Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Please describe how the error occured in bootcamp!!! Thanks!

If somebody else has experienced the error with another OS than Mac OSX please report!!! Or is somebody out there who works in bootcamp regularly and everything is fine?

That's very important because than I would return my device... One day left until the 14 days are over...

mate, return it. at least you are giving yourself a chance, or you will have no chance, if its a hardware problem, after 14 days, apple will use screw driver, open th case and repair it instead of giving you a new one. And apple knows what serial number has what kind of chipset, so they can use software update to hide the error.

remember when the iPhone 4 just come out, they didn't admit the antana has problem!!! until more and more people have problem when holding it in some way, and what they do ? send you a rubber bumper!!! same happen here, apple will put a software patch to hide it.

apparently, there no nearly no other model user got the problem except 13 inch MBP, there are 1 or 2 guy said they see 15 inch MBP locks up, well only 1 or 2 guys, who know what they say is true or not, but 13 inch definite F*Ked.

but i have to say mine 13 inch MBP has no keyboard/trackpad lock up since i purchase it (nearly 6 days now), only got a lot of error message, otherwise all good. but i still think there are something wrong with it so the error keep coming up.

I would like to order a new macbook pro.  Is it safe to order the late october 2013 macbook Pro 15 or is it affected like the late october 2013 macbook pro 13 with the freeze problem?  Would you wait until they come out with a update to fix the freeze problem or determine if it's a hardware problem?

sTronic wrote:

 

lol I don't understand why so many people is just trying to fool themselve..

 

its clearly some hardware problem in 13 inch MBP.

 

There is not many or nearly NONE iMac, MBP Air, 15inch MBP user is complaining here... and they are selling a lot too!! they all use haswell, same OS X, only 13 inch get massive complain.

 

don't fool yourself, there is no hope here, the 13 inch rMBP has a faulty chipset/part that cause this and can not be completely fixed, but it can be reduce/hide using software, they can turn the keyboard/trackpack/USB hub always on instead of sleeping to hide the problem but the battery going to last shorter, just that simple.  RMEMBER with 13 inch, people have 3 replacement in row and all have the same issue!! but how many other macbook/imac user complain about the same issue? nearly none. There one guy reported he said 'crash' in his 15 MBP, but this issue is not about crash, he is either making things up or he doesn't know what he is talking about.

 

Return your product, wait for 2 months and buy a new one.

You seem to ignore a few things:

1) If a software fix is not possible, Apple will end up replacing your device, even months after you bought it.

2) If a software fix is possible, Apple will have no incentive to change the hardware and choosing to  "wait 2 months" will not get you different hardware. If you insist on getting different hardware, the wait will be at least until the next refresh of all hardware, which will be 6-12 months away.

3) The 13 inch comes with a different build of OS/X. Maybe support for the 13 inch simply wasn't finished at the time fo release. Who knows how many "fixes" and "work-arounds" OS/X contains for the 15 inch version and other Mac's. Just because OS/X manages to avoid issues on the other models doesn't mean they're not there.

MacBill55 wrote:

 

I would like to order a new macbook pro.  Is it safe to order the late october 2013 macbook Pro 15 or is it affected like the late october 2013 macbook pro 13 with the freeze problem?  Would you wait until they come out with a update to fix the freeze problem or determine if it's a hardware problem?

Simply put, don't worry about the 15". I know plenty of people who have the new 15" and not a single issue, I also know plenty who have the new 13" and every one of them has the frozen trackpad and keyboard issue.

I'm going crazy... I got 13 rMBP one week ago  and I had the freeze 2 times since I bought it. I usually work with an USB pendrive and nothing wrong happens. I don't know who believe, everybody is talking about different things (h or s). Tuesday end my 14 days for return it... I don't know what to do, is my firts MBP and this is sad.

same here, I've actually got 2 more freezes in the past 6-7hrs or so. right now, i got a usb 2.0 device plugged in hopes for a temp fix. Im about to call apple just for the **** of it and see what they say. I can not afford to have this machine lock up while im doing a timed online exam...

1) If a software fix is not possible, Apple will end up replacing your device, even months after you bought it.

# they might not replace it, they might just repair it as i talk to one of their customer service online, they said after 14 days, there will not offer replacement, they will repair it.

2) If a software fix is possible, Apple will have no incentive to change the hardware and choosing to  "wait 2 months" will not get you different hardware. If you insist on getting different hardware, the wait will be at least until the next refresh of all hardware, which will be 6-12 months away.

