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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

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2,975 replies

CarWei

Level 1

0 points

Oct 30, 2013 12:43 AM in response to manomacas

Hi Manomacas

i have the issue also with a MBP Late 2008. Could you tell me what your BuildNo (10.9) is?

THX

Oct 30, 2013 1:00 AM in response to kyawlin

My three-days-old rMBP 13" LATE 2013 (2.6GHz, 8GB, 512MB) has already frozen several times, leaving me with an unresponsive keyboard and trackpad and not being able to killl applications. Only way out has been holding the on/off button for a few seconds and wit for the machine to reboot. Will return the machine if no fix becomes available before the 14 days refund period expires. Already reported the bug to Apple. Thiking about moving to the 15"...

Oct 30, 2013 1:08 AM in response to kyawlin

best option is that really everyone is calling apple AND send apple support a mail to report the problem.

i am new to apple and i am really ****** now but at the flip side i think it must be a little software thing and i will wait a few days until i HAVE to bring it back within the 14 days.

call apple and write bug reports with this thread linked !!!

siancu

Level 1

0 points

Oct 30, 2013 1:48 AM in response to binbashdevnull

People should also report the issue at http://bugreport.apple.com. This way it goes directly to Engineering.

Oli.S72

Level 1

0 points

Oct 30, 2013 1:49 AM in response to kyawlin

My late2010 MBA running Mavericks Build 13A603 does not have the problem and also has no errors on console about "The USB device Apple Internal Keyboard / Trackpad ..."

My late 2013 MBP running Mavericks Build 13A2093 has the problem and the errors on the console.

I assume you all have the 13A2093 on your MBPr as well?

yadoga

Level 1

0 points

Oct 30, 2013 2:08 AM in response to Oli.S72

Build 13A2093 on my Macbook Pro 13" (freezing issues present).

Can anyone already report back about installing the newer 13A603 Build after seeing the freezing on their 13A2093?

siancu

Level 1

0 points

Oct 30, 2013 2:10 AM in response to kyawlin

Also, for what it's worth, I've installed Mavericks on my 2011 13-inch MBA and no issues whatsoever.

tomwynne

Level 1

10 points

Oct 30, 2013 2:11 AM in response to yadoga

13A603 won't install over 13A2093. The only way would be to erase and install, migrating everything back, etc. I'm not willing to spend the 3-4 hours it would take to do this. Maybe someone else is/has?

siancu

Level 1

0 points

Oct 30, 2013 2:11 AM in response to Oli.S72

I guess you can install 13A603 on the rMBP then and get rid of the issue?

yadoga

Level 1

0 points

Oct 30, 2013 2:11 AM in response to siancu

@siancu Could you provide the Build number please?

siancu

Level 1

0 points

Oct 30, 2013 2:12 AM in response to tomwynne

I've seen some reports earlier in the thread that reinstalling 13A603 from scratch does indeed solve the issue. Now it's up to you I guess if you want to spend those hours or rather wait for Apple to issue a fix.