kyawlin

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

 

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

 

 

Could anyone tell  me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

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  • by sjøgren,

    sjøgren sjøgren Dec 15, 2013 7:39 AM in response to Supreem
    Level 1 (56 points)
    Dec 15, 2013 7:39 AM in response to Supreem

    Are you people who installed the update fix still have the system log error ?

    I don't have any freeze but i still have tons of "

    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup"

    as we saw so many poeple have also. Try check your system.log please. I need to know if this error still shows in the log after the firmware. I will indeed have my MBRr 13 replaced if no one else have this error stil showing.

    I just bought my MBPr 13" 2 days ago and i had to install the firmware my self.

     

    Thanks

  • by nej_simon,

    nej_simon nej_simon Dec 15, 2013 8:05 AM in response to sjøgren
    Level 1 (0 points)
    Dec 15, 2013 8:05 AM in response to sjøgren

    I get that all the time but I'm not too worried about it. The CPU will have to wake up to process the keyboard and mouse input anyway so that message might not even be a problem.

  • by sjøgren,

    sjøgren sjøgren Dec 15, 2013 8:12 AM in response to nej_simon
    Level 1 (56 points)
    Dec 15, 2013 8:12 AM in response to nej_simon

    right but it should'n be there after the fix really. Something is still wrong if the system.log have the same error.

    I'm not truely relaxed just yet. As you hear many time now. people got the problem back after some time and i guess since the error is still showing in the log. There must still be something not fully fixed.

  • by Kam Banwait,

    Kam Banwait Kam Banwait Dec 16, 2013 6:40 AM in response to kyawlin
    Level 1 (0 points)
    Dec 16, 2013 6:40 AM in response to kyawlin

    Got the same issue here and here's my crash reports. Got a 15" late 2013 Retina, Top spec:

     

    Anonymous UUID:       4D944E51-2052-446A-1ED4-9E838F6759B5

     

    Fri Dec 13 13:47:06 2013

    panic(cpu 2 caller 0xffffff8004edb94e): Kernel trap at 0xffffff8004ea3b30, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x000000038a70e063, CR4: 0x00000000001606e0

    RAX: 0xffffff80054d0320, RBX: 0x000000000000003a, RCX: 0x000000000000003a, RDX: 0x0000000000000000

    RSP: 0xffffff81d8d932d0, RBP: 0xffffff81d8d932f0, RSI: 0xffffff802692c3a8, RDI: 0xffffff80054d06c0

    R8:  0xffffff8012470d58, R9:  0xffffff8011826550, R10: 0xffffff80054d15f0, R11: 0x0000000000000009

    R12: 0x0000000000000000, R13: 0xffffff80462aeef0, R14: 0x00000000000001c5, R15: 0xffffff8011826550

    RFL: 0x0000000000010286, RIP: 0xffffff8004ea3b30, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff81d8d92f60 : 0xffffff8004e22f69

    0xffffff81d8d92fe0 : 0xffffff8004edb94e

    0xffffff81d8d931b0 : 0xffffff8004ef2dc6

    0xffffff81d8d931d0 : 0xffffff8004ea3b30

    0xffffff81d8d932f0 : 0xffffff8004e746f3

    0xffffff81d8d93490 : 0xffffff8004e9b866

    0xffffff81d8d93800 : 0xffffff8004e73349

    0xffffff81d8d93860 : 0xffffff80052b8ef1

    0xffffff81d8d93960 : 0xffffff80052b916e

    0xffffff81d8d93990 : 0xffffff7f86edcf1d

    0xffffff81d8d939c0 : 0xffffff7f86edce1f

    0xffffff81d8d939e0 : 0xffffff7f86eddd1e

    0xffffff81d8d93a00 : 0xffffff7f86f62cfb

    0xffffff81d8d93a10 : 0xffffff7f86ef4852

    0xffffff81d8d93a40 : 0xffffff7f86ee6365

    0xffffff81d8d93a80 : 0xffffff7f86eee715

    0xffffff81d8d93ac0 : 0xffffff7f86f60d43

    0xffffff81d8d93ae0 : 0xffffff7f86ee0e85

    0xffffff81d8d93b70 : 0xffffff80052cc61a

    0xffffff81d8d93b90 : 0xffffff80052cd17e

    0xffffff81d8d93bf0 : 0xffffff80052cabcf

    0xffffff81d8d93d40 : 0xffffff8004eb6088

    0xffffff81d8d93e50 : 0xffffff8004e26bb1

    0xffffff81d8d93e80 : 0xffffff8004e139b5

    0xffffff81d8d93ef0 : 0xffffff8004e1e003

    0xffffff81d8d93f70 : 0xffffff8004ec92ad

    0xffffff81d8d93fb0 : 0xffffff8004ef35e6

          Kernel Extensions in backtrace:

