xboxtreme

Q: Mybook studio raid 0, empty after installing Mavericks

After installing Mavericks, my WD My Book Studio II connected by firewire, does not contain any files. It is a raid 0, after using the operating system while I wonder if I could use time machine to which I said no.

In this hard drive I keep my most precious files.

Forgive the level of English, I'm Spanish and I write through a translator.

A greeting and thanks.

Mac mini (Mid 2011), OS X Mavericks (10.9), Raid 0

Posted on Oct 24, 2013 3:15 AM

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Q: Mybook studio raid 0, empty after installing Mavericks

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  • by Drew Reece,

    Drew Reece Drew Reece Nov 9, 2013 7:45 AM in response to nggalai
    Level 5 (7,798 points)
    Notebooks
    Nov 9, 2013 7:45 AM in response to nggalai

    It sounds an awful lot like some tools are 'file carving'

    e.g. searching for the file headers to recover the data portion of files without the original name & external metadata. One side effect of this is that you can get deleted & partially erased files.

     

    Other tools are managing to recover the metadata by finding & repairing the disk catalog.

     

    My guess is that the bug just ruined the original partition table & catalog.

     

    I still recoomend taking a look at the free CGSecurity tools - but you need to use the command line.

    http://www.cgsecurity.org/

     

    PhotoRec will 'file carve' files

    TestDisk looks for the partition table.

  • by AKabas,

    AKabas AKabas Nov 9, 2013 1:39 PM in response to altery
    Level 1 (0 points)
    Nov 9, 2013 1:39 PM in response to altery

    altery>@AKabas: In my case, yes. I ran 'Deep Scan' in Data Rescue 3 on the whole drive (not just the volume).

     

    Yes but still no dice. Just generic names and no file structure.

  • by Angelo.M,

    Angelo.M Angelo.M Nov 9, 2013 2:35 PM in response to AKabas
    Level 1 (0 points)
    Nov 9, 2013 2:35 PM in response to AKabas

    Regarding Data Rescue 3 could be a registered vs demo version problem?

  • by aj_amour,

    aj_amour aj_amour Nov 10, 2013 9:11 AM in response to xboxtreme
    Level 1 (0 points)
    Nov 10, 2013 9:11 AM in response to xboxtreme

    I am having very similar problems with the new upgrade but luckily none of my files have been lost. I posted a question in the community but haven't received a response yet so maybe you guys can help...I hope.

     

    Here are my issues:

     

     

    Nov 9, 2013 6:46 AM

     

     

    I am having several problems with my time machine backups since upgrading to OS X Mavericks. I am not sure if this is when the problems began but this is when I noticed it. I use a Seagate Backup plus 1 TB usb 3.0 for Mac as my external hard drive.

     

    First, I noticed after my computer restarted from the upgrade that my external hard drive icon on my desktop was orange instead of the greenish blue it usually is. I opened time machine preferences and clicked on select disk, thats when I noticed that there were two icons for the same disk, one in the “backup disk” section which only gives me the option to remove disk and one in the “available disk” section which gives me the option to use disk (even though it's already in use). I don’t ever remember seeing this before.

     

    Screen Shot 2013-11-09 at 5.44.20 AM.png

     

    I selected ‘My Book” in the available disk section and time machine began the backup count down. The backup ran it’s course without a problem and stated that it would preform the next backup in an hour. The next backup never happen. I then began messing about in time machine preferences to try and find a solution, thats when i clicked on options and noticed that my “my book” was in the “exclude these items from backups” section. I have no clue how it got there as I have never used this section before. I tried selecting it but nothing highlighted so i could not remove it.

     

    Screen Shot 2013-11-09 at 5.43.57 AM.png

     

    I then noticed that the little padlock icon to the left bottom of the "off on" section was not there.

     

    Screen Shot 2013-11-09 at 5.43.42 AM.png

     

    I suspect that the problem lies with "my book" being in the exclude section but I do not know how to remove it since I can not select it. Now I have to manually backup my computer even though I have it set for automatic backup.

     

    Please help

     

     

    Thanks in advance

     

     

    MacBook Pro, OS X Mavericks (10.9)

  • by Eric Root,

    Eric Root Eric Root Nov 10, 2013 9:13 AM in response to xboxtreme
    Level 9 (73,959 points)
    iTunes
    Nov 10, 2013 9:13 AM in response to xboxtreme

    Apple doesn’t routinely monitor the discussions.

