iTunes has stopped working "APPCRASH" - PLEASE HELP!

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Level 1

3 points

iTunes has stopped working "APPCRASH" - PLEASE HELP!

I recently updated iTunes on my Windows7 Tashiba Satellite laptop. Since then, iTunes keeps CRASHING. Can someone please help me fix it? The error message is:

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.1.1.11

Application Timestamp: 524a8521

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18229

Fault Module Timestamp: 51fb10c6

Exception Code: 80000003

Exception Offset: 0003491e

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 3081

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on Oct 24, 2013 9:23 PM

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Answer 1

jason269

Community Specialist

Oct 27, 2013 2:25 PM in response to NaomiFromVIC

Hi, NaomiFromVIC.

Thank you for the question. Try the steps in the article below as they may help you resolve the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing.

iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/TS1717

Cheers,

Jason H.

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Answer 2

Aug 23, 2016 2:56 PM in response to NaomiFromVIC

I just spent the last hour with this big *** headache and found a solution, uninstall every Apple software on your computer through the Control Panel, this includes Bonjour, Apple Update, Apple Software pdate for 32 and 64 bit, Quicktime, and iTunes. Restart then reinstall iTunes (preferably an older version to test). Honestly all of this software will reinstall by itself after you install iTunes again so it's all good.

I know this post is outdated, but I'll leave this right here for anybody with the same problem who needs something new to try for a solution.

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