheating.

Looking at "Activity Monitor" I see a process "com.apple.internetaccounts" that is taking 100% CPU and 1.6GB of memory!!

No idea what this process is and can't seem to quit it.

 

PLEASE HELP!!! Thanks in advance

 

 

Using EtreCheck, pls see below report:

 

Hardware Information:

          MacBook Air (13-inch, Mid 2012)

          MacBook Air - model: MacBookAir5,2

          1 1.8 GHz Intel Core i5 CPU: 2 cores

          4 GB RAM

 

Video Information:

          Intel HD Graphics 4000 - VRAM: 1024 MB

 

System Software:

          OS X 10.9 (13A603) - Uptime: 0 days 0:11:45

 

Disk Information:

          APPLE SSD SM256E disk0 : (251 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 250.14 GB (59.72 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

USB Information:

 

 

 

 

 

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Kernel Extensions:

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

          [loaded] com.paragon.NTFS.trial.plist

          [loaded] com.paragon.NTFS.upd.plist

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.adobe.SwitchBoard.plist

          [loaded] com.microsoft.office.licensing.helper.plist

          [loaded] net.sourceforge.MonolingualHelper.plist

 

Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist

          [loaded] com.hp.messagecenter.launcher.plist

 

User Launch Agents:

          [loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

          [loaded] com.google.keystone.agent.plist

 

User Login Items:

          None

 

3rd Party Preference Panes:

          Flash Player

          Language Aid

          MagicPrefs

          Paragon NTFS for Mac ® OS X

 

Internet Plug-ins:

          AdobePDFViewer.plugin

          AdobePDFViewerNPAPI.plugin

          CMBSecurity.plugin

          Default Browser.plugin

          Flash Player.plugin

          FlashPlayer-10.6.plugin

          JavaAppletPlugin.plugin

          nplastpass.plugin

          QuickTime Plugin.plugin

          SharePointBrowserPlugin.plugin

          Silverlight.plugin

 

User Internet Plug-ins:

          aliedit.plugin

          Google Earth Web Plug-in.plugin

          QQMail.plugin

          QQMail.plugin

          txftn.plugin

          RealPlayer Plugin.plugin

          txftn.plugin

 

Bad Fonts:

          None

 

Top Processes by CPU:

             100%          com.apple.internetaccounts

               4%          WindowServer

               4%          com.apple.WebKit.WebContent

               2%          EtreCheck

               1%          Safari

               1%          Activity Monitor

               0%          fontd

               0%          hidd

               0%          sysmond

               0%          aosnotifyd

 

Top Processes by Memory:

          1.62 GB            com.apple.internetaccounts

          180 MB             com.apple.IconServicesAgent

          143 MB             com.apple.WebKit.WebContent

          111 MB             Safari

          49 MB              Dock

          45 MB              WindowServer

          37 MB              mds_stores

          37 MB              Activity Monitor

          33 MB              Finder

          25 MB              com.apple.WebKit.Networking

 

Virtual Memory Statistics

          35 MB              Free RAM

          1.51 GB            Active RAM

          1.48 GB            Inactive RAM

          587 MB             Wired RAM

          252 MB             Page-ins

          840 KB             Page-outs

MacBook Air

Posted on Oct 24, 2013 2:47 AM

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Q: Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

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  • by Lintott,

    Lintott Lintott Oct 24, 2013 12:03 PM in response to EdoardoMelchiori
    Level 1 (0 points)
    Oct 24, 2013 12:03 PM in response to EdoardoMelchiori

    nothin7 thanks! I had the same problem with the configs for hotmail addresses duplicated thousands of times which makes Mavericks grind to a halt and run out of memory. It was too much to edit manually, so I had to delete the file and set up the addresses manually. Laptop finally silent now after 24 hours of fan going into overdrive while I was trying to fix the problem.

     

    Thanks again!!!!!!!!!!!

