Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Bought my mbpr 13" 8 256 from John Lewis here in UK. Had several lockups and a constant stream of errors over the last week. Phoned their tech help dept and they are/were unaware of this problem and still selling as many as they can get their hands on. Be interesting to see if they suddenly run out of stock !

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*

gives me

LTH133BT01A01
Color LCD

I don't know, what company has "LTH" though

ioreg -l | grep IODisplayEDID | sed 's/^.*

gives me

2626

which makes week 22 of the year 2012. Quite old display I have here ...

I'm doing some tests of ghosting today. If I find any, the rMBP goes back to sender.

adarshsaraff wrote:

 

Even I have the new Macbook pro retina 13 inch and my macbook also freezes randomly and then I need to long press the power key to turn it off. Desoite reinstalling the OS, I still have the same problem and the Apple care then advised me to visit the serrvice provider or the Apple Retail Store.

 

Any advices on what should I do ? This is the 1st time I have purchased a mac and if I face such problems in the beginning I might need to reconsider using it again in the future.

You might will find https://discussions.apple.com/thread/5509561 helpful.

Why do some people hear from Apple support "I never heard of this before?"

Here are my thoughts on this:

If all people of the support would tell all customers the same ("yes we know, yes, we're working on it") what could be bad about that?

Quite simple: they admit it. They admit: yes, hundreds of people are calling in every day. Yes, it's a big issue. Yes, everybody has this problem.

Then some people - including the press - could start to ask questions. Questions like "how could this have happened? Why did quality control not catch this?"

If the problem is due to software (and it seems very much like it is) and if all 13"rMBP are affected (and it seems very much like they are) then it is obvious, Apple has done a terrible job on quality control on the combination of Mavericks build 13A2093 and 13" rMBP. (and it seems very much like they did)

But what if every second ot third customer of a 13" rMBP gets to hear "oh, really? I never heard of this before".

Suddenly, it sounds very different. Suddenly, it sounds like "there are only a few 13 inch rMBP affected".

Which leads to "how could have Apple possibly catched this during testing or quality control? All devices which were tested by Apple did run okay."

Guys, to be honest: I can not believe, the internal communication at Apple could possibly that bad that some supporters really never heard of this before. They have to know by now. All of them. I am sure, support is split up in teams. I bet you, these teams have at least weekly meeting to discuss the latest procedures and news.

Sorry, but I strongly believe: if a supporter tells you "this is the first time i hear about this" - that person is not speaking the truth.

Same applies to me for managers of Apple stores, etc.

It is politics (no, we do not have a big problem, just a small issue) and marketing (no, you do not need to wait, buy your 13" rMBP now).

That's what I believe.

What I do. I press the power button once to put it in sleep. Then after a while I press space for example. If the machine isn't fully asleep it wont wake up because of the keyboard error. But if it reacts that means its ok again.

Totally agree Oli, as with any company that cares about it's public image, the low level staff will have to act like the issue pretty much doesn't exist until the people at the top give them the green light on a definite solution i.e. patch fix or a recall. It's always the case with any company and always will be. The people on here who are surprised that the Apple employees are playing dumb seem to think that Apple could never tell a white lie or withhold info, all companies do this, Apple included.

It's just a waiting game now, I've been waiting 6 months for the Haswell update to drop, now I will be waiting god knows how many more weeks for them to refine the launched product in order to make it worth buying.

+1

I've also been waiting for this update for more than six months. Only to get very frustrated. Thing is that if this machine were a Windows based one, people would return it right away. Being Apple... we HOPE for a quick solution. And 14 days (and counting) is not quick.

Oli

Now that you have been using your machine with USB attached, have you had any other problems?

Sorry to hear you are having such problems with a new computer.  I wonder if you have migrated third party software from an old one or if it is still only with Apple software? 

Some people on this thread may shout me down for constantly blaming out-of-date third party software and as Apple have issued a statement about the trackpad freezes (see my post above), I acknowledge that this may contribute.  However, I don't get any freezes on my new 13" rMBP or on an older 2009 MBP, nor do the shop display models, so I think Apple's use of the word "rare" may be correct.

If I was a betting man, I would put my money on third party software issues.  Here are some common developer download sites:  (If you are going to install it, always start with Adobe Flash, old versions caused problems)

http://www.adobe.com/support/flashplayer/downloads.html  (or go to System Preferences>Flash to get update)

http://www.oracle.com/technetwork/java/javase/downloads/index.html

http://www.skype.com/en/download-skype/skype-for-mac/

http://www.clamxav.com/download.php  (if you need anti-virus software)

HP printer software is here:

http://support.apple.com/kb/DL907 

etc

It's a nice suggestion, but I bought this brand new Mac Book Pro Retina 13'' on Oct. 24, received this weekend and didn't install other programs than the main Apple's suggested apps - Pages, Garage Band, Numbers, Keynote, etc. No third part softwares, and I experienced two crashes - during the second one, my Iphoto library was disabled, I lost 9 Gb of images.

Next time I will try with the suggested restart system, but for a device I just paid 1229 Euro, you would think it should work. And these are not "rare" shutdowns. My colleague, here in my same office, received two days ago his Retina 15'' and experienced my same "freezes", too.

I will wait a week and then decide what to do. A reply from Apple, apart their first statement "We're working on it", would be highly appreciated.

Many people (including myself) had their first freeze during or right after initial setup.
In my case: I received my rMBP, opened it and went through the initial setup. About 5 minutes after it was finished, the freeze happened. There was no software or update or anything alike installed. Other people reported to have freezes even during initial setup.

Maybe you should check the model number.  I was given a 10,2 model from early 2013 and only found out when I got home and it booted into Mountain Lion.  The only indication on the outside of the box is the wifi standard does not mention the "ac" in 802.11 a/b/g/n/ac.  I went straight back to the shop and they exchanged it for the Haswell 11,1 model, without blinking.  I do wonder how many other people will get given obsolete stock, without knowing any better.

putnik wrote:

 

 

If I was a betting man, I would put my money on third party software issues. 

If you were a betting man, you'd have gone bankrupt now ...

You got to be kidding.

RETINA 15" also affected? Seems like a bit of news... Could you confirm that your colleague's machine is a rMBP 15" late 2013?