Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Well said @Supreem.  Although I'm sure this issue will be fixed soon by Apple, it has totally ruined my enjoyment and expectations of my very first Apple Mac computer.  I expected more from Apple for the premium price I've paid.

Jagst3r21 wrote:

 

So this issue is definitley a software issue, correct? I have yet to experience the said issue but see the errors in the log.

Not definitely. Likely, yes. But not confirmed.

Xazoola wrote:

 

i have an external HD in mine and it still locks

If this is an USB3 device, this has been reported before.
If it is an USB2 device, please let us know, because this would be very new and interesting information. So far, USB2 devices have stopped freezes in all cases.

AtterKing wrote:

 

Well said @Supreem.  Although I'm sure this issue will be fixed soon by Apple, it has totally ruined my enjoyment and expectations of my very first Apple Mac computer.  I expected more from Apple for the premium price I've paid.

Yeh man I'm really disappointed in them regarding this blunder, people like yourself who have just got their first Apple laptop are having to deal with this BS. The good amount of money you pay for these awesome products needs to be spent on quality control, to think that this bug wasn't found in a pre-release systems test simply leaves me befuddled.

Oh well pal trust me when this has been sorted out you will love your rMBP and be hooked on how good your laptop is, forgetting this crap ever occurred.

For everyone crying about apple releasing buggy software etc good luck with your windows installation. How many service packs do they release and how many years to fix it? Apple give you 14 days to return your MacBook for a full refund and they won't even ask why and they will repair any hardware faults under standard warranty and even some out of warranty as I posted about earlier.

I may return mine if no fix but I'll buy a new one as soon as it's sorted but then I've got spares for now. Those moaning please can you return your laptops, pop to your nearest computer shop and buy a windows laptop, at least then I don't get my mailbox filled with you boo hoo moaning because some company sold something, or better still put your money where your mouth is and release some software bug free first time out you might make a lot of money!

Back to the point of this thread, apple have acknowledged the problem which is all you need to know. Now if it turns out to be hardware they'll swap your broken one for a nice new one and if it's software you'll have an update within weeks, now that's good service well done apple

you gotta be kidding right? they make premium products, not perfect products. that's what happens when you're an early adopter. you have to deal with some of these issues. when have you ever seen any major consumer electronic product launch that is perfect with zero glitches? besides, it's obviously a software issue. which is even harder to control at production level then hardware issues. you're talking like they deliberately released something that was faulty. of course they're going to give you a temporary fix while they work on a patch! what did you think they're going to tell customers to just sit on their hands while they work on releasing a patch? Apple is an excellent consumer electronics company, but they're not god. stuff happens. get over it. you canceling your order that's your choice. but don't give people a false sense that Apple released some kind of garbage product.

Yes, it was a Late 2013 rMBP 256GB OS 10.9 and it did not have any usb plugged. I will go back again and maybe to another store to verify this is accurate information before I start to speculate. If you guys have an apple store nearby and if you can check the log of their display rMBP and look for this error I believe that would help to our discussion. So, if even the display rMBPs they have at the apple store are faulty then, I think, we could be more confident that this is in fact a software issue. Or a less probable, HUGE HUGE hardware issue.

The only reason I see this would be relevant, is to have enough information to make a good decision before the 15 days return policy. If I were Apple and this is a huge hardware issue, strategically, I would release that information after November 6th so cash flow is not affected, considering that there are a lot of people who have the problem but are either not aware of it or do not care enough (that minimizes the # of return computers). Again, I do not think this is the case, and I am holding to my rMBP until day 15 hoping it is a software issue but I just would like to have enough information by that date. The reason I am holding to my rMBP is because I have had many very reliable products from Apple in the past, this is my first issue in years, so I guess they still have my confidence.

As a side note, my brother is having a locked black screen issue with his 2012 13" MBP after installing Mavericks.

Again, thank you again for your great information and effort. I guess the good side of this problem is seeing so much collaboration among apple users.