     

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

     

    Feedback

  • by kierant@cogs,

    kierant@cogs kierant@cogs Nov 10, 2013 10:22 AM in response to xboxtreme
    Level 1 (0 points)
    Nov 10, 2013 10:22 AM in response to xboxtreme

    And when prompted, Apple may look here to get more info / examples -- while I was on the phone to support, for example, I told the operator the title of this thread and she had a quick look.

     

    Anyway, the main point of writing -- Data Rescue 3 has finished, after 70 hours. It was reporting 3 million files while scanning but after analysis it's down to a more sensible number of thousands. Most of them look like they're there.

     

    It has not fully restored any structure, but I can see why previous posters might have thought it had, at first: the files are arranged into a practical structure, by file type, including "Audio", "Movies", etc. and where possible very sensible filenames have been attached. For example, it's drilled down into fonts to find their names, and into some audio files to get the track title from the ID3 tags or wherever. With images it's gone for a date from the EXIF, or failing that, for the size in pixels. Pretty useful. My iMovie and Final Cut projects are pretty jumbled up though, so that's where manual work will be required. Be sure to look in "orphans" if you get that; in there I randomly found Adobe Font Folio!

  • by AKabas,

    AKabas AKabas Nov 10, 2013 12:37 PM in response to Angelo.M
    Level 1 (0 points)
    Nov 10, 2013 12:37 PM in response to Angelo.M

     

    I doubt it.

     

    I must be one of the early victims to be hit with this disaster. I am still waiting to hear official word from WD and Apple since October 23 if there is any hope of restoring the original volume. Computer people I talked to says there is not, but I'm still crossing my fingers and trying to keep my cool which is very difficult.

     

    During this time I tested EasyRecovery, Disk Drill and Data Rescue 3 and non could recover original file names and directory structure.

  • by CALLOHANh,

    CALLOHANh CALLOHANh Nov 10, 2013 1:44 PM in response to AKabas
    Level 1 (0 points)
    Nov 10, 2013 1:44 PM in response to AKabas

    Apple have denied any resposibility for this problem and told me Wd is responsible for the erasures.

    i used easy recovery and data rescue3 file names and structures are gone forever.

    data recovery 3 did recover a few file names and creation dates but only recovered  half the amount of files that easy recovery found.

     

    Going to be a long process of sorting files and recataloging months for me.

  • by tbirdvet,

    tbirdvet tbirdvet Nov 10, 2013 3:20 PM in response to aj_amour
    Level 4 (3,025 points)
    Mac OS X
    Nov 10, 2013 3:20 PM in response to aj_amour

    aj_amour:  What you are seeing as the status of the drives is correct.  However, the missing padlock is not right.  It should be there.  Not sure why you did not have another backup as scheduled.  Perhasp nothing changed or it was very short and fast if nothing much changed from last backup.

  • by hexdiy,

    hexdiy hexdiy Nov 10, 2013 3:56 PM in response to tbirdvet
    Level 1 (60 points)
    Nov 10, 2013 3:56 PM in response to tbirdvet

    Perhaps the most blatant thing that happened to aj_amours drive is that his Seagate Backup plus 1 TB usb 3.0

    was (again) renamed to My Book.  2nd thing is that before his TM backup the HDD presented itself with 2x 348,35GB partitions or as 2x separate external disks called My Book. After the 1 and only TM backup, however, his Seagate still presented itself as My Book, but as a single disk or partition with a size of 651,51GB. Did Mavericks or TM repartition the thing all by itself? Didn't this strike anyone?

    @ aj_amour: thx for the valuable screenshots!

  • by Drew Reece,

    Drew Reece Drew Reece Nov 10, 2013 4:32 PM in response to hexdiy
    Level 5 (7,798 points)
    Notebooks
    Nov 10, 2013 4:32 PM in response to hexdiy

    Congrats hexdiy, you have a habit for pointing out the obvious

     

    The renaming & re-sizing of disks is what this issue is all about. This looks like aj_amour has captured the corruption in progress (or just after)?

     

    Is the next stage to get an EtreCheck report to see if there are any clear signs of third party tools running?

    Would be usefull to confirm if aj_amour has any of the known WD tools installed wouldn't it?

    What tools should be checked for?

    Is there a list?

     

    Care to post one of these reports aj_amour ?

    http://www.etresoft.com/etrecheck

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Nov 10, 2013 4:49 PM in response to tbirdvet
    Level 6 (14,806 points)
    Nov 10, 2013 4:49 PM in response to tbirdvet

    However, the missing padlock is not right.  It should be there.

