kysox185

Q: Apple Mail Not Showing Inbox Unread Count on Dock after installing Mavericks

After installing Mavericks, my Apple Mail (connected to my work's Gmail account) stopped showing the Inbox's unread count on the dock. I switched it to "all mailboxes" to see if that would make a difference, and the dock shows 7 unread emails when there are actually none. When I switch it back to "Inbox" unread counts, it shows nothing. I've waited 15 minutes after receiving an email to see if it will show an unread message in the dock, but it does not. Does anyone have a fix for this?

 

Thank you!

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 24, 2013 2:09 PM

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Q: Apple Mail Not Showing Inbox Unread Count on Dock after installing Mavericks

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  • by Howard Brazee,

    Howard Brazee Howard Brazee Jan 20, 2014 3:29 PM in response to zmix
    Level 1 (37 points)
    Applications
    Jan 20, 2014 3:29 PM in response to zmix

    It always was set.

  • by el_mancebo,

    el_mancebo el_mancebo Jan 20, 2014 4:13 PM in response to Howard Brazee
    Level 2 (395 points)
    Jan 20, 2014 4:13 PM in response to Howard Brazee

    There it's an menu option to rebuild any mailbox you want.

  • by Donald Morgan,

    Donald Morgan Donald Morgan Jan 20, 2014 4:57 PM in response to kysox185
    Level 6 (12,783 points)
    Jan 20, 2014 4:57 PM in response to kysox185

    First off I would make sure that you have the latest Mail Update.

    http://support.apple.com/kb/HT6030

    Next I would make sure you have your Mail configured correctly.

    http://support.apple.com/kb/HT1277

    And Welcome to the Discussions.

     

    Good Luck

    Don

  • by vol7ron,

    vol7ron vol7ron Jan 26, 2014 10:05 AM in response to Donald Morgan
    Level 1 (4 points)
    Jan 26, 2014 10:05 AM in response to Donald Morgan

    This is not helpful.  It's very much a candid response to any mail issue.

    Responses like these are as useful as tech staff for Microsoft Help-desk. 

     

    Apple has identified an issue with their Mail application and will be releasing a new version soon (March).  There is a significant bug that has to do with the Inbox count inside of Mail, it has nothing to do with the Badge number -- some mailboxes show the unread count, some don't.  Rebuilding has no effect -- so far, the only way to make them reappear is by deleting the data files (as I instructed in a previous answer) and forcing a rebuild/refresh of the mailbox, which is more extensive and exact than using Mail's "rebuild" command.

  • by Andrew J.,

    Andrew J. Andrew J. Feb 10, 2014 2:34 AM in response to zmix
    Level 1 (80 points)
    iPad
    Feb 10, 2014 2:34 AM in response to zmix

    This worked for me.  First time it worked since Mavericks install!

  • by vol7ron,

    vol7ron vol7ron Mar 2, 2014 6:01 AM in response to kysox185
    Level 1 (4 points)
    Mar 2, 2014 6:01 AM in response to kysox185

    The most recent patch (10.9.2:HT6114) was supposed to address this issue: http://support.apple.com/kb/HT6114?viewlocale=en_US&locale=en_US

     

    About the update

    The OS X Mavericks v10.9.2 Update is recommended for all OS X Mavericks users. It improves the stability, compatibility, and security of your Mac. This update:

