Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

mrakers85 wrote:

 

A week ago when this first happened, I talked to an Apple Rep. He told me he would call me tomorrow (11/5) and hopefully have a full solution where I could update my computer and give it a test run.

 

While I may have misunderstood him, he did say that I will hear from him tomorrow.

I am skeptical that I will be downloading the new software update before others to give it a test on my computer, nonetheless, by tomorrow, Dave from Apple should be calling me. We will see....

I knew it was only a matter of time before "Dave from Apple" got involved.... go on Dave lad!!

I meant to say that if you don't update your third party software, then you will definitely have problems.  I have had a  13"rMBP for two days now and had a system freeze while entering a passcode on an https site and the app froze during editing a file in the new Pages 5.0, which is another story.  I would suspect the software on both occasions and reported them to Apple in the normal way.

Otherwise I have done some intensive computing, installing apps, full Time Machine backups and several clones for good measure, all without incident.  I am enjoying my new computer.

Since we have no real news about the freeze issue (all has been said at least 20 times. If you're new to this thread, you might want to see https://discussions.apple.com/thread/5509561) I would like to ask something different:

Anyone have tested his/her rMBP about display ghosting? Any experiences? I have set my desktop background to simple grey color. When closing the browser (for example) after 30 minutes (okay, maybe longer than that) I can still see the borders of the closed window for a while on the grey background.
As far as I understand, this should be normal. Is it?
I ran http://www.mitchmalone.name/retina-test/ and with the Apple defaults (3 minutes/black) I could hardly see any ghosting. With 5 minutes I could see it, but it was not really bad.

I do not notice any image retention on my unit whatsoever (13" model). I have brightness at about half, if that matters.

If you run the test for 5 minutes, you see absolutely nothing?
Please run it for 5 minutes with brightness at around 75%

Oli.S72 I have not noticed any image retention on my own (also using a grey screen) and I ran the test (Apple default) and also really didnt notice anything.  Interestingly as a side note I should mention that this is day7 without any freeze yet (console errors yes). [rMBP 13 2.8/16/1T (13A2093)].

Yeah, I've had my new rMBP since Friday, struggled all weekend long with it  freezing up  AND dropping my Internet connection. Strange problems with multiple browsers, too, where I can get some sites to load and open up, while others won't. What a disappointment! Should have waited for a month or two for them to get the obvious bugs out. This was definitely NOT ready for prime time. Until they give us a patch to fix this problem, it's pretty much useless to me. So I'm back using my early 2007 MBP, old OS, beat up keyboard and all. At least it still works like a champ! 

I ran the test for six minutes, brightness two bars from the top, on the grey with dots background... And really no retention to speak of. 

I ran a similar test on my Haswell rMBP 13" (http://www.marco.org/rmbp-irtest.html) and after 10 min (which seems to be the standard time for running these tests), I was getting image retention on the left side of my screen which would las 1-2 minutes. After some reading on MacRumors Forums, it appears that all 13" rMBP's use LG screens which are prone to image retention and some people claim that it gets worse over time. The image retention I was getting on that test was another reason (on top of the trackpad/keyboard freezing issue) for me to return my rMBP last Thursday. Seeing how long Apple is taking to release a fix for the freezing issue, I am glad I returned it. If Apple were to release a software fix, I would've wanted a few days inside my 14-day return period to test it to make sure it did work. My return period would have expired this Thursday. I think the only way Apple will improve their quality control in the future is if they take a financial hit from lots of people returning their MBP's with these issues. Personally, I am going to wait a while before I pick up another rMBP, because I want to make sure all these issues are sorted out.

Oli.S72 wrote:

 

Since we have no real news about the freeze issue (all has been said at least 20 times. If you're new to this thread, you might want to see https://discussions.apple.com/thread/5509561) I would like to ask something different:

 

Anyone have tested his/her rMBP about display ghosting? Any experiences? I have set my desktop background to simple grey color. When closing the browser (for example) after 30 minutes (okay, maybe longer than that) I can still see the borders of the closed window for a while on the grey background.
As far as I understand, this should be normal. Is it?
I ran http://www.mitchmalone.name/retina-test/ and with the Apple defaults (3 minutes/black) I could hardly see any ghosting. With 5 minutes I could see it, but it was not really bad.

Supreem wrote:

 

mrakers85 wrote:

 

A week ago when this first happened, I talked to an Apple Rep. He told me he would call me tomorrow (11/5) and hopefully have a full solution where I could update my computer and give it a test run.

 

While I may have misunderstood him, he did say that I will hear from him tomorrow.

I am skeptical that I will be downloading the new software update before others to give it a test on my computer, nonetheless, by tomorrow, Dave from Apple should be calling me. We will see....

 

I knew it was only a matter of time before "Dave from Apple" got involved.... go on Dave lad!!

Sorry, after checking my notes, it was Matt. Matt from Apple. I'm sure Dave is a great guy though...

Exactly... The 13" model only uses LG panels. On the 15" it depends, LG's seem to be more common but if you're lucky you'll get a Macbook with Samsung panel. Here's a video demonstrating the difference:

http://www.youtube.com/watch?v=KdhIA8-UIRQ

"AND dropping my Internet connection"

I'm having that problem also along with the freezing keyboard issue.  I've noticed the connection dropping when I have bluetooth on, it doesn't happen when I shut it off.  Another annoyance . . .

Hi mate,just done the IR test on my late 2013 13' rMBP 2.4/8g/256. 10 mins with Grey bumps. ALL good, No IR spot. but after the IR test, guess what, yes, one freeze followed up nicely!

HumphreyMEL wrote:

 

Hi mate,just done the IR test on my late 2013 13' rMBP 2.4/8g/256. 10 mins with Grey bumps. ALL good, No IR spot. but after the IR test, guess what, yes, one freeze followed up nicely!

What does that conclude in terms of this being possibly a hardware or a software issue? Sorry im not up on image retention tests.

****!  I've had multiple freezes, but was just editing photos and had a long one.  Did a restart and got an error message saying that "iPhoto is unable to open this library; the library has issues that require rebuilding to correct." The message also said that it would take some time, and after 15 minutes, it's still not available.  I am beyond ******.  I've had a MacBook Pro for years, but never problems like this.  It's heading back to the store---guess I'll get an Air or an older Pro and hope that it works properly.