             com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f86edb000->0xffffff7f86f3ffff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f854b9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f857f3000

             com.apple.driver.AppleIntelHD5000Graphics(8.2)[47711D33-A72C-31C9-B636-AD99BA4F FC75]@0xffffff7f86f4d000->0xffffff7f86f9cfff

                dependency: com.apple.iokit.IOSurface(91)[BC96A900-DD9D-3F36-AFE6-EF88CB4B3607]@0xffffff7f8 609f000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f854b9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f857f3000

                dependency: com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f86edb000

     

    BSD process name corresponding to current thread: firefox

     

    Mac OS version:

    13A3017

     

    Kernel version:

    Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

    Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

    Kernel slide:     0x0000000004c00000

    Kernel text base: 0xffffff8004e00000

    System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

     

    System uptime in nanoseconds: 17077142713878

    last loaded kext at 2767414136698: com.apple.filesystems.smbfs          2.0.0 (addr 0xffffff7f87512000, size 335872)

    last unloaded kext at 306497281842: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8741a000, size 57344)

    loaded kexts:

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AppleBluetoothMultitouch          80.14

    com.apple.iokit.AppleBCM5701Ethernet          3.8.0b8

    com.apple.filesystems.afpfs          11.0

    com.apple.nke.asp-tcp          8.0.0

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.2.1f2

    com.apple.driver.AGPM          100.14.14

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AppleHDA          2.5.8fc1

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.GeForce          8.2.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.1f2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleIntelHD5000Graphics          8.2.0

    com.apple.driver.AppleIntelFramebufferAzul          8.2.0

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleCameraInterface          4.20.0

    com.apple.driver.AppleThunderboltIP          1.0.10

    com.apple.driver.AppleMuxControl          3.4.28

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleUSBCardReader          3.4.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBHub          660.4.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.5

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AirPort.Brcm4360          820.21.47

    com.apple.driver.AppleUSBXHCI          660.4.2

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleMultitouchDriver          245.13

    com.apple.driver.AppleBluetoothHIDKeyboard          170.15

    com.apple.driver.IOBluetoothHIDDriver          4.2.1f2

    com.apple.driver.AppleHIDKeyboard          170.15

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.AppleThunderboltPCIUpAdapter          1.4.3

    com.apple.security.SecureRemotePassword          1.0

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.8fc1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOAcceleratorFamily          98.9

    com.apple.nvidia.driver.NVDAGK100Hal          8.2.0

    com.apple.nvidia.driver.NVDAResman          8.2.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.1f2

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothFamily          4.2.1f2

    com.apple.AppleGraphicsDeviceControl          3.4.28

    com.apple.iokit.IOAcceleratorFamily2          98.9

    com.apple.driver.AppleHDAController          2.5.8fc1

    com.apple.iokit.IOHDAFamily          2.5.8fc1

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.IOPlatformPluginFamily          5.7.0d1

    com.apple.driver.AppleGraphicsControl          3.4.28

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.4

    com.apple.driver.AppleUSBMultitouch          240.9

    com.apple.iokit.IOUSBHIDDriver          660.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.5

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.5

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          656.4.1

    com.apple.driver.AppleThunderboltDPInAdapter          3.1.2

    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.2

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.3

    com.apple.iokit.IOUSBUserClient          660.4.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.driver.AppleThunderboltNHI          1.9.8

    com.apple.iokit.IOThunderboltFamily          3.2.3

    com.apple.iokit.IO80211Family          600.34

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOUSBFamily          660.4.2

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          23

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

     


     

    Anonymous UUID:       4D944E51-2052-446A-1ED4-9E838F6759B5

     

    Fri Dec 13 08:33:15 2013

    panic(cpu 2 caller 0xffffff8019ca4b3a): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2422.75.4/osfmk/vm/vm_resident.c:2387

