Skip navigation

wifi problems ios 7.0.3

28028 Views 177 Replies Latest reply: Mar 2, 2014 5:14 PM by Arielsam RSS Branched to a new discussion.
  • ios7timebombs Calculating status...
    Currently Being Moderated
    Nov 22, 2013 5:48 AM (in response to vaportrails2002)

    Last night, my daughter came to me, wifi wouldn't connect.  It was trying, but every time it connected, it just wouldn't work and would disconnect within seconds.  I looked at it, rebooted my router, etc.. couldn't find a problem.  I had noticed an update was waiting to install, so I figured I would see if that corrected the problem.

     

    Nope.  Just as bad.

     

    I've been skeptical since I was also a victim of ios 7 with the whole "hardware" failure with the camera, facetime, etc being broken by the update.  They had to replace my brand new iphone.  At least it was under warranty, but the apple store is an hour away.

     

    So now, my daughters ipad 2, well out of warranty, is defective, or broken.  I want to say it was the software update, but I think that's only part of it.  How is it that the wifi just happened to coincidentally break within minutes of the 7.0.4 patch auto-downloading?  At the same time, a brand new ipad just released (I think).. been seeing a lot of commercials on TV for the ipad air.. although mostly ignored them. 

     

    Call me a wingnut conspiracy theorist, but the parallels to new hardware releases, patches, and ios updates seems like they have intentionally designed timebombs in their hardware/software systems.

     

    Prove me wrong.

     

    And yeah, I'm livid about this.

  • mfs3168 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:15 AM (in response to ios7timebombs)

    my daughter's ipad is still on ios6 and I have been fearful of doing the upgrade to ios 7.  She asked me last night to upgrade it so she could download an app that required ios 7 and I said no, that I might do so this weekend.  But now I will probably not do so.  I am a believer in the timebomb scenario, there's no way so many people have the same "coincidence" after upgrading to the next ios release.

     

    By the way, I did finally reset my router just to rule that out and no it did not fix my iphone 4s wifi outage.  I have set all my apple devices to not allow auto downloading of any apps or updates. 

     

    So does your daugther get a new ipad for christmas or going with another tablet? without wifi it's essentially a paperweight.

  • ios7timebombs Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 6:44 AM (in response to mfs3168)

    I wish it was that simple.  My daughter is severely autistic and yeah, without wifi, it's a paperweight, but it also is a major tool for her to communicate as well as learn.  She can't wait until xmas, she needs it now.  I didn't want to drag that whole scenario out, but basically, she's a mess without it.  Thanks apple- you guys just screwed a special needs child out of her tools to effectively communicate.

     

    Now, since that cat is out of the bag.. she didn't come to me saying the wifi doesn't work.  She started crying and hitting herself becuase she couldn't understand why it just stopped working.  She was up until 1AM crying, hitting me, herself, kicking and throwing things.  She's incapable of understanding her frustrations and that's all she can do about it.  It's unfortunate, but that's life as she/we know it.  And of course, I spend the whole time trying to fix the **** thing (unfixable), and comfort / calm her.

     

    I have to say.  I'm an IT guy.  My company is mostly PC, but our marketing dept uses macs, we have all kinds of MACS, pros, imacs, macbooks, airs, you name it, and that stuff is crazy to support.  We pay so much **** money for the apple store to constantly fix them.  What you can do on a PC in two clicks takes 10-15 on a mac.  It's the worst thing in the world to support IMO.  Just saying.. apple.. get it together.. sheesh.

     

    See, toldya I was livid

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Nov 22, 2013 6:48 AM (in response to vaportrails2002)

    vaportrails2002 wrote:

     

    TJBUSMC1973 wrote:

     

    vaportrails2002 wrote:

     

    TJBUSMC1973 wrote:

     

     

     

    If it was the software, then MILLIONS of iPhone 4S users would have the same problem.

     

    It's the hardware, not the software.  And wi-fi greyingout after an update has been happening for a long time, even before iOS 6.

     

    Tom, So what was it again that caused the hardware to fail? Thanks

     

    When the iPhone updates the software, the processor works harder than normal, and that process generates heat.  With a normal wi-fi chip, this amount of heat is within tolerances, and causes no issues.  With a defective wi-fi chip, this amount of heat can cause problems. 

     

    Imagine two bottles, both labeled as having a capacity of 1.00 liters.  One is defective, and actually can only hold 0.90 liters.  But that's not noticeable under normal operation, when you only use about 0.50 liters of water on a daily basis.