    • Adds the ability to make and receive FaceTime audio calls
    • Adds call waiting support for FaceTime audio and video calls
    • Adds the ability to block incoming iMessages from individual senders
    • Includes general improvements to the stability and compatibility of Mail
    • Improves the accuracy of unread counts in Mail
    • Resolves an issue that prevented Mail from receiving new messages from certain providers
    • Improves AutoFill compatibility in Safari
    • Fixes an issue that may cause audio distortion on certain Macs
    • Improves reliability when connecting to a file server using SMB2
    • Fixes an issue that may cause VPN connections to disconnect
    • Improves VoiceOver navigation in Mail and Finder
    • Improves VoiceOver reliability when navigating websites
    • Improves compatibility with Gmail Archive mailboxes
    • Includes improvements to Gmail labels
    • Improves Safari browsing and Software Update installation when using an authenticated web proxy
    • Fixes an issue that could cause the Mac App Store to offer updates for apps that are already up to date
    • Improves the reliability of diskless NetBoot service in OS X Server
    • Fixes braille driver support for specific HandyTech displays
    • Resolves an issue when using Safe Boot with some systems
    • Improves ExpressCard compatibility for some MacBook Pro 2010 models
    • Resolves an issue which prevented printing to printers shared by Windows XP
    • Resolves an issue with Keychain that could cause repeated prompts to unlock the Local Items keychain
    • Fixes an issue that could prevent certain preference panes from opening in System Preferences
    • Fixes an issue that may prevent migration from completing while in Setup Assistant
    • Provides a fix for SSL connection verification
  • by tentimestwentyone,

    tentimestwentyone tentimestwentyone Mar 26, 2014 5:37 PM in response to kysox185
    Level 1 (4 points)
    Desktops
    Mar 26, 2014 5:37 PM in response to kysox185

    My dock badge works, but the unread count for my Inbox in the Mailbox pane has disappeared. Didn't change any settings.

  • by svkrzn,

    svkrzn svkrzn Apr 13, 2014 7:25 AM in response to tentimestwentyone
    Level 1 (36 points)
    iPhone
    Apr 13, 2014 7:25 AM in response to tentimestwentyone

    Same here. Mail version 7.2 (1874). Not showing unread badge for Inbox but only for all mailboxes.

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc Apr 13, 2014 7:58 AM in response to Howard Brazee
    Level 6 (11,021 points)
    Mac OS X
    Apr 13, 2014 7:58 AM in response to Howard Brazee

    You need to be sure to quit Mail before trashing envelope index files. When you start Mail after, new index files will be created and shouldn't point to the old ones in the trash.

     

    You indicated that you have a POP account. For POP accounts, new messages index database is actually stored in UID files.

    Quit Mail first.

    Delete the envelope index files. Find any UID files in the same Mail Data Folder that the envelope index files were located in. Trash all UID files there.

    When you start Mail, all messages still on the server will be redownloaded as new. This might fix your problem.

  • by musicman4763,

    musicman4763 musicman4763 Jul 30, 2014 7:37 PM in response to vol7ron
    Level 1 (0 points)
    Jul 30, 2014 7:37 PM in response to vol7ron

    This worked for me as well. Thanks for the help!

  • by Ralph Deen,

    Ralph Deen Ralph Deen Oct 9, 2014 11:40 AM in response to zmix
    Level 1 (0 points)
    Oct 9, 2014 11:40 AM in response to zmix

    Boom!   Thanks, ZMIX.....worked!     Cheers....rd

  • by Hellstan,

    Hellstan Hellstan Jan 5, 2015 2:28 PM in response to zmix
    Level 1 (14 points)
    Jan 5, 2015 2:28 PM in response to zmix

    This worked for me.

  • by maccassius,

    maccassius maccassius Jul 15, 2015 1:23 AM in response to zmix
    Level 1 (0 points)
    Jul 15, 2015 1:23 AM in response to zmix

    Although the box was checked, unchecking it and checking it again solved the problem for me (Yosemite).

  • by Howard Brazee,

    Howard Brazee Howard Brazee Oct 13, 2015 4:03 PM in response to kysox185
    Level 1 (37 points)
    Applications
    Oct 13, 2015 4:03 PM in response to kysox185

    I had this trouble - but I caused it trying unsuccessfully to get rid of the pop-up Facebook notifications that I've been getting since I upgraded to El Capitan.

  • by britta99,

    britta99 britta99 Dec 14, 2015 6:31 PM in response to kysox185
    Level 1 (0 points)
    Dec 14, 2015 6:31 PM in response to kysox185

    see if emptying the trash will reset the counter.

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