kyawlin

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

 

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

 

 

Could anyone tell  me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

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  • by Adam.T ,

    Adam.T Adam.T Dec 18, 2013 5:48 PM in response to Paapaa
    Level 1 (0 points)
    Dec 18, 2013 5:48 PM in response to Paapaa

    Actually it does. If you need me to explain, then I'd suggest researching the actual wake function message. Error/event go hand in hand and seeing over 4,000 events is normal to you? Well apple didn't think so..Per tier 3. I wouldn't make assumptions without following the troubleshooting steps of sending capture data to the professionals

  • by EAFX,

    EAFX EAFX Dec 18, 2013 8:21 PM in response to kyawlin
    Level 1 (0 points)
    Dec 18, 2013 8:21 PM in response to kyawlin

    I'm running into the same problem with my rMBP. Strangely, this only happens when I connect my MBP to two external monitors and an external USB Microsoft Keyboard and mouse at work. A resolution would be good because everytime I have to force restart OSX, I think my VMWare Fusion Windows 7 machine takes a hard shutdown, and my heart sinks. I am not so worried about having to hard restart HFS+, the volumes can handle that and stay safe. NTFS however, gets completely fluffed after every force reboot. Now my virtual machine shows the Windows is starting up sign and then I have to stare at a black screen for over 3-5 minutes... Not great... I wished they made a visio for Mac, and I wouldnt need a W7 VM at all.

  • by wronekk,

    wronekk wronekk Dec 19, 2013 6:27 AM in response to Adam.T
    Level 1 (15 points)
    Dec 19, 2013 6:27 AM in response to Adam.T

    I'd would like to say to all of You having the system logs full of any text that if You dont undrestanding the way the os works and what the information in Real mean no to just write that it is or is not normal.

     

    If You realy have to read log consol first scan for word panic or kernel panic. If in text is not such words then it's just a normal information.

    There is so much text just because some one f****d up  removing  printing out commands from release version of OS. It's just not good practice and becouse of it all of you are saying it's not normal but still it's normal, and it should not come up becouse OS just in good practice should show on panic kernel what means something's wrong !!!!!!!!!!!

  • by Adam.T ,

    Adam.T Adam.T Dec 19, 2013 7:39 AM in response to wronekk
    Level 1 (0 points)
    Dec 19, 2013 7:39 AM in response to wronekk

    Speak a the engrish!^^^^^

  • by putnik,

    putnik putnik Dec 19, 2013 7:46 AM in response to wronekk
    Level 3 (795 points)
    Mac OS X
    Dec 19, 2013 7:46 AM in response to wronekk

    I would suggest that this log message has been left active to check the recent firmware update has done it's job and that once this has been established, it will get excluded from the normal level of reporting.

  • by Oli.S72,

    Oli.S72 Oli.S72 Dec 19, 2013 11:36 AM in response to Oli.S72
    Level 1 (0 points)
    Dec 19, 2013 11:36 AM in response to Oli.S72

    Oli.S72 wrote:

     

    I sure will let you know, if mine will experience problems in the future.

    Due to the number of people reporting problems after the EFI update compared to the number reporting the initial problem, I still have the feeling that the EFI update fixed the problem for some 80 or 90 % of the people. We had many new people reporting this every day. Compared to this, it has gotten a whole lot more quiet here.

     

    I have been using my 13" rMBP every day now for about three weeks. Around 10 to 12 hours every day. Sometimes with USB-stuff plugged in, sometimes without. Sometimes on battery, sometimes not. Sometimes using a external display, sometimes not.

     

    No problems at all. No freezes. No crashes. All good.

     

    I'll keep you updated.

  • by Adam.T ,

    Adam.T Adam.T Dec 19, 2013 11:41 AM in response to Oli.S72
    Level 1 (0 points)
    Dec 19, 2013 11:41 AM in response to Oli.S72

    Thank you

  • by Krakatau7,

    Krakatau7 Krakatau7 Dec 19, 2013 11:55 AM in response to Oli.S72
    Level 1 (0 points)
    Dec 19, 2013 11:55 AM in response to Oli.S72

    Hi Oli, do you experiencing UI lag ?

     

    For example on the welcome / log in screen from a cold boot, the apple logo lagging moving up.

     

    Have my second laptop now after ordering it on Black Friday, before as it came out and becoming problematic with keyboard stuff.

