Previous 1 2 3 4 5 Next 318 Replies Latest reply: Jun 22, 2014 7:17 PM by fkazmi Go to original post Branched to a new discussion.
  • yoganinja Level 1 Level 1 (15 points)

    Likely, you just didn't notice it before the Mavericks update. I can reproduce this on Mountain Lion as well. See previous posts for details on this issue. It is a problem with, apparently, all mid-2013 MBA's.

  • Doug1803 Level 1 Level 1 (0 points)

    Hi,

    been having similar problems, although not sure it is in exactly the same scenario.

     

    I spoke to apple tech support today who advised me to do a software reset;

    Power off

    Power on

    When you hear the first Apple Chime, press and hold cmd alt R P at the same time until you hear a further 2 apple chimes.

     

    I dont know if it has fixed it but told that it doesnt affect anything just causes the software to reset, so worth a try - will monitor it over the next few days.

  • voidmstr Level 1 Level 1 (0 points)

    Zapping the PRAM does NOT eliminate the problem.  I just moved my MBA two inches and the screen went black and iTunes stopped playing an Internet radio station.  I am plugged in.

  • yoganinja Level 1 Level 1 (15 points)

    The tech in the Apple Store did that while I was there, but I was still able to reproduce the issue, even in their "clean" test environment. You can try the following to test your system:

     

    When the display turns off, it goes through three stages: 1. the screen dims, 2. the screen goes black, 3. the keyboard backlight turns off. Tapping the spacebar or swiping the trackpad anytime during stage 1 will reset the timer. Tapping the keyboard or swiping the trackpad during stage 2 will freeze the black screen with the keyboard lit up. Waiting until stage three to tap the spacebar will wake up the display and everything is fine.

     

    There is less than a one-second window between stages 2 and 3 while the screen is black but the keyboard is still fading that touching the input devices will hang the machine.

  • Doug1803 Level 1 Level 1 (0 points)

    bjeez ur right. I am still not sure that this is the scenario the other times but will watch out for it now.

     

    I will get back on to them.

  • philthepowa Level 1 Level 1 (0 points)

    Hi, exact same issue with my mid 2013 MBA !

    Is this official that Apple is working on a software update or just what they told you in Apple store ?

    Just asking because when I bring back my MBA in the Apple store, they were not aware of this issue...

    It seems crazy that 6 months after the release of this product they are not trying to fix it, it only took 2 weeks for Apple to fix the trackpad/keyboard freeze on the new rMBP 13''.

    Maybe they can't fix it with software update and that's why 6 months after the release we have no solution.

  • yoganinja Level 1 Level 1 (15 points)

    Since I don't work for Apple, nothing I say is official. But, yes, it is only from the guy in the store who told me they were working on it. It seemed they had reports of it before, but nobody at Apple had been able to reproduce it until I showed them how. It has been 12 days, and I have not heard from them. They said 7-10 days. I'll call them today to see what's happening.

  • Doug1803 Level 1 Level 1 (0 points)

    hey all

     

    been back on with apple tech.

     

    did an SMC(?) reset, cleared caches, removed a .pfile, repaired disk permissions and disk. Cant remember exactly how to do this but anyway didnt resolve the issue.

     

    Followed this up with a reinstall of the OSX;

    Power off

    Turn on whilst holding down cmd R until you see a screen that asks which language to use

    select language

    next screen gives option to reinstall OSX

     

    Did this and just tested and seems to have worked Hallelujah!

  • Doug1803 Level 1 Level 1 (0 points)

    tried it a few times and seems to have worked yippee

  • apoyraz Level 1 Level 1 (0 points)

    It didn't work for me. The guy at the genius bar had to sent an e-mail to Apple USA to find out what's going on. Still no answer from them

  • fulcod Level 1 Level 1 (0 points)

    yoganinja, did you speak with Apple yesterday and what did Apple have to say?

  • Doug1803 Level 1 Level 1 (0 points)

    I dont believe it.

     

    Same problem happened again. I was able to recrreate it deliverately by the same method but then also when the MBA went in to sleep mode fully itself, it had crashed.

     

    aaarrggh!

  • yoganinja Level 1 Level 1 (15 points)

    I called them, and it sounded like the "genius" took very poor notes at the store because they didn't seem to understand my issue at all on the phone. I explained it all again, and they were transferring me to a senior advisor when they accidentally hung up on me. I called again, re-explained the whole thing, and was successfully transferred to a senior advisor. I explained it to him, and he seemed very interested and sounded like he understood and was excited to advance it up to the engineers. He said when specific instructions to reproduce an issue come in like this, a fix is usually back in about three days. We'll see about that.

  • yoganinja Level 1 Level 1 (15 points)

    Doug1803,

     

    Your experience reinstalling Mavericks didn't make much sense to me since I did this on Mountain Lion installs as well, but I was intrigued by your results, so I tried it myself. Right after the reinstall, I made a fresh backup. Before reinstalling any updates, I tried it and did not lock up! Yay! Then I installed one update at a time and tried to reproduce the problem after each and could not...until the RAW update. Grrr...

     

    I did notice another pattern though. In my eagerness to press the space bar before the keyboard backlight completely faded, I was pressing it immediately after the screen went black, and it woke up. On the one that failed, I was a little slower, like 1/4 second, and it froze. I reinstalled from my fresh backup and tried again. This time, I waited that extra 1/4 second, and it froze!

     

    The time window to make this happen is very small, but somehow perfectly timed to that instant when we all try to prevent our mid-2013 MBA's from going to sleep. I'm looking forward to Apple's response to my latest phone call...

  • philthepowa Level 1 Level 1 (0 points)

    Sadly, it seems that they are not caring at all about this issue. They did not call you back and told you that they were not aware of this issue again.

    Thank you very much for everything you are doing to help the community !

    Hopefully it'll lead to a fix but obviously I am not very confident.

Previous 1 2 3 4 5 Next