    Backtrace (CPU 2), Frame : Return Address

    0xffffff8229d93b30 : 0xffffff8019c22f69

    0xffffff8229d93bb0 : 0xffffff8019ca4b3a

    0xffffff8229d93be0 : 0xffffff8019c8fbc8

    0xffffff8229d93c90 : 0xffffff8019c954d3

    0xffffff8229d93cc0 : 0xffffff8019c8ec7d

    0xffffff8229d93cf0 : 0xffffff8019c8decc

    0xffffff8229d93d30 : 0xffffff8019caf865

    0xffffff8229d93d50 : 0xffffff8019c18de1

    0xffffff8229d93da0 : 0xffffff8019c26db2

    0xffffff8229d93dc0 : 0xffffff8019c26bce

    0xffffff8229d93df0 : 0xffffff8019c139b5

    0xffffff8229d93e60 : 0xffffff8019c26ed2

    0xffffff8229d93e90 : 0xffffff8019c5f031

    0xffffff8229d93ed0 : 0xffffff8019c1ad95

    0xffffff8229d93f20 : 0xffffff8019c1ea35

    0xffffff8229d93f50 : 0xffffff8019c1d3b4

    0xffffff8229d93f70 : 0xffffff8019cc92ad

    0xffffff8229d93fb0 : 0xffffff8019cf35e6

     

    BSD process name corresponding to current thread: WindowServer

     

    Mac OS version:

    13A3017

     

    Kernel version:

    Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

    Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

    Kernel slide:     0x0000000019a00000

    Kernel text base: 0xffffff8019c00000

    System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

     

    System uptime in nanoseconds: 61024140914757

    last loaded kext at 60112110758824: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7f9c278000, size 20480)

    last unloaded kext at 60678661795998: com.apple.driver.AppleUSBDisplays          360.8.14 (addr 0xffffff7f9c21e000, size 12288)

    loaded kexts:

    com.apple.filesystems.afpfs          11.0

    com.apple.nke.asp-tcp          8.0.0

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.2.1f2

    com.apple.driver.AppleHDA          2.5.8fc1

    com.apple.driver.AGPM          100.14.14

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.GeForce          8.2.0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleIntelHD5000Graphics          8.2.0

    com.apple.driver.AppleThunderboltIP          1.0.10

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.1f2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleMuxControl          3.4.28

    com.apple.driver.AppleCameraInterface          4.20.0

    com.apple.driver.AppleIntelFramebufferAzul          8.2.0

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleUSBCardReader          3.4.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBHub          660.4.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.5

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AirPort.Brcm4360          820.21.47

    com.apple.driver.AppleUSBXHCI          660.4.2

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleUSBAudio          2.9.3f17

    com.apple.security.SecureRemotePassword          1.0

    com.apple.driver.AppleHIDMouse          180.9

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.8fc1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOAcceleratorFamily          98.9

    com.apple.nvidia.driver.NVDAGK100Hal          8.2.0

    com.apple.nvidia.driver.NVDAResman          8.2.0

    com.apple.iokit.IOBluetoothFamily          4.2.1f2

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.1f2

    com.apple.driver.AppleHDAController          2.5.8fc1

    com.apple.iokit.IOHDAFamily          2.5.8fc1

    com.apple.driver.AppleGraphicsControl          3.4.28

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.IOPlatformPluginFamily          5.7.0d1

    com.apple.AppleGraphicsDeviceControl          3.4.28

    com.apple.iokit.IOAcceleratorFamily2          98.9

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.4

    com.apple.driver.AppleUSBMultitouch          240.9

    com.apple.iokit.IOUSBHIDDriver          660.4.0

    com.apple.driver.AppleThunderboltDPInAdapter          3.1.2

    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.2

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.3

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.5

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.5

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          656.4.1

    com.apple.iokit.IOUSBUserClient          660.4.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.driver.AppleThunderboltNHI          1.9.8

    com.apple.iokit.IOThunderboltFamily          3.2.3

    com.apple.iokit.IO80211Family          600.34

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOUSBFamily          660.4.2

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          23

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

     


     

    Anonymous UUID:       4D944E51-2052-446A-1ED4-9E838F6759B5

     

    Fri Dec  6 17:27:29 2013

    panic(cpu 0 caller 0xffffff800e8a4b3a): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2422.75.4/osfmk/vm/vm_resident.c:2387

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81f7983170 : 0xffffff800e822f69

