kyawlin
Level 1 (18 points)

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

 

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

 

 

Could anyone tell  me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

by kyawlin,Solvedanswer
kyawlin kyawlin
Level 1 (18 points)
A:

Yes thats true. I hope its something wrong with osx instead of out mac. If you guys find any solution. Pls let me know! Cheers!

Posted on Oct 25, 2013 7:30 AM

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kyawlin

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

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  • by leoly,

    leoly leoly Oct 31, 2013 6:52 PM in response to anthvar
    Level 1 (0 points)
    Oct 31, 2013 6:52 PM in response to anthvar

    The Haswell USB 3.0 bug had been fixed about several months ago... All new rmbp should have c2 Haswell chips.

  • by mrakers85,

    mrakers85 mrakers85 Oct 31, 2013 7:12 PM in response to leoly
    Level 1 (0 points)
    Oct 31, 2013 7:12 PM in response to leoly

    Source on this?

     

    Yay for Apple giving an update...

     

    Boo for Apple not confirming either hardware or software.

     

    Monday is my personal deadline, at which point I'll return it and wait until there is new information and purchase after everything is fixed...

  • by Mr.Vain,

    Mr.Vain Mr.Vain Oct 31, 2013 7:41 PM in response to mrakers85
    Level 1 (0 points)
    Oct 31, 2013 7:41 PM in response to mrakers85

    I'm waiting for mine to arrive and then I'm sending it back right away for the same reasons.

  • by lmolds,

    lmolds lmolds Oct 31, 2013 7:48 PM in response to kyawlin
    Level 1 (0 points)
    Oct 31, 2013 7:48 PM in response to kyawlin

    Somebody with bootcamp should open CPU-Z and see if he gets C1 or C2 like in this image 03MNm0V.jpg

  • by anthvar,

    anthvar anthvar Oct 31, 2013 8:02 PM in response to leoly
    Level 1 (0 points)
    Oct 31, 2013 8:02 PM in response to leoly

     

    leoly wrote:

     

    The Haswell USB 3.0 bug had been fixed about several months ago... All new rmbp should have c2 Haswell chips.

     

    Thanks leoly.

     

    However, is this confirmed?  Are all the late 2013 13" rMPR now running c2 chips?  If so, at least this disqualifies one concern!

     

    Is it possible for users of these machines to check the type of chip in their machine?  Anyone's feedback / findings to this is appreciated.

  • by lmolds,

    lmolds lmolds Oct 31, 2013 8:04 PM in response to anthvar
    Level 1 (0 points)
    Oct 31, 2013 8:04 PM in response to anthvar

    My post, the one over yours explains how to check

  • by mrakers85,

    mrakers85 mrakers85 Oct 31, 2013 8:30 PM in response to lmolds
    Level 1 (0 points)
    Oct 31, 2013 8:30 PM in response to lmolds

    It seems unlikely that theese would have the bug as pointed out above...

     

    http://forums.macrumors.com/showthread.php?t=1568611

     

    http://www.tomshardware.com/news/Haswell-S3-Sleep-Problem-PCN,21896.html

     

    Which means people screaming hardware because of the Haswell C1 are 6 months late to the party...

     

    (Breath of fresh air to find that out...)

  • by jiNetiX,

    jiNetiX jiNetiX Oct 31, 2013 8:46 PM in response to kyawlin
    Level 1 (0 points)
    Oct 31, 2013 8:46 PM in response to kyawlin

    Are you experiencing any high frequency buzzing noises at maximum brightness or at about 80% brightness? The buzzing noise at 100% brightness is actually very noticeable and headache inducing.

     

    Visit my discussion thread for videos on the buzzing issue I'm experiencing:

    https://discussions.apple.com/message/23618652#23618652

     

    I hope I just got a defective unit so I can get it exchanged for one without this issue.

