After installing Mavericks on my iMac, I was pleased to discover that all of my existing programs were working with the exeception of AOL Desktop for Mac. That program crashes on launch. It worked fine with Mountain Lion. While I'm sure not very many people still use this program, I was wondering if those that do were having the same problem and have you found any fixes? Thanks
It's not just you. I have this problem too. If i get a solution i will post here and could you do likewise please.
Be happy to. I did contact AOL and this was the response I recieved:
Hi there,
Unfortunately, the feature that you require is not compatible with OS x Mavericks.
If you need assistance with something else, simply reply to this email and describe your situation. We will do our best to help you find the right solution as quickly as possible.
We look forward to continuing to provide you with the best online experience possible. Remember, you can always reach us by emailing MemberFeedback@aol.com.
Sincerely,
AOL Community
As you can see, it would appear at that AOL has no intentions of updating AOLDTFM. Since the program will open, but immediately crashes and the icon is not covered with an X, my guess, there may be a small tweak that can be done to get it working again. Perhaps there is a viable solution.
Same problem for me. aol desktop quits as soon as sign-in and it contains most of my emails & spam.
I contacted aol tech support by telephone. Tech walked me thru un-install of aol desktop and download a fix which solved this problem!
Excellent support!
See my success in fix by telephone contact to AOL Tech Support for Mac at
1 (888) 265-8007
Customer support was not able to help me at all. My account does not qualify for personal support. I did un-install the app, and re-installed it when the problem first happened to no avail. I'm hoping someone might find a solution to this problem that they can share complete details.
Great. Unfortunately as a UK usr who has since moved to a new service provider, they will not speak to me despite the fact that i still use their software. Do you recall the steps you took and the link to the software patch (it may be in your viewed website history).
Here's hoping.
I don't think I can help beyond above. aol tech took over my computer, downloaded the fix and installed it. I just watched what she was doing and had no control myself over my MBP.
Perhaps if you go to aol.com or help.aol.com in Safari or other browser and search for help with aol Desktop downloads.
The new AOL Dekstop I got is version 1.7.784 and it is still working and fixed the problem.
Do you have a support plan with aol?
I tried the same thing this morning and got the same answer you got!
Howard This is how I got my aol desktop to work again clic on the link at the end when you get there to the right side under resorses you will see download aol desk top it will be 1.7.784 clic and download then everything should be back to normal.let me know if it works.Bob AOL Desktop for Mac 1.7 - Mac@AOL Blog - AOL.com
It will say (aol desk top for mac)under resources!
Bob, you get 10 gold stars! That did the trick. Thanks so much for your help.
Excellent! I'm Going to help sread the word,I dont know wye apple cant just let everyone know how easy it is.Your Welcome
Indeed, Bob -- Thank you so much for posting this fix !!
My wife was quite anxious about losing her AOL with all her bookmark links, etc etc after I updated to Mavericks over the weekend.
Kudos and mucho bueno to you, sir.
AOL Desktop for Mac and Mavericks