    0xffffff81f79831f0 : 0xffffff800e8a4b3a

    0xffffff81f7983220 : 0xffffff800e88fbc8

    0xffffff81f79832d0 : 0xffffff800e8954d3

    0xffffff81f7983300 : 0xffffff800e88ec7d

    0xffffff81f7983330 : 0xffffff800e88decc

    0xffffff81f7983370 : 0xffffff800e8af865

    0xffffff81f7983390 : 0xffffff800e818de1

    0xffffff81f79833e0 : 0xffffff800e826db2

    0xffffff81f7983400 : 0xffffff800e826bce

    0xffffff81f7983430 : 0xffffff800e8139b5

    0xffffff81f79834a0 : 0xffffff800e826ed2

    0xffffff81f79834d0 : 0xffffff800e85f031

    0xffffff81f7983510 : 0xffffff800ecb7158

    0xffffff81f7983540 : 0xffffff800ecb11dd

    0xffffff81f79835a0 : 0xffffff7f908dc4ca

    0xffffff81f79835c0 : 0xffffff7f908ddbb6

    0xffffff81f79835e0 : 0xffffff7f90900399

    0xffffff81f7983630 : 0xffffff7f90900302

    0xffffff81f7983650 : 0xffffff7f908f4b2d

    0xffffff81f7983680 : 0xffffff7f90964b77

    0xffffff81f7983850 : 0xffffff7f908f33d2

    0xffffff81f79838a0 : 0xffffff7f908f32e8

    0xffffff81f79838c0 : 0xffffff7f908f48b6

    0xffffff81f79838f0 : 0xffffff7f908e3873

    0xffffff81f7983940 : 0xffffff7f9096152e

    0xffffff81f7983980 : 0xffffff7f9095c079

    0xffffff81f7983a20 : 0xffffff7f908e2ab4

    0xffffff81f7983a50 : 0xffffff7f908e2d6b

    0xffffff81f7983a80 : 0xffffff7f908ee8a8

    0xffffff81f7983ac0 : 0xffffff7f90960d43

    0xffffff81f7983ae0 : 0xffffff7f908e0e85

    0xffffff81f7983b70 : 0xffffff800eccc61a

    0xffffff81f7983b90 : 0xffffff800eccd17e

    0xffffff81f7983bf0 : 0xffffff800eccabcf

    0xffffff81f7983d40 : 0xffffff800e8b6088

    0xffffff81f7983e50 : 0xffffff800e826bb1

    0xffffff81f7983e80 : 0xffffff800e8139b5

    0xffffff81f7983ef0 : 0xffffff800e81e003

    0xffffff81f7983f70 : 0xffffff800e8c92ad

    0xffffff81f7983fb0 : 0xffffff800e8f35e6

          Kernel Extensions in backtrace:

             com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f908db000->0xffffff7f9093ffff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8eeb9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8f1f3000

             com.apple.driver.AppleIntelHD5000Graphics(8.2)[47711D33-A72C-31C9-B636-AD99BA4F FC75]@0xffffff7f9094d000->0xffffff7f9099cfff

                dependency: com.apple.iokit.IOSurface(91)[BC96A900-DD9D-3F36-AFE6-EF88CB4B3607]@0xffffff7f8 fa9f000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8eeb9000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8f1f3000

                dependency: com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f908db000

     

    BSD process name corresponding to current thread: firefox

     

    Mac OS version:

    13A3017

     

    Kernel version:

    Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

    Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

    Kernel slide:     0x000000000e600000

    Kernel text base: 0xffffff800e800000

    System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

     

    System uptime in nanoseconds: 17580951987566

    last loaded kext at 14105618190135: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7f90ed4000, size 20480)

    last unloaded kext at 14184282925965: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7f90ed4000, size 16384)

    loaded kexts:

    com.apple.filesystems.afpfs          11.0

    com.apple.nke.asp-tcp          8.0.0

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AppleBluetoothMultitouch          80.14

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.1f2

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.AGPM          100.14.14

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AppleHDA          2.5.8fc1

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.GeForce          8.2.0

    com.apple.driver.AppleIntelHD5000Graphics          8.2.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.1f2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleThunderboltIP          1.0.10

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleIntelFramebufferAzul          8.2.0

    com.apple.driver.AppleCameraInterface          4.20.0

    com.apple.driver.AppleMuxControl          3.4.28

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleUSBCardReader          3.4.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBHub          660.4.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.5

