Printer Canon IR1025 / IRC1030 doesn't print after installing OS X Mavericks

Download and install the UFR2 v10.2.0 driver for OS X 10.9

http://support-au.canon.com.au/contents/AU/EN/0100491502.html

Then remove the current printer from Printers and Scanners and create a new printer. Note that when you select the respective Canon model in the USE menu, the new v10.2 driver lists the models without UFRII in the name. So for example, for the iR1025iF, ensure you select the entry that shows Canon iR1025iF. The entry that shows Canon iR1025iF UFRII will be for the older driver.

The #853 error indicates a print job contained data the iR did not understand. This can happen when you send Postscript print job to a machine without a Postscript kit. So double check which printer driver you used. If you open Printers & Scanners and select the iRC1030 and then click on Options & Supplies, under the General tab you will see Driver Version. This needs to be 10.2.0. If it is something else then you have selected the wrong driver when creating the printer queue.

If you are definitely using the UFR2 v10.2.0 driver then my other thought is that this iRC1030 does not have the UFR2 print kit. In most regions, UFR2 is a standard inclusion. But there is a chance that is not the case for your region. So you need to check what print options the machine has. Now I don't know this model - we don't have it in Australia - so I am unsure of where or how exactly you can confirm this. You may be able to open the machines internal web page by entering its IP address into a web browser. Via one of the menus you could then see what print kits are installed.

If you have no luck finding what kit is installed then one test you can do is create a new print queue using the LPD protocol and selecting the Generic Postscript driver included with OS X. Then send a simple text document to the machine and see if it prints. If it does, then it confirms that the iRC1030 has the Postscript kit installed so you can then use the Canon PS v4.00 driver which is also compatible with OS X 10.9. I have provided a link to that driver below.

http://support-au.canon.com.au/contents/AU/EN/0100422302.html

That fixed it for me!

Now, however, I see two drivers running in the Activity Monitor, which appear to be redundant:

Canon CMFP BackGrounder

UFR II BackGrounder

Do I need both? How do I prevent the old UFR II application from running if it's not needed?

Thanks,

Jeremy

Hi Jeremy,

You don't need either of those processes. They belong to the previous version of UFR2 driver.

To stop them, open Finder and select Go > Go to Folder. Then enter the following path (or copy and paste it)

/Library/LaunchAgents

and press Return.

Here you will see two Canon files; "jp.co.canon.UFR2.BG.plist" and "jp.co.canon.CMFP.BG.plist". Trash both of these files, then logout and log back in. Now you will not have either service running.

You could also trash the UFR2 and CMFP folders located in /Library/Printers/Canon

Done and done. Win! Thanks!

With the new 'energy' tab on the activity monitor as a guide I've been on a rampage getting rid of a surprising amount cruft. That's two more slain.

Can you open System Information and select Printers in the left sidebar. In the top right pane, select the iRC1030 and the bottom right pane will show information about this print queue. Can you copy this information and paste back here so I can check how the queue has been created.

Thanks for supplying this information. It looks correct so I am not sure why the machine would be showing the #853 error. Are you printing to the iRC1030 from other Mac's or PC's using the UFR2 printer driver?

And another suggestion.

Open Printers & Scanners and select the iRC1030. Then click on Options & Supplies and select the Utilities tab. Click on Open Printer Utility. This will open the Canon Office Printer Utility application. Here you will see a button labelled Printer Information. Click this. You should now get the Printer Information window appearing showing the configuration of the iRC1030. Did this work and is it showing the correct information?

Hi PAHU, sorry for the interruption, but could you please take a look at the thread below.

https://discussions.apple.com/thread/5534927?answerId=23728198022#23728198022

Thanks for the images. It shows that you have Dept ID enabled. On the window behind the Printer Information windows that has the Department ID Management settings I can see that you have an ID of 15 and a password set. If you press the Verify button under section, do you get a confirmation that the ID/Pwd are correct?

If they are verified as correct, if you then enable the "Confirm Dept ID/PIN when Printing" setting, then when you do print you should get a pop-up that allows you to confirm that the Dept ID/PIN is being used. Can you see if this lets the Mac's print again.