     

    One day, you fill both bottles with 0.95 liters of water; one is fine, no overflow.  The defective one spills over. 

     

    That's essentially what happens here.  The amount of heat generated in the update process is too much (or even the 'last straw that broke the camel's back) for the defective wi-fi chip.

     

    The chip was ALWAYS defective.  The defect only becomes apparent after the tolerance is exceeded.

     

    Does that make sense?  If it was the software that causes the problem, then all iPhone 4Ss would 'overflow'.

     

    And before anyone asks, if it was the processor generating more heat than it is supposed to, then there would be far more problems than just wi-fi.  The iPhone would probably not even power on if the processor was bad.

     

    I don't need the pretty little story, I just wanted you to admit "The chip was ALWAYS defective"....and who uses liters? When did you go all euro on us? It all depends on when the chip was made and where, etc. Not all are bad obviously, but they did make a bad batch of parts in which installing the software caused them to bite the dust. So under normal conditions (not upgrading the ios) our phones would be fine. Im not saying it is a software issue, im saying the software install causes the issue. The chip is already fried (thanks Apple) and even if it was possible to go back to ios6, my guess it the damage was already done and the wifi still wouldn't work. Still, not my problem...it's Apple's.

    I’ve never said the chip wasn’t defective.  I’ve always said this is most likely a hardware issue, not a software one. 

     

    And who uses liters?  You've never purchased a bottle of soda at the local grocery store?  Should I have used 2 liter bottles instead?  The metric system isn't exclusive to Europe.  The U.S. military uses 5.56 millimeter ammunition in the M-16, 7.62 millimeter in the M-60, and 40 millimeter in the M-203 grenade launcher.  Even your iPhone uses the metric system. KILObyte, MEGAbyte, GIGAbyte.  But nice job trying to deflect the issue.

     

    Under 'normal' conditions, the defective wi-fi chip can still fail.  If exposed to an amount of heat that is greater than the tolerance the chip can withstand, it will fail.  The only difference between a defective wi-fi chip and a non-defective one is the maximum amount of heat that it can endure.  Regardless of the SOURCE of that heat.

     

    The update process (not the software itself) generates heat.  There have been users that have reported that after performing a mass update of multiple Apps (no iOS software upgrade involved at all), their wi-fi chips failed... because of the HEAT.  Some users have reported that after having their phone outside on a very hot day, the wi-fi chip failed... because of the HEAT.

     

    You are correct that going back to a previous iOS will have no effect.  Because, again, it's not the software.

     

    And as far as who's problem it is?  You're half right.  If you're under warranty, it's Apple's problem.  If you're not, then it's your problem.

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Nov 22, 2013 6:59 AM (in response to ios7timebombs)

    ios7timebombs wrote:

     

    Last night, my daughter came to me, wifi wouldn't connect.  It was trying, but every time it connected, it just wouldn't work and would disconnect within seconds.  I looked at it, rebooted my router, etc.. couldn't find a problem.  I had noticed an update was waiting to install, so I figured I would see if that corrected the problem.

     

    Nope.  Just as bad.

     

    I've been skeptical since I was also a victim of ios 7 with the whole "hardware" failure with the camera, facetime, etc being broken by the update.  They had to replace my brand new iphone.  At least it was under warranty, but the apple store is an hour away.

     

    So now, my daughters ipad 2, well out of warranty, is defective, or broken.  I want to say it was the software update, but I think that's only part of it.  How is it that the wifi just happened to coincidentally break within minutes of the 7.0.4 patch auto-downloading?  At the same time, a brand new ipad just released (I think).. been seeing a lot of commercials on TV for the ipad air.. although mostly ignored them. 

     

    Call me a wingnut conspiracy theorist, but the parallels to new hardware releases, patches, and ios updates seems like they have intentionally designed timebombs in their hardware/software systems.

     

    Prove me wrong.

     

    And yeah, I'm livid about this.

     

    Don't need to.  Traditionally, it's the claimant that has the burden of proof, not the defendant.

     

    Feel free to be paranoid.  Wi-fi greyed out issues have been reported even midway between product launches, and most customers who experience the issue discover it within their warranty period, when Apple does a FREE replacement.

     

    Why does my iPhone 3GS still run just fine?  Shouldn't it have had the same 'Time Bomb'?  Or my iPhone 4?