Chris \"evilhomer\" Sanderson wrote:

 

Now if it turns out to be hardware they'll swap your broken one for a nice new one and if it's software you'll have an update within weeks, now that's good service well done apple

Now that is quite optimistic. I believe: if it is a hardware glitch and they find a way to silently patch this through software, they will. they are not the wellfare, but a company that wants to much money as possible.

@kevinfromsk

A premium product should have premium quality assurance. And Apple claims to make perfect products themselves.

Temporary solution: Caffeine http://lightheadsw.com/caffeine/

I've been running Caffeine for a few days now and my MacBook (uncustomized 8GB/256GB/2.4GHz model) has completely stopped freezing. Of course this means you have to manually put the MacBook to sleep (power key or lid), but that's a lot better than continuing to crash until Apple releases a fix.

kevinfromsk wrote:

 

you gotta be kidding right? they make premium products, not perfect products. that's what happens when you're an early adopter. you have to deal with some of these issues. when have you ever seen any major consumer electronic product launch that is perfect with zero glitches? besides, it's obviously a software issue. which is even harder to control at production level then hardware issues. you're talking like they deliberately released something that was faulty. of course they're going to give you a temporary fix while they work on a patch! what did you think they're going to tell customers to just sit on their hands while they work on releasing a patch? Apple is an excellent consumer electronics company, but they're not god. stuff happens. get over it. you canceling your order that's your choice. but don't give people a false sense that Apple released some kind of garbage product.

Mate your losing track of the point, quality control should have easily found this simply by using one of the laptops for a few days prior to release (aka product testing), it's happening to pretty much EVERY 13" rMBP Haswell, it's not like they were 100 bad units that they let slip through the net haha

The way you talk about them you seem to think they are god, stop getting your knickers in a twist, actually read my posts where I give them high praises as they make awesome products of which me and my family spend thousands on each year and will continue to do so. Realize that a blunder is a blunder, don't dismiss it just because it's a bad thing, just like we don't dismiss them when they do great things. Enjoy!

Davikoz wrote:

 

Yes, it was a Late 2013 rMBP 256GB OS 10.9 and it did not have any usb plugged. I will go back again and maybe to another store to verify this is accurate information before I start to speculate.

That would be great. If 13 inch Haswell rMBP exist that do not show this error in the syslog, I would start to think of a hardware problem and probably turn in my device before the 14 days are over.

If you find such an error-free device, please also make sure to make a note about the Build number of Mavericks (whether it is 13A2093)

Ellsass wrote:

 

Temporary solution: Caffeine http://lightheadsw.com/caffeine/

 

I've been running Caffeine for a few days now and my MacBook (uncustomized 8GB/256GB/2.4GHz model) has completely stopped freezing. Of course this means you have to manually put the MacBook to sleep (power key or lid), but that's a lot better than continuing to crash until Apple releases a fix.

Please note that people reported to have been freeze-free for up to 3 days before the freeze happened again. So many "solutions" found in the past turned out to be without effect.

Oli.S72 not really mate

As I posted way back in the early stages of this thread, I had an old MacBook Pro 17" which they replaced the main board at 3 years old, two years out of warranty completely free. Same laptop, battery had an issue, 4 years now 3 years out of warranty, replaced battery for free.

Aside from that, they've acknowledged the problem, if it's hardware they have no choice, in the eu at least I've got two years in my consumer rights and even a year by apples own warranty standards.

As I say I'm not saying this from opinion I've personally experienced this. Up to everyone else what they want to think but for me personally the main milestone was just acknowledging it was a problem

I'm not dismissing the problem. I'm here because I'm having the same issue as everyone else on here. Yes quality control should have found the problem. but guess what? they didn't. so instead of everyone just freaking out on the board and suddenly Apple is the worst company in the world because of a little software glitch, why don't we all just calm down and wait for a patch. at least you can remedy it with the temp fix. I don't think they're god. they're an amazing company but they do make mistakes. I do have a problem with the support community forum turning into a ***** and moan fest when it's intended for sharing support information and fixes. the product has been out for less than 14 days. if you have a problem with it and you can't wait for a fix. return it. simple as that.

Now this IS interesting...  (the Haswell USB3 bug)

http://www.everythingusb.com/intel-haswell-usb-3.0-21812.html