4 Replies Latest reply: Oct 24, 2013 10:12 PM by KPT93
KPT93 Level 1 Level 1 (0 points)

38 minutes into installing the new OS X my macbook pro has frozen, and is displaying 'an error has occurred while installing OS X'. How do I get Mavericks to continue installing? I've tried rebooting, and this error always happens 38 minutes in.


MacBook Pro, iOS 7.0.3
  • Kappy Level 10 Level 10 (251,175 points)

    You can't because of the error. Hopefully you have backups.

     

    Fixing a Mavericks Installation Problem

     

    How to manage a failed OS X Mavericks installation | MacFixIt - CNET Reviews.

     

    1. Intel-based Macs: Resetting the System Management Controller (SMC).

     

    2. Repair the Hard Drive and Permissions - Lion/Mountain Lion

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    3. Re-download and reinstall Mavericks.

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


  • KPT93 Level 1 Level 1 (0 points)

    When I press down command-r and hold, instead of the menu I get a white screen and a circle with a line through it in the middle. What should I do?

  • Kappy Level 10 Level 10 (251,175 points)

    Do this, then, as you've hosed the drive:

     

    Install Mavericks, Lion/Mountain Lion on a New HDD/SDD

     

    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.

     

    Boot to the Internet Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.

     

    Partition and Format the hard drive:

     

    1. Select Disk Utility from the main menu and click on the Continue button.

     

    2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.

     

    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


    The above requires you have a model meeting the requirements for Internet Installation.

  • KPT93 Level 1 Level 1 (0 points)

    Thanks for your help!