  • Arielsam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 9:10 AM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    Under 'normal' conditions, the defective wi-fi chip can still fail.  If exposed to an amount of heat that is greater than the tolerance the chip can withstand, it will fail.  The only difference between a defective wi-fi chip and a non-defective one is the maximum amount of heat that it can endure.  Regardless of the SOURCE of that heat.

     

    I understand perfectly.

     

    The problem is that conditions are set by Apple iOS, not by me.

     

    Apple sold me an iPhone which works well under their conditions at that time. Now, with iOS7, they set a new "normal" condition that cause the chip to fail.

     

    Do I have to pay for a new chip? is it my fault? is it bad luck? or is it that Apple installed a "deffective bottle" that can not be filled full capacity?

     

    Ok, it is a HW problem, but it should be replace it at no cost. Warranty expired or not, Apple should take care of their glitches.

  • ios7timebombs Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 9:42 AM (in response to TJBUSMC1973)

    Who said anything about a greyed-out wifi icon?.. oh yeah, somebody else earlier in this thread.

     

    I've now personally witnessed 3 iphones and one ipad, two being my own, that "broke" at the exact same time as an ios update.  Now, I just started using the iphone this year, I've used andriod since it initially launched.  Why is it that windows and android phones don't mysteriously "break" when they do updates?  Being a IT guy, and believe me when I say I've done my share or desktop support (and still do).. since about 1993.  I've never once in all my years seen a PC hardware failure triggered by a software upgrade.  In fact the only PC hardware failure caused by software is a known variant of viruses that cause intentional harm to HDD's and other physical write devices.

     

    So the burden is on me?  Nothing past circumstantial is even possible, and you know that.  As well as I know you cannot possibly prove the opposite.  But given the evidence at hand, the conclusion is pretty obvious to anyone who is objective and reasonable. 

     

    I could be wrong about HOW they are doing it, but I'm pretty confident that they are intentionally doing it..

     

    Apple doesn't sell wifi plans, they don't sell phone plans.  They sell hardware, and service.  They make it pretty cheap in china, we all know that.  It's cheap to replace (for them) and they generally only offer 1 year guarantees on purchase unless you want to buy a better guarantee.  Why should you have to??

     

    It all boils down to Profit$.  It always has.  Hardware failure after 1 year = $$$$$ for replacements. 

     

    Who in the world buys an ipad or iphone with the expectation that it will only last a year?  Sadly, me.

     

    I'd have gone back to android 5 days after buying my iphone if my job didn't insist I used it.

     

    My daughter has no choice, as most of the apps that are designed are itunes only.. no android equalivant (yet).

     

    I'm still pretty darn irate.  I will be until apple fixes or replaces mine at no cost, which likely wont ever happen.

     

     

    And how suspect is it that the update broke the wifi just moments after it downloaded, before even being installed?  Smart devices.... that do what they are programmed to do.

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Nov 22, 2013 1:17 PM (in response to ios7timebombs)

    If it was all about profit, then why would they offer to repalce any out of warranty device (even one that has physical damage) for about 66% off the cost of a new one?  Are they required to offer a discounted replacement?

     

    Nope.  And enough people upgrade to new models, they don't need to 'sabatoge'.  Look how many iPad Airs were sold.  How many of those customers already had a working iPad?  The vast majority of them.

     

    You're grasping at straws, because you're mad.  I get that.  But it doesn't make you right.

     

    Prove your case, Jerry Fletcher.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 9:56 PM (in response to TJBUSMC1973)

    I’ve never said the chip wasn’t defective.  I’ve always said this is most likely a hardware issue, not a software one. 

     

    And who uses liters?  You've never purchased a bottle of soda at the local grocery store?  Should I have used 2 liter bottles instead?  The metric system isn't exclusive to Europe.  The U.S. military uses 5.56 millimeter ammunition in the M-16, 7.62 millimeter in the M-60, and 40 millimeter in the M-203 grenade launcher.  Even your iPhone uses the metric system. KILObyte, MEGAbyte, GIGAbyte.  But nice job trying to deflect the issue.

     

    Under 'normal' conditions, the defective wi-fi chip can still fail.  If exposed to an amount of heat that is greater than the tolerance the chip can withstand, it will fail.  The only difference between a defective wi-fi chip and a non-defective one is the maximum amount of heat that it can endure.  Regardless of the SOURCE of that heat.

