New Retina Macbook pro 13 Haswell system hang/unresponsive

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

Mine is doing the same thing.

I am hoping it is software related.

We have 14 days for a return...

How would you do that?

Have you tried and solved the problem by that?

Anyway I think it is kind of risky....

Hi all

Just to add I have a Macbook Pro 13" Haswell and get exactly the same issue. I've had it happen twice on the first day of usage. I've hardly installed anything yet and in fact the first time it had done it I hadn't done anything.

Will try an SMC reset and see if that resolves it otherwise I think I'll have to return.

Very annoying

just out of curiosity...did any of you choose the upgraded options or just took the default hardware configuration for the 13" mbp/retina?

also, do these problems/freeze occur when web browsing? using a word processor? (pages/word/etc??)

I took a standard option with 256gb SSD and 8gb memory if that helps narrow the issue any

Mine is exactly the same...

Both my son and I bought the new MBP yesterday, both 13" Retina, his is the standard 4GB/128GB and mine the 8GB/256GB model and both have the same issue, he had the fault last night (after only a couple of hours use out of the box), mine has just happened now on the 2nd day of use.

Only common denominator is that we both had downloads active (not the same app).

Very frustrating and not impressed!

Another one here!

During download, at some time Mouse and Keyboard become unresponsive, and the mouse cursor disappear.

My configuration is 13"/2.4/8GB/256GB.

Hardware or software problem? Very frustrating!

Same here. The error is

The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

How can you see the error report? Thanks a lot!