Skip navigation

New Retina Macbook pro 13 Haswell system hang/unresponsive

333422 Views 2,847 Replies Latest reply: Apr 15, 2014 10:31 PM by Diario RSS Branched to a new discussion.
  • epoxide Level 1 Level 1 (5 points)

    Just got off the phone with Apple tech support and they said there was nothing about this issue in their "database". So, I think more people need to call in so it gets picked up on their radar.

     

    BTW, they got me to reset SMC and PRAM and asked me to call back if it happned again so they could escalate the issue to tier 2 support. But I am pretty sure the reset is not gonna solve the issue, from what I've been reading on these forums.

  • atari72 Calculating status...

    No, both SMC and PRAM reset does not have any effect!

  • S1lv1o Calculating status...

    Same issue for me. MBPr 13 8Gb 256GB. Every 4 to 6 hours. I submitted a bug report to apple. I hope this is'nt a hardware bug and apple will solve it soon.

  • fei85 Calculating status...

    same problem here! I guess it happened twice of thrice, everytime using google chrome. I'm a total beginner with mac and os x since this is my very first os x computer, but i'm pretty sure this is the same problem. the trackpad and the keyboard are completely off except the power button, the screen is responsive and i can see the window for shutting down, restart etc the macbook when i press the power button for more than 3 seconds. I just keep pressing it and force shut it down, when i reboot everything is perfect.

     

    EDIT: probably worth mentioning, my configuration is the one with 256GB ssd and 8GB of ram.

  • robertfromminneapolis Calculating status...

    Same problem on my new rMBP 13" 8gb/256gb. Brought it home yesterday, powered it up, and experienced the first freeze about 15 minutes in. Then another about an hour later.

  • epoxide Level 1 Level 1 (5 points)

    ksint wrote:

     

    I just had the first crash on the exchange unit. I hope the software fix comes soon.

    You're the third person I've seen who had a replacement unit which exhibited the same issue. This supports the theory that the problem is in software. Hopefully we'll get a fix soon.

  • mtg2218 Level 1 Level 1 (0 points)

    or all of them could be faulty and will need a recall. we will play this out by ear!

  • binbashdevnull Level 1 Level 1 (0 points)

    What's interesting is, I have noticed a trend with respect to everyone using the mid-spec 2.6GHz i5, 256GB SSD.

    With the exception of a few people, is this an indication that everyone just went with the mid-spec model? Or does this mean that people with 128GB/512GB/1TB SSDs aren't having issues? Also, there is the CPU too.

     

    I made a Google Docs form, please submit your specs, so we can get a breakdown if this is an isolated issue:

     

    https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wform

     

    Please share this form!

     

    You can view the responses here:

    https://docs.google.com/forms/d/1QBSLV-bEuxyBUNtFmzDbTWl2Tu3EFU4IPNNvobhKdPA/vie wanalytics

  • Ali Tanara Calculating status...

    Same issue here. Froze one time for me, but this error consistanly comes up:

     

     

     

    kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

     

     

    My config is Late 2013 13' 2.4 GHz, 8GB RAM, 254 Gb SSD

     

    Apple support made me repair disk perissions, Reset PRAM, and Hardware check. No hardware issues were detected, but the error still shows up.

    MacBook Pro with Retina display, OS X Mavericks (10.9), Late 2013 13', 2.4 GHz, 8 GB RAM
  • ryan2412 Level 1 Level 1 (0 points)

    Intially I thought this was an isolated issues after starting this thread: https://discussions.apple.com/message/23553359?ac_cid=op123456#23553359

     

    However it now looks like a real issue with the MBP 13 inch mid spec 8gb ram 256gb hard drive (ME865B/A). I returned mine yesterday under the 14 day returns, unfortunately the apple store was out of stock so now need to order from the website.

     

    Hopefully apple will recognise this is an issue and come up with some kind of update. Definitely not what you would expect when spending £1250 on a laptop!

  • KennethFP Level 1 Level 1 (0 points)

    Mine is the 2,6 GHz/8gb ram/512gb hdd and it has the exact same problem...

     

    Two times this has happened in the two days i have had it - first time i wast just clicking around in finder, second time was in Garage band. The screen just totally freezes and i need to do a reboot with the power key!!

     

    Hope the problem is software related and will get fixed ASAP!!!

  • santranyc Level 1 Level 1 (10 points)

    epoxide wrote:

     

    Just got off the phone with Apple tech support and they said there was nothing about this issue in their "database". So, I think more people need to call in so it gets picked up on their radar.

     

    Yes, definitely! Please send in feedback, people. It will REALLY help.

     

    I don't even own one of the new Haswell models (yet), so I sent feedback saying, "Apple, please fix this asap, so I can run out and spend $3000 on one of these!"

  • santranyc Level 1 Level 1 (10 points)

    binbashdevnull wrote:

     

    What's interesting is, I have noticed a trend with respect to everyone using the mid-spec 2.6GHz i5, 256GB SSD.

    With the exception of a few people, is this an indication that everyone just went with the mid-spec model?

     

    I think you're on to something. I want to buy an "ultimate" 13"—1TB SSD, 16GB RAM, i7—and I don't recall anyone posting in here with the keyboard/trackpad problem who has one of these machines.

  • Chris \ Level 1 Level 1 (0 points)

    Hi all

     

    Just an update from me, so far today, no hangs and that is since I did a PRAM reset however I haven't had the laptop on very much so I'm probably speaking way too early.

     

    I still haven't seen much on whether other laptops are suffering the same since installing mavericks now have I seen many posts about whether this also happens on a 15" mac.

     

    One quick question hopefully someone will know.  If I decide to keep my macbook assuming it to be a software/firmware issue that will be resolved sometime in the near future but it later turns out to be hardware issue I assume that will be covered under the standard 1 year warranty? 

     

    A good few years ago I did have a 17" MBP that had a graphics issue and it turned out to be a known problem and was duly corrected even though the laptop was out of warranty so I suspect Apple are generally pretty good at fixing these things.  I just don't want to risk getting stuck with dodgy hardware though so if theres no update within the standard 14 days I guess I'll probably return mine if the error happens again.

     

    One final thing though for those saying Apple must be aware... I assume like most companies a lot of people are away over the weekend so it may be a few days before the hear.  I also believe they don't monitor these community pages so please make sure you let Apple know directly you are having this problem.  I suspect we'll see a firmware update of some sort within the next week or so, at least I hope anyway

  • AtterKing Level 1 Level 1 (10 points)

    Also happens on 4GB/128GB model too, so not just 8GB/256GB units.

1 ... 10 11 12 13 14 ... 190 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (105)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.