     

     

    Incorrect, the "lock" is not present in Mavericks.

  • by aj_amour,

    aj_amour aj_amour Nov 10, 2013 7:02 PM in response to hexdiy
    Level 1 (0 points)
    Nov 10, 2013 7:02 PM in response to hexdiy

    Thank you for your reply. I'm a woman by the way lol.

  • by aj_amour,

    aj_amour aj_amour Nov 10, 2013 7:14 PM in response to PlotinusVeritas
    Level 1 (0 points)
    Nov 10, 2013 7:14 PM in response to PlotinusVeritas

    Well that's good to know. One problem sloved. Thank you

  • by aj_amour,

    aj_amour aj_amour Nov 10, 2013 7:16 PM in response to Drew Reece
    Level 1 (0 points)
    Nov 10, 2013 7:16 PM in response to Drew Reece

    Hardware Information:

              MacBook Pro (15-inch, Mid 2012)

              MacBook Pro - model: MacBookPro9,1

              1 2.6 GHz Intel Core i7 CPU: 4 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 1024 MB

              NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    Startup Items:

              FanControlDaemon - Path: /Library/StartupItems/FanControlDaemon

              ParallelsDesktopTransporter - Path: /Library/StartupItems/ParallelsDesktopTransporter

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 1 day 21:2:38

     

    Disk Information:

              APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        MAC HDD (disk0s2) /: 749.3 GB (497.86 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-8A8 

     

    USB Information:

              Seagate Backup+ Mac SL 1 TB

                        EFI (disk1s1) <not mounted>: 209.7 MB

                        My Book (disk1s2) /Volumes/My Book: 999.86 GB (347.06 GB free)

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [not loaded] com.adobe.SwitchBoard.plist

              [loaded] com.fitbit.galileod.plist

              [loaded] com.wdc.WDDMservice.plist

              [loaded] com.WesternDigital.WDSmartWareD.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.CS5ServiceManager.plist

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.ARM.[...].plist

              [loaded] com.macpaw.CleanMyMac.helperTool.plist

              [loaded] com.macpaw.CleanMyMac.volumeWatcher.plist

     

    User Login Items:

              iTunesHelper

              AirPort Base Station Agent

              System Events

              GrowlMenu

              LimeWire At Login

              SmileboxTray

              Dropbox

              Fitbit Connect Menubar Helper

              StatusMenu

     

    3rd Party Preference Panes:

              Fan Control

              Flash Player

              Flip4Mac WMV

              Growl

              MacFUSE

              Mighty Mouse

              Perian

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              Default Browser.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Flip4Mac WMV Plugin.plugin

              GameTapPlugIn.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              RhapsodyPlayerEngine.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

              Move-Media-Player.plugin

     

    Bad Fonts:

              None

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: ON

              Auto backup: YES

              Volumes being backed up:

                        MAC HDD: Disk size: 749.3 GB Disk used: 251.43 GB

              Destinations:

                        My Book [Local] (Last used)

                        Total size: 999.86 GB

                        Total number of backups: 19

                        Oldest backup: 2013-09-04 02:01:44 +0000

                        Last backup: 2013-11-11 03:08:32 +0000

                        Size of backup disk: Adequate

                                  Backup size 999.86 GB > (Disk used 251.43 GB X 3)

     

    Top Processes by CPU:

                   2%          WindowServer

                   1%          JavaApplicationStub

                   1%          EtreCheck

                   0%          com.apple.WebKit.Networking

                   0%          Fitbit Connect Menubar Helper

                   0%          uTorrent

                   0%          fontd

                   0%          WDSmartWareD

                   0%          configd

                   0%          aosnotifyd

     

    Top Processes by Memory:

              1.74 GB            PluginProcess

              270 MB             JavaApplicationStub

              156 MB             mds_stores

              139 MB             WindowServer

              131 MB             com.apple.IconServicesAgent

              123 MB             Safari

              90 MB              com.apple.WebKit.Networking

              74 MB              Finder

              66 MB              Dock

              57 MB              uTorrent

     

    Virtual Memory Statistics:

              40 MB              Free RAM

              3.49 GB            Active RAM

              3.43 GB            Inactive RAM

              955 MB             Wired RAM

              882 MB             Page-ins

              19 MB              Page-outs

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