Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Just got off the phone with Apple tech support and they said there was nothing about this issue in their "database". So, I think more people need to call in so it gets picked up on their radar.

BTW, they got me to reset SMC and PRAM and asked me to call back if it happned again so they could escalate the issue to tier 2 support. But I am pretty sure the reset is not gonna solve the issue, from what I've been reading on these forums.

No, both SMC and PRAM reset does not have any effect!

Same issue for me. MBPr 13 8Gb 256GB. Every 4 to 6 hours. I submitted a bug report to apple. I hope this is'nt a hardware bug and apple will solve it soon.

same problem here! I guess it happened twice of thrice, everytime using google chrome. I'm a total beginner with mac and os x since this is my very first os x computer, but i'm pretty sure this is the same problem. the trackpad and the keyboard are completely off except the power button, the screen is responsive and i can see the window for shutting down, restart etc the macbook when i press the power button for more than 3 seconds. I just keep pressing it and force shut it down, when i reboot everything is perfect.

EDIT: probably worth mentioning, my configuration is the one with 256GB ssd and 8GB of ram.

Same problem on my new rMBP 13" 8gb/256gb. Brought it home yesterday, powered it up, and experienced the first freeze about 15 minutes in. Then another about an hour later.

ksint wrote:

 

I just had the first crash on the exchange unit. I hope the software fix comes soon.

You're the third person I've seen who had a replacement unit which exhibited the same issue. This supports the theory that the problem is in software. Hopefully we'll get a fix soon.

or all of them could be faulty and will need a recall. we will play this out by ear!

What's interesting is, I have noticed a trend with respect to everyone using the mid-spec 2.6GHz i5, 256GB SSD.

With the exception of a few people, is this an indication that everyone just went with the mid-spec model? Or does this mean that people with 128GB/512GB/1TB SSDs aren't having issues? Also, there is the CPU too.

I made a Google Docs form, please submit your specs, so we can get a breakdown if this is an isolated issue:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

Please share this form!

You can view the responses here:

https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

Same issue here. Froze one time for me, but this error consistanly comes up:

kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

Intially I thought this was an isolated issues after starting this thread: https://discussions.apple.com/message/23553359?ac_cid=op123456#23553359

However it now looks like a real issue with the MBP 13 inch mid spec 8gb ram 256gb hard drive (ME865B/A). I returned mine yesterday under the 14 day returns, unfortunately the apple store was out of stock so now need to order from the website.

Hopefully apple will recognise this is an issue and come up with some kind of update. Definitely not what you would expect when spending £1250 on a laptop!

Mine is the 2,6 GHz/8gb ram/512gb hdd and it has the exact same problem...

Two times this has happened in the two days i have had it - first time i wast just clicking around in finder, second time was in Garage band. The screen just totally freezes and i need to do a reboot with the power key!!

Hope the problem is software related and will get fixed ASAP!!!

epoxide wrote:

 

Just got off the phone with Apple tech support and they said there was nothing about this issue in their "database". So, I think more people need to call in so it gets picked up on their radar.

Yes, definitely! Please send in feedback, people. It will REALLY help.

I don't even own one of the new Haswell models (yet), so I sent feedback saying, "Apple, please fix this asap, so I can run out and spend $3000 on one of these!"

binbashdevnull wrote:

 

What's interesting is, I have noticed a trend with respect to everyone using the mid-spec 2.6GHz i5, 256GB SSD.

With the exception of a few people, is this an indication that everyone just went with the mid-spec model?

I think you're on to something. I want to buy an "ultimate" 13"—1TB SSD, 16GB RAM, i7—and I don't recall anyone posting in here with the keyboard/trackpad problem who has one of these machines.

Hi all

Just an update from me, so far today, no hangs and that is since I did a PRAM reset however I haven't had the laptop on very much so I'm probably speaking way too early.

I still haven't seen much on whether other laptops are suffering the same since installing mavericks now have I seen many posts about whether this also happens on a 15" mac.

One quick question hopefully someone will know.  If I decide to keep my macbook assuming it to be a software/firmware issue that will be resolved sometime in the near future but it later turns out to be hardware issue I assume that will be covered under the standard 1 year warranty? 

A good few years ago I did have a 17" MBP that had a graphics issue and it turned out to be a known problem and was duly corrected even though the laptop was out of warranty so I suspect Apple are generally pretty good at fixing these things.  I just don't want to risk getting stuck with dodgy hardware though so if theres no update within the standard 14 days I guess I'll probably return mine if the error happens again.

One final thing though for those saying Apple must be aware... I assume like most companies a lot of people are away over the weekend so it may be a few days before the hear.  I also believe they don't monitor these community pages so please make sure you let Apple know directly you are having this problem.  I suspect we'll see a firmware update of some sort within the next week or so, at least I hope anyway

Also happens on 4GB/128GB model too, so not just 8GB/256GB units.