MMSwan

Q: Email Folders gone after Mavericks update.

My email folders are gone after updating to OS X Mavericks. Anyone know how I can get the folders back?

Posted on Oct 24, 2013 3:28 AM

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Q: Email Folders gone after Mavericks update.

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  • by Paipe,

    Paipe Paipe Oct 25, 2013 11:07 AM in response to MMSwan
    Level 1 (0 points)
    Oct 25, 2013 11:07 AM in response to MMSwan

    I had the extact same traouble with mac os x mavericks!!

     

    *** happened?

     

    I have real important information in my mailboxes, but most of them were gone with mavericks.

     

    I found some mailboxes inside the user/library/mail/v2/mailboxes named with a "-2", while the same one withou the "-2" is the one appearing now when i open mail app.

  • by desert10sgirl,

    desert10sgirl desert10sgirl Oct 26, 2013 11:49 AM in response to Paipe
    Level 1 (0 points)
    Oct 26, 2013 11:49 AM in response to Paipe

    Mine are missing too. Many important messages were saved there.

  • by imac2,

    imac2 imac2 Oct 27, 2013 10:43 AM in response to MMSwan
    Level 1 (15 points)
    Oct 27, 2013 10:43 AM in response to MMSwan

    HI I installed mavericks on my macbook pro (upgraged from Snow Leopard).

     

    After completing install there was a message box asking to repair libraries.

     

    After that when everything was done I clicked on Mail and it was asking me to set up account information.

     

    But I had mail from Gmail and Yahoo already there. It looks like all the emails have disappeared.

     

    Appreciate if anyone has a solution to get my email back.

     

    Thanks.

  • by dominic23,

    dominic23 dominic23 Oct 27, 2013 11:33 AM in response to MMSwan
    Level 8 (42,105 points)
    Mac OS X
    Oct 27, 2013 11:33 AM in response to MMSwan

    Mail

     

    Click Mailbox in the menubar and select "Rebuild".

  • by imac2,

    imac2 imac2 Oct 27, 2013 1:49 PM in response to dominic23
    Level 1 (15 points)
    Oct 27, 2013 1:49 PM in response to dominic23

    Thanks dominic23.

     

    Just to clarify, i need to open Mail and then select Rebuild under Mailbox?

     

    However, when i open Mail it shows me the box of different accounts that i could set up, so I choose Cancel and Mail also closes.

     

    If I don't cancel and move the cursor to menubar under Mailbox - Rebuild is grayed out so cannot be done this way.

     

    Also will Rebuild bring back all the old emails and setup Mail as before or is this just a first step?

     

    Thanks.

     

    Message was edited by: imac2

  • by MMSwan,Helpful

    MMSwan MMSwan Oct 27, 2013 2:20 PM in response to MMSwan
    Level 1 (0 points)
    Oct 27, 2013 2:20 PM in response to MMSwan

    Hi everyone, I have it sorted mine out. Hopefully this will work for you as well.

     

    Open your email.

     

    On the "Mailboxes" section where all the Inbox, Sent and Junk folders are. Have a look at the bottom of all the folders, there should be Smart Mailboxes and below that On My Mac folders, should look something like this below.

     

    Next to "On My Mac" should be "Show". It will only appear if you hover over it with your cursor, click on it. Hopefully all your folders will be back.

     

    Screen Shot 2013-10-27 at 21.20.20.png

    Screen Shot 2013-10-27 at 21.03.42.png

  • by imac2,

    imac2 imac2 Oct 27, 2013 2:47 PM in response to MMSwan
    Level 1 (15 points)
    Oct 27, 2013 2:47 PM in response to MMSwan

    Thanks MMSwan,

     

    But as you will see from my screen shot below i see nothing when i start mail. Any suggestions anyone, please?

     

     

    Screen Shot 2013-10-27 at 5.38.12 PM.png

  • by MMSwan,

    MMSwan MMSwan Oct 27, 2013 2:51 PM in response to imac2
    Level 1 (0 points)
    Oct 27, 2013 2:51 PM in response to imac2

    Hi you have nothing in your mail?

  • by imac2,

    imac2 imac2 Oct 27, 2013 2:56 PM in response to MMSwan
    Level 1 (15 points)
    Oct 27, 2013 2:56 PM in response to MMSwan

    Nope absolutely nothing. It is prompting me to set up my accounts. Which if I do would duplicate everything and download everything again from the mail servers.

     

    The data files are I believe in the library. But I also got the message that it needed to repair library and I said go ahead. But everytime I open Mail its the screen shot I posted earlier is what I see.

  • by MMSwan,

    MMSwan MMSwan Oct 27, 2013 3:04 PM in response to imac2
    Level 1 (0 points)
    Oct 27, 2013 3:04 PM in response to imac2

    Wow that is so strange.

     

    All I can think of right now.

     

    After the new update to Mavericks my users name changed as well, Go to "System Preferences" go to users and see if you can change it to you old user name.

     

    On the top Toolbar, select "Mailbox" scroll down to "Rebuild" (someont did suggested it)

     

    Goodluck

     

    I let you know as soon as I find something else....

  • by imac2,

    imac2 imac2 Oct 27, 2013 6:40 PM in response to MMSwan
    Level 1 (15 points)
    Oct 27, 2013 6:40 PM in response to MMSwan

    Hi I have made some progress.

     

    I opened System Preferences and then clicked on Internet Accounts. For both my email accounts the Mail box was unchecked.

     

    Screen Shot 2013-10-27 at 9.26.32 PM.png

     

    As shown above I checked the box for both Gmail and Yahoo and then started Mail.

     

    This time Mail recognized my accounts. However, the folders were empty and then it started populating them. It is still populating them. Its taking a while but at least I can see my emails now. Have not tried to Send anything out as yet. Will wait until it has finished.

     

    Also, after clicking on the Show command as mentioned in one of the above posts in this thread displayed the other folders on my Mac.

     

    Will update progress when it is done. I have continued to see this prompt and have run it at least 3 times. So I don't know if this is connected to the problem I was having. Even after Mail recognized my email accounts it has shown up.

     

    Screen Shot 2013-10-27 at 8.17.24 PM.png

     

    Finally, after Mail recognized my email accounts it told me it had found a folder called Outbox and it would rename it Delivered because an Outbox folder already existed in Mail (or something to this effect).

     

    Hope this info helps some of you. Thanks for your input.

  • by warrentucker,

    warrentucker warrentucker Oct 27, 2013 11:29 PM in response to MMSwan
    Level 1 (0 points)
    Oct 27, 2013 11:29 PM in response to MMSwan

    Thanks that worked for me, bit worried there for a minute.

    Thanks again

  • by mtpph,

    mtpph mtpph Oct 30, 2013 9:34 PM in response to imac2
    Level 1 (0 points)
    Oct 30, 2013 9:34 PM in response to imac2

    Hi imac2, your post has been very helpful as I am encountering the same problem.  However, I don't use Yahoo or Google but rather our companies email server which I dowload to my Mail.  I can't find any of  my emails or folders.  I hope anyone here can help.  Thanks!

  • by Freelander-man,

    Freelander-man Freelander-man Nov 1, 2013 9:30 AM in response to MMSwan
    Level 1 (0 points)
    Nov 1, 2013 9:30 AM in response to MMSwan

    Help!  I too have just upgraded to Mavericks and many of my Mailboxes have disappeared - but not all of them.  I have checked in the Library>Mail>V2>Mailboxes and they are all there with all the emails (phew!) but I have no idea of how to get them back into the Mail screen.  Any help would be so appreciated!

    Thanks!

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