LondonBlue
Level 1 (0 points)

Q: Mail not showing unread count for Gmail inbox

Since upgrading to Mavericks I've noticed that I don't get a red circled mail count in the Mail app icon on the dock, or a circled number to the right of the inbox under the left-hand Mailboxes column in Mail app, for my Gmail-linked inbox.

 

I still get the little number next to the name of the inbox for my other accounts, and all other folders (which some mail is filtered to by rules) show their counts. I've noticed that I get no red mail count in the dock icon for any of my inboxes, even though the option is set.

 

This is really annoying. I get a lot of mail and I don't like the notification centre sliding in an update every time. The way I check mail, I have filters for a lot which I check via my schedule, and then anything else I can see hasn't been filtered I can deal with. But this way, I have to click into the Gmail inbox just to see if anything new is there. I missed about half-a-day's worth of non-filtered email this morning because I didn't know Mail wasn't telling me about it.

 

Has anyone else seen this behaviour, and can anything be done about it?

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 24, 2013 11:31 AM

by innovator248,Solvedanswer
innovator248 innovator248
Level 1 (10 points)
A:

The only other thing I can think of for you is to go into System Preferences > Notifications > Mail, and then make sure that the "Badge app icon" box is checked.

 

Hopefully that works!

Posted on Oct 24, 2013 4:37 PM

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LondonBlue

Q: Mail not showing unread count for Gmail inbox

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  • by innovator248,

    innovator248 innovator248 Oct 24, 2013 12:42 PM in response to LondonBlue
    Level 1 (10 points)
    Oct 24, 2013 12:42 PM in response to LondonBlue

    I have this same question. I've been running OS X 10.9 for the past 24hrs or so and so far there does not seem to be any change for this unread message issue. Initially, the Mail app seemed to be indexing (presumably because of the now required use of the All Mail mailbox) and I thought that this "unread count" issue would be rectified. However, the indexing appears to be complete and there is still no count for unread messages on the Gmail inbox.

     

    My issue seems to be the same as LondonBlue's where the unread counts are working fine for the All Mail mailbox and labels (if applicable), but not for the inbox. At the same time, I am still notified of new emails via the Notification Center.

     

    Hopefully someone finds a fix for this. I will update this post if my Gmail inbox on the Mail app starts displaying the unread count.

  • by LondonBlue,Helpful

    LondonBlue LondonBlue Oct 24, 2013 3:08 PM in response to innovator248
    Level 1 (0 points)
    Oct 24, 2013 3:08 PM in response to innovator248

    I got the count in the mailboxes/inbox to appear by doing a rebuild (menu "Mailbox" > "Rebuild"). However the dock icon still doesn't display a count.

  • by innovator248,

    innovator248 innovator248 Oct 24, 2013 3:22 PM in response to LondonBlue
    Level 1 (10 points)
    Oct 24, 2013 3:22 PM in response to LondonBlue

    Interesting... I had tried a rebuild soon after my last post on here and nothing happened. However, I just did a rebuild again and it made the unread message count appear both on the mailbox/inbox level as well as on the dock icon.

     

    I'm not entirely sure why your count appeared on one but not the other... I'm sorry that I can't be of any help with that.

     

    I'll make sure to post on this thread again if the problem returns for me.

  • by LondonBlue,

    LondonBlue LondonBlue Oct 24, 2013 3:29 PM in response to innovator248
    Level 1 (0 points)
    Oct 24, 2013 3:29 PM in response to innovator248

    I'm going to put a positive spin on it — I'm rather obsessive and NOT having the icon turn red when mail arrives in the inboxes may actually be a good thing for productivity!

     

    Just to check, under Mail > Preferences, I have "Dock Unread Count" set to "Inbox Only". I don't get a count even if I change it to "All Mailboxes" though. I can't think what else I might need to change (I've quit and restarted Mail, a system reboot might work but seems unlikely.)

  • by innovator248,Solvedanswer

    innovator248 innovator248 Oct 24, 2013 4:37 PM in response to LondonBlue
    Level 1 (10 points)
    Oct 24, 2013 4:37 PM in response to LondonBlue

    The only other thing I can think of for you is to go into System Preferences > Notifications > Mail, and then make sure that the "Badge app icon" box is checked.

     

    Hopefully that works!

  • by LondonBlue,

    LondonBlue LondonBlue Oct 24, 2013 5:13 PM in response to innovator248
    Level 1 (0 points)
    Oct 24, 2013 5:13 PM in response to innovator248

    Oh wow. I had always presumed the notification settings were just for the Notification Center (ie what scrolls in from the right of the desktop). I think I must've inadvertently unchecked the badge setting when I was switching off alerts.

     

    Thank you!

  • by sdmcgowan,

    sdmcgowan sdmcgowan Oct 26, 2013 7:24 AM in response to innovator248
    Level 1 (0 points)
    Oct 26, 2013 7:24 AM in response to innovator248

    It was already checked for me, so I unchecked it and then rechecked and now I get the red dots again....

