Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

sTronic wrote:

 

The log message can not be ignored, this message doesn't happy to any other apple device, ..

 

.....

 

 

Everyone should return their 13 inch macbook Pro..

1. The message DOES appear on other hardware as has been reported on this thread. At least on 2012 MBA and 2011 MBP. Not on all other models but on some. So this is not purely Haswell 13" related.

2. Why on earth should anyone return their cumputer? Because of log entries they don't understand?? Are you nuts? The problem was freezing. If it doesn't happen anymore, it is fixed. Period. And if the fix doesn't cause other regressions it was fixed properly.

3. As for software vs hardware. It really doesn't matter! Hardware always use embedded software and is upgradable in many cases. And software using faulty hardware can also be updated. All that matters is that if the problem can be fixed. But of course this is hardware related as has been stated by apple. But that doesn't mean that any components would have to be replaced to fix it.

Let's wait a few days to see if the problem has gone and if people still have decent battery life etc. No reason to return anything.

AAPL check my profile picture, for a chuckle.  It's directed to the S's on this thread, with apparent comprehension issues...

Chum you're kidding right?!  The fix is that the machines aren't freezing since the EFI update this afternoon.

I've been following this thread since October 26th. I'm so relieved to see that this problem has been resolved. (Finally!!)

I can't wait to pick up a new 13-inch Retina MacBook Pro in 2 weeks!

2.4GHz/8GB/256GB

That's the one I picked up on 10/30, it had the best price point and I love it...  It's a great machine, you'll enjoy it.  And since I did the EFI, I like it even more.  The battery seems to be lasting longer too, more than 9 hours of use, multi-media use, web, mail, photo editing, intensive network activity, like pulling down 80GB of iTunes match this afternoon to evening( I have a fat pipe), to build my local library off the the iCloud repository.  Enjoy...

well...I have this lots of log report even after the update. this report as far I read all other reports from everyone should only be appearing when you touched the keyboard or trackpad to be awaking it up. ON our 13" rMBP it seems it's appearing everytime we touched the keyboard, typing or touching the trackpad. even as I writing this post!

Maybe I'm missing something.. but all the news I can find about the patch point to gmail fix. No mention of the hang/freeze issue. I cancelled my order last week.. i think I'll wait a bit more.. as to why they havn't been more forth coming? Don't kid yourself..  Apple is in business like everyone else and its distance as leader of the pack gets smaller every minute. I hate to say it but windows 8 & 8.1 upgrade were near flawless (on many vendor, configs etc and at a fraction of the cost,), Heck IE 11 is a close second behind chome. Apple has lost the plot since Jobs died.

http://techcrunch.com/2013/11/07/apple-rolls-out-patch-to-fix-mavericks-gmail-is sues/

http://www.macobserver.com/tmo/article/apple-updates-mail-for-mavericks-to-addre ss-gmail-issues-more

http://appleinsider.com/articles/13/11/07/apple-updates-mavericks-to-bring-gmail -stability-fixes-for-mail-app

Krakatau7 wrote:

 

well...I have this lots of log report even after the update. this report as far I read all other reports from everyone should only be appearing when you touched the keyboard or trackpad to be awaking it up. ON our 13" rMBP it seems it's appearing everytime we touched the keyboard, typing or touching the trackpad. even as I writing this post!

 

If it really happens all the time then it doesn't seem to be normal - either the wakeups or the event messages. Hard to say. I hope you guys let Apple know about this. (Well, I guess they already monitor this issue close enough).

wjc510, the update is at http://support.apple.com/kb/DL1704 and is also available on App Store.

sTronic wrote:

 

@anthvar,

 

I am in Melbourne. purchase from online store, i been to the doncaster apple store, all their demo machine with hasswell cpu has no strange logs.

 

I am strongly recommend you, DO NOT BUY 13 inch now, that log entry should not pop up that often, there are very rare use said their mba has the issue, well, may be is true, but only 1 or 2 or may be 3 users, and may not as frequent as the 13 inch. 99% is from 13inch, and happens so often.

 

The senior advisor told me, the EFI only tried to resolve it on the software side, to provide a workaround, its just workaround, its not a fix!! all the 13 inch MBP is faulty, and should return it, wait for 1 or 2 months, they will resolve it in the next batch.

 

someone may think why apple don't hide de error in the OS so people don't see the log, here:

1. they need to release a new update of OS to hide it, release a new version of an OS is not simple, a lot of work.

2. No company will put a filter into their log system to hide something, there are a lot of hacker and people talks, information will be leak on the internet one day, its not worth to do something like this, plus they are benefited by a honest logging system for them to debug as well.

 

its clearly, a hardware issue and only happen on 13inch MBP late 2013 model, return it, if you buy one and see a unusal logging message keep poping up like this.

Hi my friend,

I'd like to point out something about why demo machines are not showing the "error" logs. If you have a carefully looked at the demo machines you can find that in the console, "system.log" is in gray color and is not allowed to be viewed. Why? Becasue for "/var/log/system.log", the owner is "root" and the group is "admin", the permission is "640" (rw-r-----). But on the demo machines, the logging in account is not in the group "admin" (surely it also cannot be root), so the system.log cannot be viewed under this account.

Never mind....I'm tired...

IPad3_screwdagain wrote:

 

Just one more folks.  There is an EFI for the 15" rMBPs too, in order to address the same issue!!!!. 

 

http://www.tuaw.com/2013/11/07/apple-releases-macbook-pro-firmware-updates/

No, the EFI for 15" is addressing a completely different issue as stated in the link.

yeah it's graphics oriented....

Arguing that the log entries still showing up is bad is pure speculation. You could just as well argue that it's actually good that they are still there: the messages aren't (and have never been) actual error messages, they are log entries that seem to be related to some kind of power saving feature (e.g. the freezes were apparantly related to that power saving feature). The fact that they are still there might suggest that Apple managed to fix the freezes without bluntly disabling that power saving feature, which would have most likely resulted in a reduction of battery time.

As I said: it's pure speculation, but it's in my view really pointless to assume that the log entries showing up indicat the 'fix' does not solve the problem (and return a system because of that). Only time will tell us.

So, what would people here recommend me to do. Buy a 13" MBP or wait for a solution?