     

    The update process (not the software itself) generates heat.  There have been users that have reported that after performing a mass update of multiple Apps (no iOS software upgrade involved at all), their wi-fi chips failed... because of the HEAT.  Some users have reported that after having their phone outside on a very hot day, the wi-fi chip failed... because of the HEAT.

     

    You are correct that going back to a previous iOS will have no effect.  Because, again, it's not the software.

     

    And as far as who's problem it is?  You're half right.  If you're under warranty, it's Apple's problem.  If you're not, then it's your problem.

    I feel like I am aruging with one of my children! I don't buy defective bottles of soda, Really Kilo is metric? I would have never known that...thanks.

     

    The software update caused all the wifi chips to fail...enough said, it is quite obvious by now.

     

    So thousands of people left their phones out in the sun on the same day? Did Apple make the sun come up that day? Did Apple write the software to make the sun hot? Another bad analogy.

     

    Did you put 7.0.4 on your yet? When it gets messed up, lets see how mad you get?

     

    And Apple is still responsible. Not my problem!

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Nov 23, 2013 6:14 AM (in response to vaportrails2002)

    vaportrails2002 wrote:

     

    I’ve never said the chip wasn’t defective.  I’ve always said this is most likely a hardware issue, not a software one. 

     

    And who uses liters?  You've never purchased a bottle of soda at the local grocery store?  Should I have used 2 liter bottles instead?  The metric system isn't exclusive to Europe.  The U.S. military uses 5.56 millimeter ammunition in the M-16, 7.62 millimeter in the M-60, and 40 millimeter in the M-203 grenade launcher.  Even your iPhone uses the metric system. KILObyte, MEGAbyte, GIGAbyte.  But nice job trying to deflect the issue.

     

    Under 'normal' conditions, the defective wi-fi chip can still fail.  If exposed to an amount of heat that is greater than the tolerance the chip can withstand, it will fail.  The only difference between a defective wi-fi chip and a non-defective one is the maximum amount of heat that it can endure.  Regardless of the SOURCE of that heat.

     

    The update process (not the software itself) generates heat.  There have been users that have reported that after performing a mass update of multiple Apps (no iOS software upgrade involved at all), their wi-fi chips failed... because of the HEAT.  Some users have reported that after having their phone outside on a very hot day, the wi-fi chip failed... because of the HEAT.

     

    You are correct that going back to a previous iOS will have no effect.  Because, again, it's not the software.

     

    And as far as who's problem it is?  You're half right.  If you're under warranty, it's Apple's problem.  If you're not, then it's your problem.

    I feel like I am aruging with one of my children! I don't buy defective bottles of soda, Really Kilo is metric? I would have never known that...thanks.

     

    The software update caused all the wifi chips to fail...enough said, it is quite obvious by now.

     

    So thousands of people left their phones out in the sun on the same day? Did Apple make the sun come up that day? Did Apple write the software to make the sun hot? Another bad analogy.

     

    Did you put 7.0.4 on your yet? When it gets messed up, lets see how mad you get?

     

    And Apple is still responsible. Not my problem!

    And I wish I was debating this with one of my children.  They would understand the analogy.  So, you've tested every bottle of soda you've ever purchased?  Laughable.  You have no idea whether or not you've ever purchased a defective bottle or not.  And that's not even the point.  It was an example, designed to be understood by someone of average or higher intelligence, or even a young child.

     

    And yes, kilo is metric: http://en.wikipedia.org/wiki/Metric_prefix

     

    No, the software update did not cause all of the wi-fi chips to fail.  Only the pre-defective ones were affected, by the HEAT involved in the update process.  Not the actual code itself.  If it was the code, then ALL identical models would be affected.  And that is not the case, not by a long shot.  It is a very, very small percentage that are affected.

     

    I never said thousands of people reported their wi-fi failed after exposing their devices to outside temperatures higher than normal.  It doesn't take thousands to prove that heat generated by non-updates can cause the SAME problem.

     

    Yes, I've had iOS 7 on my iPhone 4 for about five months now, since around June.  And even now, with iOS 7.0.4, still no problems.  A few of my friends have 4Ss, and same thing.  No problems.

     

    Do you want your iPhone to work properly with wi-fi?

    Is your iPhone outside of its warranty?

    Then it is YOUR problem.  See who blinks first; you or Apple.  They're not going to blink.

