kyawlin

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

 

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

 

 

Could anyone tell  me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Close

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

  • All replies
  • Helpful answers

first Previous Page 185 of 199 last Next
  • by xnorfbug,

    xnorfbug xnorfbug Feb 25, 2014 4:13 AM in response to daath
    Level 1 (0 points)
    iPhone
    Feb 25, 2014 4:13 AM in response to daath

    Indeed it is not a solution, but it did mitigate the problem for me. On the other hand, last night my system froze up and it corrupted the SSD. I need to do a full wipe and system restore.

  • by daath,

    daath daath Feb 25, 2014 4:14 AM in response to xnorfbug
    Level 1 (0 points)
    Feb 25, 2014 4:14 AM in response to xnorfbug

    Sounds terrible Sorry to hear it.

    I really hope someone at Apple is working on this issue.

  • by ekkualizer,

    ekkualizer ekkualizer Feb 25, 2014 11:30 AM in response to kyawlin
    Level 1 (0 points)
    Feb 25, 2014 11:30 AM in response to kyawlin

    OSX update 10.9.2 is out, hopefully it'll fix this annoyance.

  • by macVince,

    macVince macVince Feb 27, 2014 5:45 AM in response to kyawlin
    Level 1 (0 points)
    Feb 27, 2014 5:45 AM in response to kyawlin

    I confirm, this problem affects my mbpr 2013 i7 high end and my mba 2013 i7 high end.

    So I think its a material issue that will never be fixed with an software update. Apple has to replace all ihm interface (Keybord+trackpad) on every device... They will never admit the problem, it's easier, and it's their strategy since ever...

    I think we are in right to get a fonctionnal computer when we pay 2 or 3 time the price of an equivalent PC...

    I'm fed up paying that much for unusable devices...

  • by macVince,

    macVince macVince Feb 27, 2014 7:03 AM in response to macVince
    Level 1 (0 points)
    Feb 27, 2014 7:03 AM in response to macVince

    And 10.9.2 update fixes nothing... Seems to be even worth... damned...

  • by arasa_ca,

    arasa_ca arasa_ca Feb 27, 2014 7:36 PM in response to macVince
    Level 1 (4 points)
    Apple TV
    Feb 27, 2014 7:36 PM in response to macVince

    I read on other threads that the updute reduced the lag issue and  in some cases resolve it. Those with the issue please comment on this.

  • by lukelasenby,

    lukelasenby lukelasenby Mar 3, 2014 2:08 AM in response to kyawlin
    Level 1 (0 points)
    Mar 3, 2014 2:08 AM in response to kyawlin

    Has anyone had any sucess in talking to Apple? My rMBP 13" is still playing up... It's my second machine, the first replaced due to extending keyboard and track pad unresponsiveness and crashing.

     

    Aplle will be unlikely to give me a new one again 'just because it freezes from wake' every other day.

  • by xnorfbug,

    xnorfbug xnorfbug Mar 3, 2014 5:19 AM in response to lukelasenby
    Level 1 (0 points)
    iPhone
    Mar 3, 2014 5:19 AM in response to lukelasenby

    I spoke with Apple. They said that they are aware of the problem.

     

    Honestly, your next step is to return your machine.

     

    <Edited by Host>

  • by lukelasenby,

    lukelasenby lukelasenby Mar 3, 2014 5:36 AM in response to xnorfbug
    Level 1 (0 points)
    Mar 3, 2014 5:36 AM in response to xnorfbug

    It seems to be the Apple's go to fix is to reset the SMC & the NVRAM an actual resolution of the problem would be good, no hate for a company that admits they **** up but to just ignore it. I've now had two machinces with similar problems.

     

    A replacment or a return will hopefully be my next steps...

     

    <Edited by Host>

  • by bahbabah,

    bahbabah bahbabah Mar 4, 2014 3:41 PM in response to kyawlin
    Level 1 (0 points)
    Mar 4, 2014 3:41 PM in response to kyawlin

    This is taking too long... I have returned mine rMBP 13" in December and been waiting for the fix since then.

  • by Radioactive Banana,

    Radioactive Banana Radioactive Banana Mar 5, 2014 9:44 PM in response to bahbabah
    Level 1 (0 points)
    Mar 5, 2014 9:44 PM in response to bahbabah

    MBP 13" early 2011 and is been doing the keyboard freeze a few weeks now, fine on an external keyboard though. Mouse trackpad died before this, so don't know about that. Oh and also since mavericks the bluetooth dies 30 mins after a reboot too (I used to use a bluetooth mouse! HA!). I basically have a laptop that is not portable!

     

    Please Apple, do something about this!

  • by Matti5599,

    Matti5599 Matti5599 Mar 7, 2014 3:28 AM in response to kyawlin
    Level 1 (0 points)
    Mar 7, 2014 3:28 AM in response to kyawlin

    Hello,

     

    My MPRr Late 2013, after the newest OS update randomly freezes with average of 1 freeze per day :/ Before update I did not face any similar issues.

  • by macVince,

    macVince macVince Mar 7, 2014 3:54 AM in response to Matti5599
    Level 1 (0 points)
    Mar 7, 2014 3:54 AM in response to Matti5599

    This pay you back for your loyalty... I used to trust Apple too... before...

    Today, I was presenting a webdesign showcase for a client, and I couldn't log in (no keyboard and pad), restarted 3 time. Finally accessed, but crashed during a vidéo demo of cinetics options... I did the demo with small paper sheets... I was so ridiculous... I think we lost our client confidence. They laught at me...

     

    I'm thinking of buying sponsorised tweets to make apple hurry up in finding a solution... Aren't you ?

    I just want my stuff to work for me, not the reverse...

  • by japanesedrive,

    japanesedrive japanesedrive Mar 9, 2014 6:50 PM in response to kyawlin
    Level 1 (8 points)
    Notebooks
    Mar 9, 2014 6:50 PM in response to kyawlin

    I'm having same issues. Late 2013 15" MacBook freezes for no reason what-so-ever just with Chrome open. This is happening 2 - 3 times a week and is causing me a lot of problems.

  • by japanesedrive,

    japanesedrive japanesedrive Mar 9, 2014 6:52 PM in response to kyawlin
    Level 1 (8 points)
    Notebooks
    Mar 9, 2014 6:52 PM in response to kyawlin

    Will Apple ever fix this?????

first Previous Page 185 of 199 last Next