Unable to view Inbox sub-folders in Mail on OSX Mavericks

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Level 1

6 points

Unable to view Inbox sub-folders in Mail on OSX Mavericks

Hello,

I'm working with two Exchange accounts that have the same problem. Both accounts have sub-folders underneath the Inbox folder. After upgrading to OSX Mavericks, the sub-folders are no longer visible within Mail. If I go on the web and mark a mail in one of these sub-folders as unread, the unread count on the Inbox increases, however the mail along with the subfolder it is in, are still not visible. Additionally, if I right-click on the Inbox folder and choose "Get Account Info", and switch to "Messages on Server", I can see the sub-folders listed there, the number of messages in it, and the size of the folder. If I click on the folder within this window and choose "Show Messages" it opens a new, blank, Mail window.

Does anyone have any ideas about how to get these folders to show again? I tried rebuilding to Inbox to no avail. I am trying to find a solution that doesn't involve recreating the account in Mail, if possible, as some of the mailboxes I have to deal with are extremely large, and to re-download them all from the Exchange server would take a very long time.

Thanks in advance to anyone who might be able to help.

Mail-OTHER, OS X Mavericks (10.9)

Posted on Oct 24, 2013 9:15 AM

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Answer 1

Maszek

Level 1

24 points

Sep 4, 2017 7:30 AM in response to shearm24

1411 Days since this thread was opened--and counting. No definite solution as of yet, apparentlly. I encountered this issue as well. I'm wondering if it has anything to do the way Mac Mail handles POP-mail accounts. There are some providers out there, that still don't offer anything but POP mail-fetching (like freemail.hu). For me it means no setting rules on my mail-server, all mail has to be received in my main inbox, without filtering. Oddly enough, in previous versions of Mac Mail (before El Capitan) I was able to see subfolders (on my Macbook).
My IMAP protocol accounts are doing just fine. Any clues, anyone? Like definite clues?

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Answer 2

varjak paw

Level 10

170,200 points

Oct 24, 2013 9:20 AM in response to shearm24

Forgive what may be a dumb question on my part, but you do have the mailbox sidebar showing, and have clicked the disclosure triangle next to the Inbox, yes?

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Answer 3

shearm24 Author

Level 1

6 points

Oct 24, 2013 9:25 AM in response to varjak paw

It's ok, I probably should have specified. On niether computer does the arrow show up to the left of Inbox in order to expand the folder.

Edit: The arrow was there however, before the upgrade to Mavericks.

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Answer 4

KiltedTim

Level 10

195,195 points

Oct 24, 2013 9:27 AM in response to shearm24

shearm24 wrote:

I am trying to find a solution that doesn't involve recreating the account in Mail, if possible, as some of the mailboxes I have to deal with are extremely large, and to re-download them all from the Exchange server would take a very long time.

Sorry... That would be my very first suggestion, unfortunately.

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Answer 5

shearm24 Author

Level 1

6 points

Oct 24, 2013 9:53 AM in response to KiltedTim

KiltedTim wrote:

shearm24 wrote:

I am trying to find a solution that doesn't involve recreating the account in Mail, if possible, as some of the mailboxes I have to deal with are extremely large, and to re-download them all from the Exchange server would take a very long time.

Sorry... That would be my very first suggestion, unfortunately.

I went ahead and did this for the smaller of the two mailboxes, and no luck, the sub-folder is still missing.

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Answer 6

Oct 24, 2013 7:09 PM in response to shearm24

I have the exact same problem. Apple, please fix this!

I also removed my account and re-added it, but the subfolders do not show up.

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Answer 7

plagarri

Level 1

0 points

Oct 24, 2013 11:22 PM in response to Jeff Clune

Same issue for me. Please Apple solve this problem ASAP!

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Answer 8

Oct 24, 2013 11:46 PM in response to plagarri

This article documents the issue and many others. It also points to a solution: recreate all your Inbox subfolders as their own folders (not as subordinates to Inbox) and then manually move everything to the new folders. Total pain, but at least a workaround.

http://tidbits.com/article/14219

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Answer 9

plagarri

Level 1

0 points

Oct 25, 2013 12:30 AM in response to Jeff Clune

Thanks but It doesn't work for my exchange account!

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Answer 10

Oct 25, 2013 6:08 AM in response to shearm24

Hi all

Same here!

The folders still show up on my iPad and iPhone AND i can still move emails into the folders. So in the context of "move email" all the folders show up. But as above, no email folders in the main menu of Mail. I am using an Exchange server too and already setup everything fresh from the start but it did not solve the problem. Looks like nobody tested upgrading an existing Exchange/Apple Mail setup to Mavericks...maybe because Exchange is to exotic. ;-)

Hope this gets fixed soon and I hope it raises some new ideas in terms of QA!

Regards

NOS

Edit: Typo

Message was edited by: realNOSfentor

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Answer 11

shearm24 Author

Level 1

6 points

Oct 25, 2013 7:14 AM in response to realNOSfentor

realNOSfentor wrote:

Hi all

Same here!

The folders still show up on my iPad and iPhone AND i can still move emails into the folders. So in the context of "move email" all the folders show up. But as above, no email folders in the main menu of Mail. I am using an Exchange server too and already setup everything fresh from the start but it did not solve the problem. Looks like nobody tested upgrading an existing Exchange/Apple Mail setup to Mavericks...maybe because Exchange is to exotic. ;-)

Hope this gets fixed soon and I hope it raises some new ideas in terms of QA!

Regards

NOS

Edit: Typo

Message was edited by: realNOSfentor

Mail seems to know it's there, as you described, but for some reason just doesn't display it. Honestly, it seems like someone just made an oversight and forgot to put the little arrow in to let us expand folders that have sub-folders.

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Answer 12

shearm24 Author

Level 1

6 points

Oct 25, 2013 9:33 AM in response to shearm24

Looks like I'm 3/4 with this problem. I have 3 users who cannot see the sub-folders, and 1 user who can. Not sure yet however why this one person doesn't have the issue.

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Answer 13

MrAustin

Level 1

0 points

Oct 25, 2013 9:44 AM in response to shearm24

I noticed this problem this morning with my iCloud account. I have several sub-folders under the Archive folder and even setup a drop down menu in the favorites bar. The menu in the favorites bar still gives me the option to select the sub-folders but then nothing appears in the email list. iOS7 works just fine. Hopefully they notice and fix it soon.

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Answer 14

Oct 25, 2013 1:38 PM in response to shearm24

I have the same problem. No arrow next to the inbox. I tried reinstalling my information for my various accounts and they do not even show up. I can go to the internet account preferences and see all my accounts there, they are just not connecting to my mail. Then I tried to shut down the computer and couldn't because mail was blocking it from closing. I had to do a force quit in order to get it to finally shut down. This is very aggravating. I am a fairly new apple user and right now I am ont impressed. Apple, fix this quickly!!!!!!!!!!! 😟

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Answer 15

Oct 26, 2013 1:34 PM in response to shearm24

I have the same problem only on my MacBook Air. I updated to Mavericks on my iMac and my sub folders are still there....hmmm.

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