  • by bstpm,

    bstpm bstpm Oct 31, 2013 9:21 PM in response to lmolds
    Level 1 (0 points)
    Oct 31, 2013 9:21 PM in response to lmolds

    Does this tell you anything? This is part of the txt file from cupz from my MacBook...

     

    Chipset
-------------------------------------------------------------------------

Northbridge               Intel Haswell-ULT rev. 09
Southbridge               Intel ID9C43 rev. 04
Memory Type               DDR3
Memory Size               8102 MBytes
Channels               Dual
Memory Frequency          800.0 MHz (1:6)
CAS# latency (CL)          11.0
RAS# to CAS# delay (tRCD)     11
RAS# Precharge (tRP)          11
Cycle Time (tRAS)          28
Row Refresh Cycle Time (tRFC)     208
Command Rate (CR)          1T
Uncore Frequency          800.0 MHz
MCHBAR I/O Base address          0x0FED10000
MCHBAR I/O Size               19456
MCHBAR registers     

  • by Salah_khyat,

    Salah_khyat Salah_khyat Oct 31, 2013 9:42 PM in response to mrakers85
    Level 1 (0 points)
    Oct 31, 2013 9:42 PM in response to mrakers85

    I am so worried about that.

    My macbook pro I7, 8G, 256 GHz is coming on Monday and after reading all these issues I become worried.

    I hope to be software issues but I don't think so because if so it should all macbooks that have Mavericks have the same issues, so I am 70% sure that the issues are hardware which I don't wish.

    I got lost and I will cry for my $2600 .

    hopfully apple will solve the issue soon.

  • by jiNetiX,

    jiNetiX jiNetiX Oct 31, 2013 10:32 PM in response to Salah_khyat
    Level 1 (0 points)
    Oct 31, 2013 10:32 PM in response to Salah_khyat

    My Macbook Pro Retina 13 (i7 2.8 / 16GB / 512GB) doesn't have the freezing keyboard/trackpad issue. I've been browsing the web, installing applications, watching videos, listening to music for the past 24 hours without any of the issues listed in this thread. The only defect I have is the buzzing noise I get at 80% and 100% brightness. Going to return it for a new one but I'm afraid I'll get one that has these hanging issues.

  • by Gianca76,

    Gianca76 Gianca76 Oct 31, 2013 10:57 PM in response to kyawlin
    Level 1 (0 points)
    Oct 31, 2013 10:57 PM in response to kyawlin

    I went to the apple store today, I opened the Console of one of the new late 2013 MBp 13" and... no errors, nothing at all... Just the normal logs activities.

  • by penguin13,

    penguin13 penguin13 Oct 31, 2013 11:01 PM in response to kyawlin
    Level 1 (0 points)
    Oct 31, 2013 11:01 PM in response to kyawlin

    same issue here ...

    rMBP 13 Late 2013 8G 256G

  • by Salah_khyat,

    Salah_khyat Salah_khyat Oct 31, 2013 11:21 PM in response to penguin13
    Level 1 (0 points)
    Oct 31, 2013 11:21 PM in response to penguin13

    it seems to me like it depends on how you are lucky.

    not all MBP late 2013 has the same problems, so I have to wait till I get my MBP.

  • by jvas99,

    jvas99 jvas99 Nov 1, 2013 12:06 AM in response to kyawlin
    Level 1 (0 points)
    Nov 1, 2013 12:06 AM in response to kyawlin

    Hey everyone, this is not good...

     

    Bought my first MBP Retina / 13" / i7 / 8G / 512MB last weekend. Awesome experience, then system hanged on 2nd day. Happened 3 more times for next 3 days. Called Apple Support and they said they will replace.

     

    Went back to Apple Store this afternoon and they replaced the laptop. I asked if this 'frozen screen' issue has happened to others and they said no. Ok, cool, so three hours after. powered up the new laptop and what do you know, frozen system again on my 2nd hour of use!

     

    Hope they find a fix for this soon..not sure, two brand new laptops with same issue.. 

     

     

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