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.iokit.AppleBCM5701Ethernet          3.8.0b8

    com.apple.driver.AirPort.Brcm4360          820.21.47

    com.apple.driver.AppleUSBXHCI          660.4.2

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.security.SecureRemotePassword          1.0

    com.apple.driver.AppleBluetoothHIDKeyboard          170.15

    com.apple.driver.AppleHIDKeyboard          170.15

    com.apple.driver.IOBluetoothHIDDriver          4.2.1f2

    com.apple.driver.AppleMultitouchDriver          245.13

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.8fc1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.nvidia.driver.NVDAGK100Hal          8.2.0

    com.apple.nvidia.driver.NVDAResman          8.2.0

    com.apple.iokit.IOAcceleratorFamily          98.9

    com.apple.iokit.IOBluetoothFamily          4.2.1f2

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.1f2

    com.apple.AppleGraphicsDeviceControl          3.4.28

    com.apple.iokit.IOAcceleratorFamily2          98.9

    com.apple.driver.AppleHDAController          2.5.8fc1

    com.apple.iokit.IOHDAFamily          2.5.8fc1

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.IOPlatformPluginFamily          5.7.0d1

    com.apple.driver.AppleGraphicsControl          3.4.28

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.4

    com.apple.driver.AppleUSBMultitouch          240.9

    com.apple.iokit.IOUSBHIDDriver          660.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.5

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.5

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          656.4.1

    com.apple.iokit.IOUSBUserClient          660.4.2

    com.apple.driver.AppleThunderboltDPInAdapter          3.1.2

    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.2

    com.apple.driver.AppleThunderboltPCIUpAdapter          1.4.3

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.3

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.AppleThunderboltNHI          1.9.8

    com.apple.iokit.IOThunderboltFamily          3.2.3

    com.apple.iokit.IO80211Family          600.34

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOUSBFamily          660.4.2

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          23

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

  • by Adam.T ,

    Adam.T Adam.T Dec 16, 2013 12:30 PM in response to sjøgren
    Level 1 (0 points)
    Dec 16, 2013 12:30 PM in response to sjøgren

    Yes, after the EFI update I'm seeing over 4,000 of these error messages.

     

    12/16/13 1:08:32.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

     

    This happens everytime I touch the keyboard or trackpad. I believe this should not be a normal ocurrence performing such a NORMAL and Essential task as using the imbedded peripherals to operate a machine.

     

    I contacted Apple Support and spoke with a Senior Advisor for troubleshooting. I was instructed to send capture data to apple showing the console errors in their entirety.

     

    From my impressions speaking with Apple today, this is not a normal error and a exchange might be offered, but I'm afraid that will not remedy the issue. This being a chronic and widespread issue with OSX Mavericks and late rMBP Haswell models.

     



  • by Adam.T ,

    Adam.T Adam.T Dec 16, 2013 9:16 PM in response to kyawlin
    Level 1 (0 points)
    Dec 16, 2013 9:16 PM in response to kyawlin

    Mavericks 10.9.1 was just released tonight. The change log does not state anything addressing the unresponsiveness of the keyboard and trackpad detailed bellow. I will post after installation if the console is still reporting errors with trackpad/keyboard

     

    About the update

    The OS X Mavericks v10.9.1 Update is recommended for all OS X Mavericks users. It improves the stability, compatibility, and security of your Mac. This update includes:

    • Improved support for Gmail in OS X Mail, and fixes for users with custom Gmail settings
    • Improves the reliability of Smart Mailboxes and search in Mail
    • Fixes an issue that prevented contact groups from working properly in Mail
    • Resolves an issue that prevented VoiceOver from speaking sentences that contain emoji
    • Fixes an issue that prevented iLife and iWork apps from updating on non-English systems
    • Addresses an issue that may cause multiple prompts to unlock “Local items” keychain
    • Addresses an issue that may cause Japanese keyboards to retain a previously used language
    • Includes Safari 7.0.1
      • Fixes an issue that could cause Safari to become unresponsive when filling out forms on fedex.com, stubhub.com, and other websites
      • Improves Credit Card Autofill compatibility with websites
      • Improves VoiceOver compatibility with facebook.com
      • Updates Shared Links periodically when open in the Safari Sidebar
  • by RIVERSTALKER,

