Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Chris \"evilhomer\" Sanderson wrote:

 

Oli.S72 not really mate

 

As I posted way back in the early stages of this thread, I had an old MacBook Pro 17" which they replaced the main board at 3 years old, two years out of warranty completely free. Same laptop, battery had an issue, 4 years now 3 years out of warranty, replaced battery for free.

 

Aside from that, they've acknowledged the problem, if it's hardware they have no choice, in the eu at least I've got two years in my consumer rights and even a year by apples own warranty standards.

 

As I say I'm not saying this from opinion I've personally experienced this. Up to everyone else what they want to think but for me personally the main milestone was just acknowledging it was a problem

If it is obvious that it is a hardware problem, you are right.

But what if a software patch comes along and your MBP does not freeze anymore, but Apple does not say whether it was a software bug, or a hardware bug that was patched through software - will you be happy? I would like to have some detailled and clear information from Apple what caused this. 100% software or not?

kevinfromsk wrote:

 

so instead of everyone just freaking out on the board and suddenly Apple is the worst company in the world because of a little software glitch, why don't we all just calm down and wait for a patch. ...

everybody freaking out? Maybe you should check a little on your perception.

"this is appalling. this is BS. I can't believe Apple quality control didn't catch this" That would be defined at freaking out. by the way, to your previous comment, Apple has never claimed to make perfect products. no company would ever claim that.

Same problem here. It tends to happen to me when im web browsing.

kevinfromsk wrote:

 

by the way, to your previous comment, Apple has never claimed to make perfect products. no company would ever claim that.

Please see the introductory presentation of the Keynote from October. http://www.youtube.com/watch?v=lDkTpV00A_Y See minute 1:10
Now as far as I am concerned, that comes very very close to saying "we make perfect products". And I am pretty sure, if you watch the whole keynote again, you will find at least one statement about Apple creating perfect products.

there's a big difference between claiming trying to perfect a product and claiming that they've created perfect products. why would they bother with AppleCare and any sort of support if they make perfect products. that's just ridiculous.

kevinfromsk wrote:

 

there's a big difference between claiming trying to perfect a product and claiming that they've created perfect products. why would they bother with AppleCare and any sort of support if they make perfect products. that's just ridiculous.

In the presentation they say "we perfect".
Not "we try to perfect". That was added by you and it makes a big difference.

The difference though between "we perfect the products we create" and "we created perfect products" is very little in my understanding. It's actually just a question whether you speak about present or past.

Perfect or not, quality control failed big time on the 13" Haswell rMBP and I am sure there will be internal consequences at Apple. The amount of money burned from this by people returning or swapping their devices has to be huge.
I personally hope this was a one time glitch. Because I really like working on my Macs.

what apple is or not is not important here.

we all should try to make sure that apple is aware of the glitch and now they are.

just keep on posting your problems about the keyboard / trackpad glitch with our new rMBP.

and if apple tells me its a software thing and i do not bring it back to my local store and finally this was a hardware issue then this was my first and last apple notebook.

kevinfromsk wrote:

 

"this is appalling. this is BS. I can't believe Apple quality control didn't catch this" That would be defined at freaking out. by the way, to your previous comment, Apple has never claimed to make perfect products. no company would ever claim that.

What you consider as "freaking out" is what other people refer to as 'admitting the truth of the matter'.

Why would I want a buggy laptop now when I can re-order a non-buggy one after this problem has been fixed? Is that considered "freaking out" to you? To me that's just known as common sense.

Trust me the only ones freaking out about this will be the ones at Apple responsible for appallingly failing to notice this issue prior to release.

they're not going to patch this issue on any of the laptops in production. unless it's serious enough to warrant a recall, their idea of a fix is you buying the buggy laptop and then patching it after you start using it. if you hoping for a bug free product out of box, have fun waiting because again they're not going to patch current units on the production line unless there's a 10.9.x update or a product recall.

none of them at Apple are freaking out either. most consumers do not recognize that as a real issue and just work around it either with a hard reboot or the method Apple recommended. this board is a very small sample size of people who owns the new laptop. so it's probably not on their priority list especially with the iPad Air launching tomorrow.

I think you might be mistaken on the part "most consumers do not recognize that as a real issue and just work around it either with a hard reboot or the method Apple recommended"

On this board here, I found people quite calm about it. I read other comments on various mac/Apple forums and the people there used much much harder words. In general, the newbies said, they are very disappointed and the older folks said, they knew and said it for a long time already that quality is going down at Apple.

Also on this board here, many people said they will wait. On the internet forums I read, much more people said, they will return it on the spot, why take the risk.

But do not believe me, make some research yourself. You will find many people that are really upset about this.

Let me add just some considerations:

I think that it is a software problem, if we want to be sure about this we can download and install Mountain Lion and see if it works like a bolt...

In my opinion Mavericks has a lot of Bugs, for example did you see the percentage of battery in the menu bar when you use only battery? It takes a lot of time ( when full charged ) to decrease and after a lot of time it shows 99% 98%... But if you see the level of charge remained ( inside system info) it should be lower... Very funny but it is bugged...

So to be really sure about what's happened or we wait for Apple  or we can give back our laptop and take money back. So what about all these rMBP, Apple will sell them refurbished or clean them and resell as new products?

I think that the next month we buy them and i will have your rMBP and you will have my laptop...

This freeze just happened only one time, during second day. I downloaded again Mavericks and same version was installed 13A2093,  and after 6 days it didn't happen anymore but i am pretty sure that it wil freeze again... 

Apple we are waiting a fix...

actually there are people having freezes where just a hard reset helped. that makes the machine unusable for productive work, because you cannot rely on it. In my opinion it's definitely a reason for a product recall, unless they fix it soon. No one wants to work on a machine which can freeze any second causing data loss.

I know most of the times you can go on after a relogin, but I had already one case where first the unresponsiveness issue occured and then after a while the display went all gray and just a shutdown resolved that. (hopefully it won't repeat)

And that's fine it's absolutely anyone's right to return a product they feel is inadequate. I'm just saying some people need to understand the reality of being an early adopter. The rMBP is technically only in its second generation. there will be problems. we had the image retention issues and a laundry lists of issues with the first gens. there going to be issues with the current gen. not saying I'm happy or okay with it. I'm just as frustrated as you guys. but that's what happens to early adopters. especially with machines that are getting more complex and powerful, they can't detect and eliminate every problem before they release it.

Not sure if anyone one this discussion will want to go to the trobules... but I bite the bullet and did clean re-install of Snow Leopard (wipe the mac book, install Snow Leopard, restore from time machine backup).  Took better part of the day (restoring from time machine takes forever ), but now I have my fully functioning Mac Book Retina back and all (numerouse) simptoms are gone.

The biggest problem with downgrading - you have to find access to mac with Snow Leopard (Maverick refuse to run Snow Leopard installer - which is silly in my opinion). I was able to install Snow Leopard on external drive and than boot my mac book of this drive and than do clean install.