Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

I'm not convinced about what the problem is yet.  I picked up my 13" rMBP 8g 256 on Tuesday from Bestbuy.  On Wednesday, I had two freeze ups.  Called Apple on Thursday.  They told me they never heard of this, asked where I purchased from, told me they back up their products regardless but I should just return and replace it at Bestbuy.  It was after that conversation I googled and found this forum and spent the whole night reading it!  Then out of the blue they called me this morning. They told me this is a "hardware" problem and to definitely return it and get another one.  They also forwarded me a letter to have this replaced.  I mentioned to them this forum and said it seems that other people have done the same and still have the same problems.  They claim they never heard of this and just to return and replace.  My take on this is that one hand is not talking to the other, they don't know what the problem is yet.  Just wanted to let you know my experience with Apple.  I have a 45 day return policy from Bestbuy so since I haven't had another freeze up yet I'm personally going to hold on to this for a little while longer to see what happens because other than that, the computer is defintely great.  But IMO, if i only had 14 day return policy, I would probably return it until this can be cleared up.

I will go to my local Apple store tomorrow and check out what they tell me about the issue here in Germany ...

I am really worried that this is hardware problem now. I still have some days to the deadline of 14 days....what to do?

Jagst3r21 wrote:

 

I am really worried that this is hardware problem now. I still have some days to the deadline of 14 days....what to do?

The same for me... The real problem is that Apple doesn't say anything...

Apple genius at the Sydney store told me to return it immediately!

I checked the logs of the display model and they are of full of errors!

I have 4 days left before the return expires so I'm going to take it back tomorrow.

I have had a terrible hardware week as my new cannon DSLR had a hardware fault as well.

I'm not going to take any chances on a AU$1849 machine!

Cheers Paul

Wait and keep an eye on this thread.

Also: if it would turn out as a critical hardware glitch, Apple will give you a new MBP even after 14 days.

There is no reason to be worried.

http://support.apple.com/kb/TS5296

Apple is aware [...] and is working on an update to resolve this behavior.

 

That was posted already

I know very well that...

tisch wrote:

 

http://support.apple.com/kb/TS5296

 

 

Apple is aware [...] and is working on an update to resolve this behavior.

 

 

That was posted already

I think what idark77 means is that they (Apple) are not keeping people up to date with the progress on the fixing of this problem, yes they acknowledged 'it', we all know that, but people want to know what 'it' is i.e. hardware or software, firmware update or recall etc

Quick reminder

idark77 wrote:

[...] The real problem is that Apple doesn't say anything...

buyspaul wrote:

 

1. Apple genius at the Sydney store told me to return it immediately!

2. I checked the logs of the display model and they are of full of errors!

3. I have 4 days left before the return expires so I'm going to take it back tomorrow.

4. I have had a terrible hardware week as my new cannon DSLR had a hardware fault as well.

5. I'm not going to take any chances on a AU$1849 machine!

 

Cheers Paul

1. Did they really sound so dramatic? Like it is a question of minutes?

2. What you see are not errors. They are notifications from the kernel. They have the priority 7. The Apple Developer Library says to this level: "The lowest priority, and normally not logged except for messages from the kernel."

3. that's fine
4. That might explain your slightly hysterical wording

5. Chance of what? It will not explode. If it will stop working after 4 weeks due to a hardware bug, Apple will return it without any problems. They always have done this in the past and they will keep on doing so.

Hoplessly torn. Bought my machine, online, to enable a smoother house move, with a view to retiring my old Mac Mini. Now may have to arrange a return from an address I am due to vacate in a few days.

Only bought online because every time I visted the Apple Store they had sold out of 13" rMBP: claimed they couldn't keep 'em on the shelves - what a joke. Am heartily sick of this issue, and Apple's silence.

You can go to any Apple store and return it there as well. This is what the support told me a couple of days ago when I was chatting with one of them.

Supreem wrote:

 

 

I think what idark77 means is that they (Apple) are not keeping people up to date with the progress on the fixing of this problem, yes they acknowledged 'it', we all know that, but people want to know what 'it' is i.e. hardware or software, firmware update or recall etc

Correct...

Not according to my local store in the UK. They told me I must ship it back to Apple Online. More unhelpful nonsense.