New Retina Macbook pro 13 Haswell system hang/unresponsive

I have a mid-2009 MBP 17" with highest specs at the time. I've upgraded my MBP from Snow Leopard to Lion to Mountain Lion and now Mavericks. There has been no problems at all apart from random lags and some weird shutdowns due to battery problems. The trackpad issue is nonexistent. Hope this contributes a bit to the discussion.

Exactly Oli.S72.

It may end up being a software issue, but for now, i think it is hardware on some unlucky models.
I'm going to pressure FNAC to give me my money back and if I had the 14 days refound policy I wouldn't hesitate by now.
I'll just buy another when this is fixed or at least officially adrssed by Apple.

Folks,

please use https://www.apple.com/feedback/macbookpro.html

to let Apple know that there is a massive problem.

If it is SW - and that seem likely since it appears with older model after upgrading to Mavericks - changing notebooks won't help.

thanks!

You guys all ran out like sheep buying the latest version instead of waiting a month or so to see what issues may arise. We've had WiFi issues with one, Display issues with another and now the keyboard/trackpad issue for this model. You didn't learn from the past obviously, Now you are up in arms as Apple has not had some press release and spot in the nightly news. Has Apple ever chimed in and said anything about issues? No, they just deal with them and correct them. Cry refund, count down 14 days.... Drive yourself nuts cause you forked over $$$$$ to be a test pilot for Apple. You'll get sorted out, but you must be patient. I'll wait for a rev 2 Haswell MBP 15" when they do a speed bump.

Feel free to call people here sheep, but someone has to buy that first laptop, discover its issues and report them to Apple. If anything, thank the sheep and help us in raising priority with Apple. Your 2nd rev laptop will be better for it.

So I received my 13 inch pro yesterday and it hung about 2 hours after use in Safari. I then used Firefox for a while and it hung in that. This morning it hung in Safari again so I did a hard reset and started my backup to the external hard drive. I then started working in Dropbox to move my files from my old XP desktop to the external hard drive. I used it for a good 8 hours today and never hung until I started browsing again. I did report the hang today to apple support this morning. So I would think its a software problem.

If all people would think like you, there would never be a rev 2, you know?

As a matter of fact, I did expect some small glitches, but sure not a complete freeze 10 minutes after unpacking and booting for the first time.

bobbummed wrote:

You guys all ran out like sheep buying the latest version instead of waiting a month or so to see what issues may arise. We've had WiFi issues with one, Display issues with another and now the keyboard/trackpad issue for this model. You didn't learn from the past obviously, Now you are up in arms as Apple has not had some press release and spot in the nightly news. Has Apple ever chimed in and said anything about issues? No, they just deal with them and correct them. Cry refund, count down 14 days.... Drive yourself nuts cause you forked over $$$$$ to be a test pilot for Apple. You'll get sorted out, but you must be patient. I'll wait for a rev 2 Haswell MBP 15" when they do a speed bump.

And you, my friend, are not helping.

But you also have to consider that not all of the buyers have used their machine very excessivily. I used my machine for like 6 hours today and did not have the issue at all. Yesterday I had it like three times in a row.

So it isn't noticeable necessaraly if you just unboxed the machine, surfed a bit and just set it up. Also lots of machines did not even arrive yet. Just wait another few days and I think this thread will explode if apple does not fix it quickly...

Just got my CTO 13" Core i7 2.8GHz / 16GB / 512GB flash Retina MacBook Pro...and it's frozen on me three times like this already. I filled out a bug report. Very disappointing that a flagship product like this fails in such a basic way as locking up during any sort of usage.

Would it be helpful if everyone who experiences a freeze, take a look at the log messages at the time of the freeze and report their findings here. For those of you unfamiliar with this, go to:

About This Mac

More Info

System Report

Logs

Apple System Log Messages

In my case the last message prior to the freeze is:

10/26/2013 7:25:57.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (1)

Obviously your time stamps will vary.

A USB thumb drive has stopped my freezes since this morning. For recovery I closed the lid, waited a minute then opened and resumed my session.

Quite old thread but actually relevant....

https://discussions.apple.com/thread/1365569?start=0&tstart=0

lol I'm totally disapointed!

I tend to disagree. Many people ordered right after the keynote. Many stock MBPs got sold the next day in stores. Maybe not 400.000 but quite a number. And here it gets more people every day, too, meaning the number here grows slowly, too, just as the number of MBPs arrive. But as pointed out before, I do not think it is more than 0,0x percent reporting here.

See, I am thinking: if many MBPs are affected, people would storm the Apple stores. Either that or come here, online. If they stormed the stores, how come so many of the supporters hear from this just now? And where are the 5000+ people here in this thread?

If so many would be affected, I think we would have some more noise than just this here. My guess is that soemthing between 5% and max. 10% are affected. Otherwise the support team would have been officially informed, whatt to do and say within the first 48 hours. My suppporter today said, he heard about it before, but still he did not really have a clue and suggested "maybe we try this" and "okay, maybe it's better you return it". I am convinced, if 100.000+ brandnew MBPr's had this problem, the supporter would have sounded a little different.

I stay at my opinion: we are not the majority. Maybe a quite big minority, but stil a minorityl.

Posting about friends that have no issues with their new MBPr's is highly appreciated, guys.

Not sure if this is something normal or not, but i noticed that even though I have Safari and the Mail App both closed (really closed) I keep getting the sound notification every time I receive an email. Is this normal?

Oli.S72 wrote:

Posting about friends that have no issues with their new MBPr's is highly appreciated, guys.

I would honestly like to see a thread of "My MacBook Pro 13" Retina Late 2013 Works, and I have ran it for a day at least".

Basically, I haven't seen anyone post "My MacBook Pro Retina 13 Haswell Works".

All thought I really do belive that Apple is working on this.