    RIVERSTALKER RIVERSTALKER Dec 16, 2013 11:48 PM in response to kyawlin
    Level 1 (0 points)
    Dec 16, 2013 11:48 PM in response to kyawlin

    wow, things havent changed that much after the update release. i really wanted to give the macbook another chance arround christmas but there are still to many issues for my likes.

    again i downgraded to my old compaq lemon, no fun and joy with it but still no freezes

  • by putnik,

    putnik putnik Dec 17, 2013 3:20 AM in response to Adam.T
    Level 3 (795 points)
    Mac OS X
    Dec 17, 2013 3:20 AM in response to Adam.T

    The MAS update says there are also included, "system specific" improvements for the 15" and 13" rMBP's, which now have a build number 13B3116, as opposed to the more general 13B42. (Both are 10.9.1)

  • by Paapaa,

    Paapaa Paapaa Dec 17, 2013 8:45 AM in response to Adam.T
    Level 1 (10 points)
    Dec 17, 2013 8:45 AM in response to Adam.T

    From my impressions speaking with Apple today, this is not a normal error and a exchange might be offered, but I'm afraid that will not remedy the issue. This being a chronic and widespread issue with OSX Mavericks and late rMBP Haswell models.

    That is a normal message as all rMBP owners get it. Replacement will not help. It is not an error message and your rMBP is working just fine.

  • by sjøgren,

    sjøgren sjøgren Dec 17, 2013 1:03 PM in response to Adam.T
    Level 1 (56 points)
    Dec 17, 2013 1:03 PM in response to Adam.T

    Yep indeed.

     

    I bought a MBPr 13" friday and it also had tons of this "USB device Apple Internal Keyboard /Trackpad (Port 5 of Hub" errores.

    But it also had screen bleeding so i changed it for a new one today and this one already had the firmware installed because it didn't ask for it. And i'm still having tons of the same error

    So i'm 100% sure a replacement will not remove thos USB device Apple Internal Keyboard /Trackpad (Port 5 of Hub errors.

     

    Guess we need to tell Apple about this. I don't have any freeze but i do have tons of this error like you.

  • by putnik,

    putnik putnik Dec 17, 2013 1:22 PM in response to sjøgren
    Level 3 (795 points)
    Mac OS X
    Dec 17, 2013 1:22 PM in response to sjøgren

    You use the word "error" arbitrarily, when this message may well just be information for the developer.  Getting these messages or not, is a function of the level of reporting.  There was a time when we all got numerous "fish out of water" messages, but there was no panic and humour prevailed...

  • by Adam.T ,

    Adam.T Adam.T Dec 17, 2013 1:37 PM in response to Paapaa
    Level 1 (0 points)
    Dec 17, 2013 1:37 PM in response to Paapaa

    no its not "normal"

  • by Pappasbike,

    Pappasbike Pappasbike Dec 18, 2013 10:09 AM in response to Paapaa
    Level 3 (560 points)
    Dec 18, 2013 10:09 AM in response to Paapaa

    Paapaa wrote:

     

     

    That is a normal message as all rMBP owners get it. Replacement will not help. It is not an error message and your rMBP is working just fine.

    That is correct. We have two of the new 13 rMBPs. Both show that message. And playing around with those in the Apple Store all had the same message. No issues on ours or any of theirs that I could discern.

  • by Paapaa,

    Paapaa Paapaa Dec 18, 2013 2:44 PM in response to Adam.T
    Level 1 (10 points)
    Dec 18, 2013 2:44 PM in response to Adam.T

    Adam.T wrote:

     

    no its not "normal"

     

    It is normal. All rMBP's have the same console message. It is not an error message. And it does not indicate a failure.

  • by Supreem,

    Supreem Supreem Dec 18, 2013 3:00 PM in response to Paapaa
    Level 1 (5 points)
    Dec 18, 2013 3:00 PM in response to Paapaa

    I'm not sure where people got the word 'error' from when discussing these console logs. That's like saying every log in the console is immediately an error, which is absurd.

     

    Computers are complex things and becoming more complex by the year, this console 'log' is related to power saving features and the sleeping and waking of the trackpad, yes there might be a strange amount of them compared to say the late 2013 15" rMBP, agreed, however it doesn't necessarily mean that they are 'errors', they are logs, so your question should be; Why are there so many logs in the console for the waking up of the trackpad and keyboard?

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