     

    Now, that being said, there's nothing saying you can't contact Apple Support, and request an exception.  But I strongly urge that you tone down your antagonistic attitude.  Apple is not required, by ANY stretch of the imagination, to accomodate you.  Try using your polite, indoor voice when you call in, and asking nicely.  You might get lucky.

     

    But somehow, I doubt you'll be able to restrain yourself and act like a rational adult.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2013 11:43 AM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    vaportrails2002 wrote:

     

    I’ve never said the chip wasn’t defective.  I’ve always said this is most likely a hardware issue, not a software one. 

     

    And who uses liters?  You've never purchased a bottle of soda at the local grocery store?  Should I have used 2 liter bottles instead?  The metric system isn't exclusive to Europe.  The U.S. military uses 5.56 millimeter ammunition in the M-16, 7.62 millimeter in the M-60, and 40 millimeter in the M-203 grenade launcher.  Even your iPhone uses the metric system. KILObyte, MEGAbyte, GIGAbyte.  But nice job trying to deflect the issue.

     

    Under 'normal' conditions, the defective wi-fi chip can still fail.  If exposed to an amount of heat that is greater than the tolerance the chip can withstand, it will fail.  The only difference between a defective wi-fi chip and a non-defective one is the maximum amount of heat that it can endure.  Regardless of the SOURCE of that heat.

     

    The update process (not the software itself) generates heat.  There have been users that have reported that after performing a mass update of multiple Apps (no iOS software upgrade involved at all), their wi-fi chips failed... because of the HEAT.  Some users have reported that after having their phone outside on a very hot day, the wi-fi chip failed... because of the HEAT.

     

    You are correct that going back to a previous iOS will have no effect.  Because, again, it's not the software.

     

    And as far as who's problem it is?  You're half right.  If you're under warranty, it's Apple's problem.  If you're not, then it's your problem.

    I feel like I am aruging with one of my children! I don't buy defective bottles of soda, Really Kilo is metric? I would have never known that...thanks.

     

    The software update caused all the wifi chips to fail...enough said, it is quite obvious by now.

     

    So thousands of people left their phones out in the sun on the same day? Did Apple make the sun come up that day? Did Apple write the software to make the sun hot? Another bad analogy.

     

    Did you put 7.0.4 on your yet? When it gets messed up, lets see how mad you get?

     

    And Apple is still responsible. Not my problem!

    And I wish I was debating this with one of my children.  They would understand the analogy.  So, you've tested every bottle of soda you've ever purchased?  Laughable.  You have no idea whether or not you've ever purchased a defective bottle or not.  And that's not even the point.  It was an example, designed to be understood by someone of average or higher intelligence, or even a young child.

     

    And yes, kilo is metric: http://en.wikipedia.org/wiki/Metric_prefix

     

    No, the software update did not cause all of the wi-fi chips to fail.  Only the pre-defective ones were affected, by the HEAT involved in the update process.  Not the actual code itself.  If it was the code, then ALL identical models would be affected.  And that is not the case, not by a long shot.  It is a very, very small percentage that are affected.

     

    I never said thousands of people reported their wi-fi failed after exposing their devices to outside temperatures higher than normal.  It doesn't take thousands to prove that heat generated by non-updates can cause the SAME problem.

     

    Yes, I've had iOS 7 on my iPhone 4 for about five months now, since around June.  And even now, with iOS 7.0.4, still no problems.  A few of my friends have 4Ss, and same thing.  No problems.

     

    Do you want your iPhone to work properly with wi-fi?

    Is your iPhone outside of its warranty?

    Then it is YOUR problem.  See who blinks first; you or Apple.  They're not going to blink.

     

    Now, that being said, there's nothing saying you can't contact Apple Support, and request an exception.  But I strongly urge that you tone down your antagonistic attitude.  Apple is not required, by ANY stretch of the imagination, to accomodate you.  Try using your polite, indoor voice when you call in, and asking nicely.  You might get lucky.

     

    But somehow, I doubt you'll be able to restrain yourself and act like a rational adult.

     

    And I feel like I'm debating with... well, let's not go there. (sound familiar?) You don't understand the concept of sarcasm I guess. That is why I have having fun with you. The whole "I would have never known that...thanks" is called sarcasm, but it went right over your head and you proceed to post the definition from wikipedia...that's laughable. Well there is a dig back at you "designed to be understood by someone of average or higher intelligence, or even a young child." I see by your other posts (not just here) that you like to put people down for some season...like you know it all? Maybe you should be a Apple Genius!

