You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

can't download the Enhanced Dictation Engine

User uploaded file


This is self explanatory. I get the error "An unexpected error occurred when I try to enable the Enhanced dictation engine." Note that this is not just turning dictation on; this problem occurs when I try to check the box that says: "Use enhanced dictation." This engine is supposed to enable you to use dictation with no Internet access available. It's one of the great things about Mavericks :-) It's a 785 MB download ....


Verifed several times that I have Internet access; so, clearly something is wrong at the Apple end. Tried to do this several times at different times today. This problem has persisted the whole day today. (10/24/2013)


I wanted to make an error report to Apple but I was unable to find the place at the apple support site where I can file a bug report about Mavericks and its components.


Can someone else try to enable the enhanced dictation engine and see if you get the same error. I'd like to see if this is an isolated case or it is a more global problem.User uploaded file


Thanks.

OSX Mavericks Enhanced Dictation-OTHER, OS X Mavericks (10.9), Enhanced Dictation (offline engine)

Posted on Oct 24, 2013 7:23 PM

Reply
80 replies

Nov 22, 2013 6:27 AM in response to Benb2012

Thanks for the instructions, but they didn't help.It was't easy to get to (com.apple.assistant.plist), but I finally did. Unfortunately, trashing it didn't help, and ,yes, I did empty the trash. Incidentally, I also called Apple but, for the first time ever, they wouldn't help me with this problem. It seems that all problems with Dictation are referred to one of their specialists, and he had not yet come to work when I called. I infer from this that fixing Dictation is not "a walk in the park".

Nov 23, 2013 12:58 PM in response to Benb2012

I couldn't follow your intructions for step one. I tried pressing (1) SHIFT key, (2) Up arrow key, (3) Command key, and the "G" key simaltaneously.That didn't work. I also tried without the SHIFT key. That didn't work, either, so I got to the Library page by pressing the Option key as I pressed GO from (FINDER) in the menu bar. That produced a dropdown menu that contained LIBRARY. After that, I found at least 50 Preference-Files files and two or three Preference-Document files and one Preference Copy. I'm thinking that these are not the Library-Preference files you're talking about, so please clarify how you get the correct ones.

Nov 23, 2013 1:40 PM in response to Niku

I couldn't follow your instructions for step one. I tried pressing (1) SHIFT key, (2) Up arrow key, (3) Command key, and the "G" key simaltaneously.That didn't work. I also tried without the SHIFT key. That didn't work, either, so I got to the Library page by pressing the Option key as I pressed GO from (FINDER) in the menu bar. That produced a dropdown menu that contained LIBRARY. After that, I found at least 50 Preference-Files files and two or three Preference-Document files and one Preference Copy. I'm thinking that these are not the Library-Preference files you're talking about, so please clarify how you get the correct ones.


-------

UPDATE: I still don't understand how I'm supposed to read "SHIFT, UP ARROW, COMMAND, "G".

but that's no longer important. I found "com.apple.assistant.plist" and I trashed it and emptied the trash. In fact, I followed all of your steps to the letter. Unfortunately, the results were the same, Enhanced Dictation started to download but soon stopped. This is the same result I have experienced again and again WITH ONE EXCEPTION: The first time I tried to download Enhanced Dictation, it was working as expected, and you could follow the MBs ticking off. It got as far as 400 or so out of the complete file size of 785 MB and then it stopped. I'm not absolutely sure, but it could be that my computer was disconnected at that time. In any event, since that first atttempt, I have only seen short term "shadow" downloads. In other words, it was only in my first attempt that I could actually watch the MB numbers ticking off. I'm actually optimistic. Because my first attempt almost made it, I know that it can be done. I just have to find a way to improve upon that partial but tantalizing success.

Nov 30, 2013 3:43 AM in response to Benb2012

While trashing preferences helps in many cases this time it didn't work for me. I followed exactly the instructions but the problem stayed. I have exactly that "Dictation languages aren't available for download ..." problem on all the machines in my home network (1 MBA, 2 iMacs and 2 Mac minis, all migrated to Mavericks) so that I believe that there is something wrong in principle, maybe linked to OS migrations where I never installed the machines from scratch or due to specific language configurations.


I don't see any signs that a download starts so that the problem is probably local to the machine configuration. Sorry that I don't have any good advice how to resolve this problem but I would like to invite the community to contribute their additional experiences and/or ideas.

Nov 30, 2013 8:48 AM in response to mkoth

@mktoh Are you using one of oyur Macs as an update server for the others in your network to save from downloading the same update over and over for each machine?


If so, I ma have a solution for you. I found I was not be able to install the dictation languages becuase the client machines were trying to download from my own server (which doesn't have the files) and not the apple servers (which do have the file).


Switch your machines back to the default action of pulling app updates from apple, and the dication language files should download properly.

Dec 23, 2013 10:39 PM in response to Benb2012

Sorry, Benb2012, don't get the difference between the sugesstion of Crownofthorns17and bassham. Isn't it exactly the same?
By the way, I don't agree with your critics to bassham. I agree to a scepticism of deleting files you don't know (but you are
asuming also the others don't know it either) but not with the value you give to bassham due to his participation in this forums. There a people who knows a lot but are to lazy to write it, or just test around and share it (Iguess that is his case), anyway, as community we build our knowledge out of sharing, and it is the responsability of everyone to see what he follows and risks he takes. Thatfore, I guess it is bettter to encourage sharingexperiences, and wouldn't criticize somebody due to his participation-statistics. Nevertheles, I would agree to be carefull with preferences - but it seems that many proposed it and it worked for you, didn't it? Fine

By the way, a little of topic but in this thread people with different problems have posted, so here my contribution (i don't write often, etc) result of reading here, making my conclusions and trial and error:

Resetting the cache of the language rec (deleting com.apple.SpeechRecognitionCore in caches of user library) helped me to reactivate a language where the mic reacted, but no transcription took place.

So, agreeing in the intention to avoid deleting stuff we dont know whatfore it is, I recomend to the readers, in case Speech rec gets buggy, first to reset caches before deleting prefs and downloading. And asposted by others: check interferences with other progs and internal network.


To all with problems of downloads not working if they were interrupted: check here in the forums how to delete unfinished downloads with AppStore, same solution applies to different issues, like updates, installers, new programms, etc.

can't download the Enhanced Dictation Engine

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.