  • by LondonBlue,

    LondonBlue LondonBlue Oct 29, 2013 7:36 AM in response to LondonBlue
    Level 1 (0 points)
    Oct 29, 2013 7:36 AM in response to LondonBlue

    I thought I'd solved the problem, but sometime today the red notification mail count on the dock icon has disappeared for my Gmail account. I'm still getting counts displayed to the right of each mailbox, and I'm getting a dock count for my other mailboxes - just not Gmail.

     

    Any ideas?

  • by LondonBlue,

    LondonBlue LondonBlue Oct 29, 2013 2:56 PM in response to LondonBlue
    Level 1 (0 points)
    Oct 29, 2013 2:56 PM in response to LondonBlue

    Now it's not showing the count to the right of the mailbox, and I haven't changed anything! This is ridiculous.

  • by LondonBlue,

    LondonBlue LondonBlue Oct 30, 2013 6:33 AM in response to LondonBlue
    Level 1 (0 points)
    Oct 30, 2013 6:33 AM in response to LondonBlue

    Very odd. My Gmail mailbox seems to be out by 3 messages. This morning when I checked my mail I had 4 new messages but the unread count showed 1, in both the sidebar and the dock icon. When I read one of these messages, the count disappeared. Is this an IMAP issue?

  • by LondonBlue,

    LondonBlue LondonBlue Nov 25, 2013 3:37 AM in response to LondonBlue
    Level 1 (0 points)
    Nov 25, 2013 3:37 AM in response to LondonBlue

    Suddenly one day last week it all started working again and hasn't gone wrong since.

  • by Mnobbs,

    Mnobbs Mnobbs Dec 27, 2013 6:26 PM in response to LondonBlue
    Level 1 (0 points)
    Dec 27, 2013 6:26 PM in response to LondonBlue

    I have this exact problem. Apple experts on the Phone cannot solve it, and I certainly can't

    I do not know what or where the "Badge all icon" is located in Preferences....cant see it!

     

    Is this an Apple MAC Mavericks issue, or.... a GooleGmail issue???

     

    I can get a count in the dock red button, if I check "All Mailboxes" in Preferences, but its a rediculous number like 548...I get 8 e's a Day!!! And I see no "un-openened" E's in any Foldder thats never been opened. And when I get one simple new real Email, the count does not go up!!!

     

    Any help appreciated....I need baby steps. Thank you. Michael.

  • by vol7ron,

    vol7ron vol7ron Mar 2, 2014 5:55 AM in response to LondonBlue
    Level 1 (4 points)
    Mar 2, 2014 5:55 AM in response to LondonBlue

    http://support.apple.com/kb/HT6114?viewlocale=en_US&locale=en_US

     

    About the update

    The OS X Mavericks v10.9.2 Update is recommended for all OS X Mavericks users. It improves the stability, compatibility, and security of your Mac. This update:

    • Adds the ability to make and receive FaceTime audio calls
    • Adds call waiting support for FaceTime audio and video calls
    • Adds the ability to block incoming iMessages from individual senders
    • Includes general improvements to the stability and compatibility of Mail
    • Improves the accuracy of unread counts in Mail
    • Resolves an issue that prevented Mail from receiving new messages from certain providers
    • Improves AutoFill compatibility in Safari
    • Fixes an issue that may cause audio distortion on certain Macs
    • Improves reliability when connecting to a file server using SMB2
    • Fixes an issue that may cause VPN connections to disconnect
    • Improves VoiceOver navigation in Mail and Finder
    • Improves VoiceOver reliability when navigating websites
    • Improves compatibility with Gmail Archive mailboxes
    • Includes improvements to Gmail labels
    • Improves Safari browsing and Software Update installation when using an authenticated web proxy
    • Fixes an issue that could cause the Mac App Store to offer updates for apps that are already up to date
    • Improves the reliability of diskless NetBoot service in OS X Server
    • Fixes braille driver support for specific HandyTech displays
    • Resolves an issue when using Safe Boot with some systems
    • Improves ExpressCard compatibility for some MacBook Pro 2010 models
    • Resolves an issue which prevented printing to printers shared by Windows XP
    • Resolves an issue with Keychain that could cause repeated prompts to unlock the Local Items keychain
    • Fixes an issue that could prevent certain preference panes from opening in System Preferences
    • Fixes an issue that may prevent migration from completing while in Setup Assistant
    • Provides a fix for SSL connection verification

  • by HanneTy,

    HanneTy HanneTy Mar 7, 2014 12:28 AM in response to vol7ron
    Level 1 (0 points)
    Mar 7, 2014 12:28 AM in response to vol7ron

    The odd thing is, that my unread count in Mail worked perfectly before the v10.9.2 update, and is now not accurate anymore...

    It calculates my unread mail perfectly for all my mailboxes, except for the gmail. I also do not get notifications anymore.

    I tried all the tips that were listed here but no solution...

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