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I cannot sign in to the Mac App Store

I've been trying for the past few days to sign in to the Mac App Store. I get as far as entering my Apple ID, password and hit Enter but the activity clock just keeps spinning and spinning. I have a second Apple ID and tried that - it works no problem. The first ID I'm having the trouble with works fine elsewhere, on iTunes and here on the discussion communities. I've looked through a lot of the suggestions, have logged out, changed the password, deleted more plists than I care to remember, still no joy. Any geniuses out there able to help me on this really odd one? I'm running 10.8.5 on a MacBook Pro.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 24, 2013 6:59 AM

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7 replies

Oct 24, 2013 9:27 AM in response to Eric Sheppard

I have the same issue with one of my Apple IDs.

I use 2, an Alerican one and a French one.

Everything works fine wirth the newer French one.


But I have had issues with the American one for several weeks.

One is that I get an error message signinf into iTunes that the iTunes store is unavilable. Deleting cookies and certain files is a temporrary fix.


And for the last few days (I was already using Mavericks) I have the same issur as you signing to the Mac App Store with my American Apple ID. (load for ages).


I have spent several hours with iTunes and Applecare teams over the last month and a half. They provided a temporary fix for iTunes but nomore.

The issues are the same on 3 different Macs, as well as Windows 7 inside VMWare (except of course that there is no Mac App Store on Windows)



Anyway, I have a temporary fix for accessing the Mac App Store :

- Create a new user in System Preferences/Users and Groups. A standard user is sufficient.

- Login to your Mac as that new user.

- Sign on to the Mac App Store.

- Buy / update your apps.

- Log out and delete the "new" user in System Preferences/Users and Groups


I could see that if I sign on iTunes with my French Apple ID (as the new Mac user), I then have the same problems when trying to sign on with the American ID.


Hope this helps,

Jérôme.

Oct 26, 2013 3:03 PM in response to Eric Sheppard

Just a "me too" here - since I upgraded to Mavericks, I can not get into the App Store at all, just spins after I enter my credentials...


Same Apple ID works fine (so far anyway!) in iTunes, and here, and in my Apple Developer accounts and etc...


Quite anoying, as there are a bunch of updates I want and some stuff I need to install form the store...

Oct 27, 2013 5:00 AM in response to Eric Sheppard

Hmm, still not working for me: At least, not from my regular user login - I tried Jerome's suggestions of creating a new user, and that worked fine...


So, what I have is:


- Everything worked fine prior to the Mavericks upgrade (indeed I used the Ap Store to do the upgrade!)


- After the upgrade, iTunes and etc., that use the same Apple ID, all seem to still work.


- But I can not log into the App Store... From any of the pre-exisitng accounts on this machine.


- A freshly created account, however, can log in to the App Store.


I tried the various suggestions for deleting plists and etc., but so far they have not worked for me. I also tried various varioations on safe mode too, to no avail.


The only thing that seems to have worked (so far anyway) is to create a fresh account for access to the App Store.


This is not great, but it is working for now, until a better fix comes along!

Nov 5, 2013 8:29 AM in response to Reaperducer

Well, inspired by this post, I just tested it again - having only tried to access from the "known good" account.


And... it now appears to be working again, on my "regualr" account.


So, broken for days, nothing I did made any difference.

Ignore it for a few days. Fixed!


Time, it seems, is a great healer.


Wish I knew what actually changed though!

Dec 4, 2013 2:59 PM in response to Eric Sheppard

I did All every body told, but nothing could be usful! It seems that from Mac to Mac even with the same OX S it's different.

Anyway What helped me at last was this:


http://support.apple.com/kb/HT5621?viewlocale=en_US


Follow the step of changing ID insteas of changing password or creat a new one.

That helped me and now it's working.


Good chance

I cannot sign in to the Mac App Store

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