     

    I am now realizing that it appears that the machine is just not powerful enough for the retina display, as my sister's 2012 MacBook Air with 4 gb RAM doesn't experiencing such a lag. Or is it because of mavericks?! Mine is the one with 8 gb RAM / 256 gb SSD.

     

    Probably returning mine again, as such a expensive and 'powerful laptop' should not experiencing such a lag, also happening on safari in heavy sites, as on the MacBook Air also no such a lag, tried it also in apple store. Such a shame.

     

    What kind of quality control are apple doing as they letting the apple logo LAGGING.

  • by Pappasbike,

    Pappasbike Pappasbike Dec 19, 2013 12:13 PM in response to Krakatau7
    Level 3 (560 points)
    Dec 19, 2013 12:13 PM in response to Krakatau7

    You would really be better off posting your issue in a separate thread with more detail so someone could help you. This thread really isn't about any of that. Both my wife and I have the new 13 rMB Pro with the same 8G ram, and 256 G storage and are not experiencing any significant issues. Mavericks does have its' share of oddities but nothing that sounds like what you're describing.

  • by Pappasbike,

    Pappasbike Pappasbike Dec 19, 2013 12:15 PM in response to Oli.S72
    Level 3 (560 points)
    Dec 19, 2013 12:15 PM in response to Oli.S72

    Oli.S72 wrote:

     

    Oli.S72 wrote:

     

    I sure will let you know, if mine will experience problems in the future.

    Due to the number of people reporting problems after the EFI update compared to the number reporting the initial problem, I still have the feeling that the EFI update fixed the problem for some 80 or 90 % of the people. We had many new people reporting this every day. Compared to this, it has gotten a whole lot more quiet here.

     

    I have been using my 13" rMBP every day now for about three weeks. Around 10 to 12 hours every day. Sometimes with USB-stuff plugged in, sometimes without. Sometimes on battery, sometimes not. Sometimes using a external display, sometimes not.

     

    No problems at all. No freezes. No crashes. All good.

     

    I'll keep you updated.

    That's been our experience as well with two of these computers. I consider those log messages to be irrelevant and suggest ignoring them unless there actually is a specific issue that someone is having.

  • by MichaelAye,

    MichaelAye MichaelAye Dec 20, 2013 10:57 AM in response to EAFX
    Level 1 (0 points)
    Dec 20, 2013 10:57 AM in response to EAFX

    Hey EAFX,

     

    have you tried OmniGraffle Professional? It can load and save Visio's, maybe with that you can get rid of your Visio VM? I was once in your shoes and was very happy with that program, it's very powerful and easily scriptable.

  • by penjual,

    penjual penjual Dec 21, 2013 3:34 PM in response to Krakatau7
    Level 1 (0 points)
    Dec 21, 2013 3:34 PM in response to Krakatau7

    You're right, Macbook Pro Retina can't handle "More Space" Resolution on its screen, it gets lag when scrolling in full images webpages, especially when you open it in Firefox. Mission Control, Expose seems not smooth as Macbook Air did.

     

    Check this out :

    https://discussions.apple.com/message/23985880#23985880

  • by Jon Bo,

    Jon Bo Jon Bo Dec 23, 2013 6:30 AM in response to kyawlin
    Level 1 (5 points)
    Dec 23, 2013 6:30 AM in response to kyawlin

    Hey guys,

    I just want to inform you that my trackpad issues (MBP 13'' retina late 2013, 4 weeks old) has gone.

    I don't know why. But since I had tried different changes in System Preferences,

    I have never experienced those trackpad freezes again.

    Just try to change different settings in Displays and Trackpad.

    I hope it can help you too.

    By the way, this MBP is the best Macbook I ever had.

  • by rabend,

    rabend rabend Dec 23, 2013 7:08 AM in response to Jon Bo
    Level 1 (0 points)
    Dec 23, 2013 7:08 AM in response to Jon Bo

    I have just returned my third 15" MacBook Pro.  I have had hang up problems, and the last one would not complete a Bootcamp install. I really like the MacBook on paper and I found OS X to be a very nice operating system, but I finally gave up due to system failures.

  • by jb3ptb,

    jb3ptb jb3ptb Dec 23, 2013 12:33 PM in response to kyawlin
    Level 1 (0 points)
    Dec 23, 2013 12:33 PM in response to kyawlin

    Just thought I would check in... I received my new rMBP 13" a few days ago and it is absolutely awesome - great screen, no problems with freezing or slowdown or anything... just incredible - best computer I have ever owned. Manufacturing date was Nov 29th in case anyone wants to know. 

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