# software fix might be used to hide the problem or compromise on battery life or something else, if you trust apple then its ok, but not everyone trust apple. they might do somthing to cover the hardware fault. who knows. and you don't have to wait for 6-12 months, because if its a faulty chipset, they will be replace in the next batch of product, which may be just 30 days later.

3) The 13 inch comes with a different build of OS/X. Maybe support for the 13 inch simply wasn't finished at the time fo release. Who knows how many "fixes" and "work-arounds" OS/X contains for the 15 inch version and other Mac's. Just because OS/X manages to avoid issues on the other models doesn't mean they're not there.

# why you think the 13 inch come with a different build of OS X compared to other OS X machines??? do you have evidence? I actually erase my HDD and installed the lastest build of OS X, doesn't remove the error message in system log at all.

OMG...everyone vere knows that 13rmbp comes with build 2093 and other mavericks mac comes with buold number 603.

Please...stop doing random reply!

the reason you have to shut the lid for 60 seconds is to completely power off the keyboard/track pad and then power it on again. the keyboard/trackpad module is completely out of control at that moment, its very likely a hardware issue because the OS X software out of control and can not power it on again!

Just a thought after I returned my 13 rMBP yesterday, after I spoke w one of the Senior Tech Advisors who said 'if you want my honest opinion...return it! it's a hardware issue. I don't want you to end up with a faulty laptop...'

The store was out of stock, so I asked for a refund. They had a few 13" rMBP. Checked the console. All looked good, no error, but those were from a different batch and not for sale of course...so figure.

I'm just saying...I didn't want to return it at all, I was convinced too it's a software issue, but I also don't want you guys to end up with a buggy hardware, not knowing how Apple will address the issue.

FOR ANYONE WONDERING WHETHER TO RETURN IT OR NOT THIS POST IS FOR YOU...

1. If you are not happy with something you have purchased due to a fault then you shouldn't keep it.  Consumer rights protect us.  You wouldn't have this debate if the screen didn't work etc...  You certainly wouldn't have this debate if the brake pedal on your car didn't work.  If you are happy with the fault and workaround as it is today then keep it.  If not return it.

2. No one here yet knows if its software patch coming or it turns out to be hardware.  It seems software/firmware.  Ignore all the stuff about is it only 13" etc there could be small differences in the hardware, battery etc and we know it has a different software build for some reason that would suggest this (why have a different build if the hardware is identical bar the screen size)

3. You have a 1 year warranty but be aware if it is hardware Apple might repair rather than replace your system.  This should be invisible but at the end of the day a human will open your laptop and swap hardware.  I once sent a TV set to be "repaired" for a bug and it was returned with a scratch on the screen.  Personally I'm prepared to wait and get a new one once the problem is identified and fixed

4. Returning it will certainly help Apple to understand the severity of the problem.  Those returns will show up in P&L reports that senior managers tend to take notice of

I chose to return mine for a refund.  When it's fixed software/hardware whatever I will buy a new one because it's a great laptop but a fault is a fault.  I've worked in IT all my life as developer, analyst and product manager and I know these things happen, but I personally don't accept faults on a new device of any kind and I don't upgrade to operating systems that have known issues at launch.  Apple are really good and offer you 14 days no quibble returns.  You don't even have to give a reason although if you do return I'd strongly encourage you to raise the reason why it was returned.  Hopefully (I may be a bit optimistic here) the reason for return is recorded and only then will we know what impact this particular issue had.

One thing is for sure, if you don't want to risk it, the safest way to ensure you get a new laptop as opposed to a refurbed replacement/repaired laptop is to return and wait for news, once sorted go grab a new one.  It's hardly a big deal for me personally, I'm not going to cry because I might be without a laptop for a couple of weeks, I managed fine the first 20 years of my life without one and the world didn't end then either

i was browsing the web on chrome while on windows 7 via bootcamp it occurred than. it also occurred a second time when i was using a trading platform i use for work.

Hi all , I need your advise . Currently I just got my macbook pro 13 inch Late 2013 (2.4Ghz , 8GB , 256GB ) and it has experienced the same problem too . However currently i using a usb 2.0mouse to stop the pc from hang . I have read this forum and noticed many people returned their pcs for refund from apple however I am unable to refund as there is no such policy here in Asia , I am thinking to exchange my pc from apple but after reading this thread previous comments , changing it does not solve anything . Help , I am disappointed as this is the first apple pc I obtained and paid so much for this pc . (added apple care as well ) Not sure this can be of any help .