  • by iamnothere,

    iamnothere iamnothere Oct 24, 2013 12:11 PM in response to Drewli77
    Level 1 (19 points)
    Oct 24, 2013 12:11 PM in response to Drewli77

    Worked!

     

    Just make sure you duplicate your Accounts.plist when you mess with it. I did something wrong at first and had to recover it from Time Machine.

  • by mrsfuss,

    mrsfuss mrsfuss Oct 24, 2013 2:13 PM in response to Drewli77
    Level 1 (0 points)
    Oct 24, 2013 2:13 PM in response to Drewli77

    I'm having the same problems, but I'm not tech-savvy enough to know how to:

     

    "

    I instead used Text Edit to delete the everything that was between <dict> and </dict> that was repeating."

     

    Would someone be willing to instruct me, please?

  • by mrsfuss,

    mrsfuss mrsfuss Oct 24, 2013 4:22 PM in response to mrsfuss
    Level 1 (0 points)
    Oct 24, 2013 4:22 PM in response to mrsfuss

    Figured it out.

  • by jorcora,

    jorcora jorcora Oct 24, 2013 5:39 PM in response to Brad Skidmore
    Level 1 (0 points)
    Oct 24, 2013 5:39 PM in response to Brad Skidmore

    This is the best answer I found since the first day when I upgraded to mavericks.

     

    I tried all other suggestions I could find but the cpu was still easily near 100% usage by all means, UNTIL I found this solution.

     

    I really appreciate your suggestion and solution, which means a lot to me.

     

    Thank you very much!

     

    P.S. to others who may have the same problem, you do not need to reset anything by this solution. Just to delete the repeated emaill accounts (e.g., for me thousands of same hotmail accounts)

  • by Brad Skidmore,

    Brad Skidmore Brad Skidmore Oct 24, 2013 8:35 PM in response to Brad Skidmore
    Level 1 (10 points)
    Oct 24, 2013 8:35 PM in response to Brad Skidmore

    With the "thousands of duplicate hotmail accounts" seeming to be a common factor in the Accounts.plist, Im betting that there was a bug in the HTTPMail bundle/plugin that was used to use to enable access to hotmail accounts using Apple's mail client.

    Having said that, Mountain Lion obviously handled gargantuan Accounts.plist files better than Mavericks does (although ultimately it is probably a good thing to have discovered and corrected).

  • by ErikFromCanada,

    ErikFromCanada ErikFromCanada Oct 25, 2013 12:45 AM in response to Drewli77
    Level 1 (0 points)
    Oct 25, 2013 12:45 AM in response to Drewli77

    Where can I find my Accounts.plist file?  I have the same issue.

     

    I've check under:

    Macintosh HD/Library/ and I don't even have  Mail folder.

    Macintosh HD/System/Library and I don't have a Mail folder.

     

    Is it somewhere else?

  • by Drewli77,

    Drewli77 Drewli77 Oct 25, 2013 1:46 AM in response to ErikFromCanada
    Level 1 (0 points)
    Oct 25, 2013 1:46 AM in response to ErikFromCanada

    Accounts.plist is found in: <user>/Library/Mail/V2 directory

     

    But the "Library" Folder is hidden by default.

     

    Need to go into the application "Terminal" and type the following to display it:

    chflags nohidden ~/Library/

  • by HedsMacs,

    HedsMacs HedsMacs Oct 25, 2013 3:27 AM in response to Brad Skidmore
    Level 1 (0 points)
    Oct 25, 2013 3:27 AM in response to Brad Skidmore

    Brad Skidmore - thank you, thank you, thank you!

     

    After many frustrating, nail shredding, hair pulling hours of watching the Activity Monitor showing two items hogging 99-100% of the CPU at the same time (? 200% ??), I decided to turn to the forums, which I should have done right from the beginning to be honest.

     

    Anywho, after surfing through many threads full of similar vitriol and frustration to my own, but without solutions, I happened across this thread. Your post caught my eye, as I didn't fancy the idea of just deleting the plist and then having to remember the numerous account criteria to get them back again.

