What does Repaired product return pending mean ?
I sent my iPhone 5 which had a faulty home button. They received it, repair says complete, however what does the last mean ?
iPhone 5, iOS 7.0.2
Pretty much means you have not received it yet
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8 replies
So they have shipped it to me. Will it be a replacement or repaired iPhone that I get back ?
It will be a replacement. The way this works is you send your phone in. Apple verifies that it's a problem covered under warranty. They ship you a replacement. Then, if possible, they repair the phone you sent, refurbish it to factory specs and it becomes a replacement unit. This means you get a replacement in days instead of weeks.
Best of luck.
So basically even though its says repaired product shipped, when I receive it, it will be like brand new(replacement). Apple refurbs have brand new batteries and outershells right?
I don't know Apple's exact procedure for refurbing a product. However, I can tell you that the iPad I received as a warranty replacement look like new. The MacBook Air I bought refurbed from the Apple Online Store looked like new. You will not be able to tell the difference.
Best of luck.
Hi Ram007,
A few months have passed since your post. Can you confirm what you were sent? Was it a refurbished replacement or your original phone after a repair had been performed?
cj0325 wrote:
A few months have passed since your post. Can you confirm what you were sent? Was it a refurbished replacement or your original phone after a repair had been performed?
Apple doesn't send back the original phone. The phone you receive is generally refurbished, though, in rare instances, may be new. You would not be able to tell the difference, however.
Hi,
I received the iPhone in a small parcel. Upon opening the box I realised the iPhone I had sent to Apple had been sent back to me repaired, but only the home button was fixed and the microphone problem wasn't fixed. Upon noticing this I went to a Apple Authorised Service Centre which on the same day they replaced it with a brand new one.
What does Repaired product return pending mean ?