     

    Are you saying that your posts are coming from a rational adult?

     

    Also, since this happened to 4s's with ios 6.1.3, wouldn't you think Apple knew about it? The whole heat while upgrading came up then, so you know Apple was aware of the issue...so hey, lets let them put on ios7, which will make the phone run even hotter and burn out thousands of chips this time around? This time we know for sure due to the release of the 4s and the warranty time frame that they will all most likely be out of warranty...even with AppleCare. Do you think this crossed anyone's minds at Apple? Nah

     

    I see by the June date you referred to that you are a developer and had the beta, so this is your excuse to defend Apple on this one. Like I said before, if it was your phone, you would be doing just the opposite here.You would be making up crazy analogies about why you think you are right. See...there are no analogies here. Apple's update screwed up our phones, not yours, so be done with it. Go bother someone else. And I'm not blinking, but Apple just feel asleep at the wheel and it about to bit a brick wall (or a bricked iphone).

  • nabileldeh Calculating status...
    Currently Being Moderated
    Nov 25, 2013 10:19 AM (in response to snarkchariot)

    i have the same issue since the latest update and its good to see so many people have the same problem because I just came back from the Apple store where they told me that its a hardware issue and I have to replace my phone. Its funny to see how many people had hardware failure after the update.

     

    God bless Sony Ericsson and Nokia

     

    Never had any issue with both

  • FranciscoPincay Calculating status...
    Currently Being Moderated
    Nov 25, 2013 2:03 PM (in response to onnovbr)

    Mismo Problema, actualizo a la version 7.0.4 y se desactiva el wifi, ahora me dicen que el problema es el telefono.

     

    No puede ser el telefono o es mucha coincidencia que actualizandolo se desactive el wifi?

    No se que pensar pero no me agrada esto.

    1 año sin inconvenientes y resulta que ahora que el telefono esta en su ultimo dia de garantia tiene problemas de fabrica????'

     

    Decepcionado de Apple

     

     

    Espero una nueva actualizacion y reparen el inconveniente.

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Nov 29, 2013 6:50 AM (in response to vaportrails2002)

    vaportrails2002 wrote:


    *snip*


    I see by your other posts (not just here) that you like to put people down for some season...like you know it all? Maybe you should be a Apple Genius!


    This time we know for sure due to the release of the 4s and the warranty time frame that they will all most likely be out of warranty...even with AppleCare.



     

    The only time I ever 'put people down' is when they are acting in an irrational or impolite manner, or misusing this forum.  This is for technical assistance from your peers, not a place to vent your frustration about Apple or your Apple products.  There are other forums for that on the web.

     

    Apple has done recalls previously, when warranted by a certain percentage of units having a particular issue.  The iPhone 4S wi-fi issue is not significant or prevalent enough to warrant a recall.  The standard warranty program is sufficient.

     

    The iPhone 4S was first available on October 14th, 2011.  Therefore, your statement that, even with AppleCare, it would have been outside of warranty when iOS 7 was released is completely incorrect.  Any iPhone 4S user with AppleCare on that device still had warranty coverage on September 26th, 2013, when iOS 7.0.2 was released.

     

    The update (the software itself) didn't do anything to your phone.  Your phone was defective from day one.

     

    I wish you the best of luck.  In the future, I recommend taking more thorough precautions with your important purchases.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2013 7:39 PM (in response to TJBUSMC1973)

     

    The iPhone 4S was first available on October 14th, 2011.  Therefore, your statement that, even with AppleCare, it would have been outside of warranty when iOS 7 was released is completely incorrect.  Any iPhone 4S user with AppleCare on that device still had warranty coverage on September 26th, 2013, when iOS 7.0.2 was released.

     

     

    I wish you the best of luck.  In the future, I recommend taking more thorough precautions with your important purchases.

    yet everyone here has been waiting for an answer from Apple. It's been over 2 months since my wife's phones battery and wifi problems and Apple hasn't said a word. We can argue all day on hardware or software or whatever. If they are smart enough to bring it into the Apple store they get lucky...if they wait to see if there is some sort of magic patch "that will never happen" they loose out and their warranty runs out.

     

    The phones may have been defective since day one, but it is quite apparent that iOS 7 did the damage.

     

    Why do you only pick out certain things to answer?

     

    As for my important purchases in the future...they wont be Apple products!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.