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New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.


I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!


The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.


And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.


Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.


It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.


I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

2,975 replies

Oct 29, 2013 12:35 PM in response to kyawlin

I looked at my console out of interest and I have NOT had a freeze recently. This message is popping up continuously:


30/10/2013 6:29:50.000 am kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)


This is the message people are saying they get after a freeze, right?


Well, I havent had a freeze in the last half hour.


Have I missed something? Is it possible I'm about to get a freeze? I have a late 2013 MBPr 13 with the other common specs BTW.

Oct 29, 2013 1:10 PM in response to ihanbn

Hey ihanbn, where did you get this info from?

I'm asking because it kinda' makes in my case.

My keyboard and trackpad aren't freezing every couple of hours like for many of us here, but each time it did freeze, I was on heavy flash-content websites.

I would hate to speculate here, but it makes a lot of sense in my case.

Oct 29, 2013 1:11 PM in response to kyawlin

I'm joining the club here. First week with the new Macbook Pro, 13" with 8mb ram, Retina display.

Being a new user to the Mac, I thought maybe I had done something incorrectly. It's obviously a larger problem. The keyboard did become unresponsive and the trackpad would not accept input. Cursor still appeared onscreen. Performed a hard shutdown with the powerbutton and everything appears to be OK. It has happened twice.

Oct 29, 2013 1:12 PM in response to kyawlin

I seem to be lucky? Just received mine today and been working on it non-stop (mainly IntelliJ) and checking some features out. I've also installed the flash plug-in etc but I haven't had the error.


To be honest I was a bit worried about ordering one since I checked the forums several times if this issue was acknowledged by Apple to be a software issue or whetever it was a hardware issue.


I'm still hoping for others (and maybe myself in the future?) that this is indeed a software issue and that Apple fixes this.


All the above I'm talking about has to do with the freeze. I am experiencing the hickups and the lags.

Oct 29, 2013 1:13 PM in response to jorbuedo

No, there is no error or problem so far in my "old" machines. I have upgraded macbook5,1 (late 2008) and mackbookpro9,2 (mid 2012) model to Mav OSX. I feel both units faster, more fun to use and have longer battery life. Both of them are running without any problem. I noticed that the battery life is increased by 1-hr to 90 minute longer, that is very impressive. Mid 2012 non retina model (with SSD upgrade) now shows over 9-hr "time remaining" at 100% charge. I am using these machines heavily for last 8-10 days, and have encountered no freeze or sluggish issue as it is reported for the newest Haswell units.


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Anyone with an "old" machine having this problem after updating to Mavericks can confirm that thay also have this error?

New Retina Macbook pro 13 Haswell system hang/unresponsive

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