     

    So, I duplicated the plist in question and left it as the original master, opened the actual live plist in Textedit and cautiously kept the details for a single account in both the DeliveryAccounts and its corresponding details in the MailAccounts fork.

     

    Save.

     

    Deep breath.

     

    Open Mail whilst looking through fingers.

     

    et voila! success

     

    So, then it was on to identifying th unique instances of the relevantand matching email account criteria for both DeliveryAccounts and MailAccounts and then try again.

     

    It worked.

     

    Beautifully.

     

    Thank you.

     

     

    PS it too was full of Hotmail duplicates to the value of 75Mb, it's now 35Kb and runs like a dream.

  • by iamnothere,

    iamnothere iamnothere Oct 25, 2013 3:26 AM in response to Drewli77
    Level 1 (19 points)
    Oct 25, 2013 3:26 AM in response to Drewli77

    No need for terminal here just open the go to menu (in the menu bar) and hold the option key. The library folder will appear. Clicking it takes you to the hidden files.

  • by Patagoniac,

    Patagoniac Patagoniac Oct 25, 2013 5:25 PM in response to Brad Skidmore
    Level 1 (0 points)
    Oct 25, 2013 5:25 PM in response to Brad Skidmore

    This solution worked for me!

     

    I made a copy of Accounts.plist and then opened the document and deleted repeating content in the file.  I saved the file and then opend mail and all my accounts opened fine.  I did not have to set up any accounts following this process. 

  • by mrsfuss,

    mrsfuss mrsfuss Oct 26, 2013 6:08 AM in response to Drewli77
    Level 1 (0 points)
    Oct 26, 2013 6:08 AM in response to Drewli77

    I don't have any Hotmail accounts. I checked my Accounts.plist file (27 KB) and there's nothing repeating there that shouldn't be there. My Mail doesn't show all my messages, and it runs slow as molasses. I have 8 accounts that I have running that I have to maintain.

     

    H.E.L.P.!!

     

    Is it a matter of deleting all the accounts and then reinstalling them?

     

    Another problem is the number of emails I have stored, as well as not being able to empty the trash folder.

     

    It also doesn't show the number of unread emails correctly. As you can see below, it shows I have 4 unread messages, but there are actually 7. At times it shows there are no unread messages, but when I check there are several. This is a whole new problem. Any suggestions??

     

    Screen Shot 2013-10-25 at 9.47.47 AM.png

  • by Brad Skidmore,

    Brad Skidmore Brad Skidmore Oct 26, 2013 9:56 PM in response to mrsfuss
    Level 1 (10 points)
    Oct 26, 2013 9:56 PM in response to mrsfuss

    Maybe force spotlight to re-index your mail:

     

    (The command below is copied from Macworld.com)

    Re-index your messages:

    Open Terminal (in /Applications/Utilities) and type this command, followed by Return:

    mdimport -r /System/Library/Spotlight/Mail.mdimporter

     

    It'll take a few minutes to do.  Solved some mail search problems for me.  Its a good first thing to try as it wont do any harm (as opposed to the radical surgury delete/reinstall account solutions).

  • by designdirector,

    designdirector designdirector Oct 28, 2013 12:51 PM in response to Brad Skidmore
    Level 1 (0 points)
    Mac OS X
    Oct 28, 2013 12:51 PM in response to Brad Skidmore

    Brilliant - 73.3mb Accounts.plist file with thousands of hotmail entries!

     

    Just deleted them in text edit, resaved the file and Mail works properly now

  • by mrsfuss,

    mrsfuss mrsfuss Oct 28, 2013 1:39 PM in response to Brad Skidmore
    Level 1 (0 points)
    Oct 28, 2013 1:39 PM in response to Brad Skidmore

    Brad Skidmore: Tried that and nothing happened.

     

    Seems now all my mail from my main personal email account is landing in the Archive folder. When I get it, that is.

     

    Can I just download the newest version of Mail and try reinstalling it? Would that do any good whatsoever?

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